96 Support questions or comments

• 
  1 month ago
  securemd

  It's been 1 year since your promise of document preview in chat was planned to be release in next updatest, but... I don't know why you not completing the task you suppose to do.
  Very disappointing
• 
  2 weeks ago
  securemd

  Any updates
• 
  2 weeks ago
  mrmed Author

  Hello Mr. securemd,
  
  Not to worry, the document preview will be added in the next update, and we will make sure to inform you as soon as it got released.

• 
  2 months ago
  borntechmedia

  I am getting error while adding new pages "Your domain is not registered with TinyMCE portal"
• 
  1 month ago
  mrmed Author

  No worries Mr. Just contact us via the support email (see the docs).

• 
  2 months ago
  rawkney

  i want api customization i use other api do you make for me i pay more ok
• 
  2 months ago
  mrmed Author

  Hello Mr. rawkney
  
  It depends on the customizations, could you list them?

• 
  2 months ago
  poojagupta Purchased

  which rapid api key you are recommending?
• 
  2 months ago
  mrmed Author

  Hello Mr. poojagupta
  
  Just check the documentation.
• 
  1 month ago
  poojagupta Purchased

  where can I access the documentation? I have purchased not able to use
• 
  1 month ago
  mrmed Author

  Hello Mr. poojagupta,
  
  The documentation is included in the zip file.
  
  if you run into any issue, ensure to consider contacting us via the email support.

• 
  2 months ago
  poojagupta Purchased

  which rapid api key you are recommending?

• 
  2 months ago
  skydev Purchased

  I don't understand when I want to install this script but I'm asked for a codecanyon verification code when I bought it on Codester? What must I do ?
• 
  2 months ago
  mrmed Author

  Hello Mr. skydev,
  
  The ChatPDF platform meant to be on Codecanyon as well. However, it's suspended by us from that platform.
  
  No worries, just contact us via the email support to get your license key.
  

• 
  3 months ago
  lyhiving Purchased

  How can i use the proxy openai site ?
• 
  2 months ago
  mrmed Author

  Hello Mr. lyhiving,
  
  Just contact us via the support email.

• 
  3 months ago
  Freshvibes

  Can you consider adding more similar features to Google Notebook LM? You can upload and train on multiple research papers and documents and turn it into an One to One AI podcast and have proper podcast like discussion.
• 
  3 months ago
  Freshvibes

  Try it yourself for more details - https://notebooklm.google.com/
• 
  3 months ago
  Freshvibes

  Also Facebook lauched Notebook Llama which is alternative to NotebookLM. Its api can be used using Replicate or llamaapi.com
• 
  3 months ago
  mrmed Author

  Hello Mr. Freshvibes,
  
  Definitely we are going to look into that, and see what we can implement to improving the ChatPDF platform.
  
  Thank you reaching out and sharing your suggestion.
  
  Have a great day Mr. Freshvibes.

• 
  4 months ago
  Rachid42 Purchased

  After purchasing, I discovered that the purchase code wasn't working. I reached out to you via email, and while you did provide me with a new license code, it's still not working. On top of that, your response times are too slow. I bought this expecting it to work right away, but there have been far too many issues.
• 
  4 months ago
  mrmed Author

  All solved Mr. Rachid42,
  
  There was no issues with the license code or the installation.
• 
  4 months ago
  Rachid42 Purchased

  Hi, the home page of this script cannot be customized, which limits users from tailoring it to their own needs. As a result, many people who purchase this script will end up with the same homepage. Additionally, the customer support has been unresponsive, failing to address most of my concerns. I've sent more than six emails with no replies. This is incredibly frustrating and renders the script nearly useless without the ability to make necessary edits.
• 
  3 months ago
  mrmed Author

  Hello Mr. Rachid42,
  
  Making the homepage customizable is current priority and we are working on it.
  
  For emails, please ensure to check your spam section as well.

• 
  4 months ago
  Jave

  I wanted to try out the demo but I'm always getting an error "Open AI Servers are overloaded" after uploading and asking a question about the document - Bug or just bad timing?
• 
  4 months ago
  mrmed Author

  Please check again, it's working now.
• 
  4 months ago
  Jave

  Hey, unfortunately still showing the same error
• 
  4 months ago
  mrmed Author

  We have checked, it's working, ensure that you are using the correct demo url:
  https://chatpdf.mr4web.com