90 Support questions or comments

• 
  7 months ago
  CatalystLabs Purchased

  Thank you so much for the current update and the amazing support.
  
  Only challenge is that the text box from TinyMCE doesn't allow for edits in the "pages" Menu (Admin section)
• 
  7 months ago
  mrmed Author

  We are glad that you like the new ChatPDF features.
  About the TinyMCE, we will work on it to fix it in the next update, however as a fast fix, please contact us via the support email to overcome that.

• 
  7 months ago
  slimaidi Purchased

  hello, it is ok i think i have downloaded file not complete.
  Now i have installed the webapp.
  but when i ask a question to the chatbot. is this i have message in red "OpenAI servers are overloaded please try again later. i
• View 2 more replies
• 
  7 months ago
  slimaidi Purchased

  please check this issue
  https://prnt.sc/x2mv9Zf0yWuS
  what is the problem?
• 
  7 months ago
  slimaidi Purchased

  i get this error message all the time now
• 
  7 months ago
  mrmed Author

  Please contact us via the support email, usually we don't use this section for support for security/sensitive information reasons.
• 
  7 months ago
  slimaidi Purchased

  I have sent emai to support. Please when you reply make sure my email address is right. I don't receive your emails anymore. And I checked spam nothing there
• 
  7 months ago
  mrmed Author

  Usually, we "reply" to our client message, which includes the correct client email to send the reply too.
  
  From our side, we receive and reply to your email messages, but we aren't sure if you have received our replies or not.
  Note: Ensure to find our earlier message and mark them as important/primary, and star them, that may help.

• 
  7 months ago
  sicelonk Purchased

  Hello,
  
  Please clarify. The license code I got appears not to work, where do I get a working one?
  I prefer using OpenAI through Azure as it is more stable. Will I be able to do this?
• View 2 more replies
• 
  7 months ago
  mrmed Author

  Please check your mail inbox.
• 
  7 months ago
  sicelonk Purchased

  It seems your software is bugged and has a lot of problems, beginning at installation.
  
  There is also a security risk as information from files we upload will be taken to an API we have no access to or control of. The inability to also switch to Azure Open AI is also a problem as your method incurs me new costs when I already have a paid service with Azure AI.
  
  In that regard, I would like to get a refund as the security risk (or lack of control on access to documents) and lack of control of who accesses our Open AI keys was not disclosed.
• 
  7 months ago
  mrmed Author

  Hello Mr. sicelonk,
  
  Ensure to use the ChatPDF version 2.0, it's more optimized and stable.
  
  Not worry, We manage and maintain the Rapid API ourselves to guarantee a high level of security and feature improvements.
  
  In the near future, the ChatPDF platform is going to support other AI providers like "Azure AI", Google, and Claude AI.
  
  If you encounter any issues during the installation, just contact us via the support and we are going to handle it for you.
  
  Have a great day Mr. sicelonk
• 
  7 months ago
  sicelonk Purchased

  But I’m using the copy I downloaded from the download link on codester after paying yesterday. Why should I go ask for support elsewhere when I already told you the problem?
  
  Please refund me for selling software that doesn’t install.
  
  On security:
  
  If I will be uploading sensitive information and don’t know how your API handles it and where it takes it how will I use the platform or get customers to use it?
  
  I won’t have answers for my own users. Is it going to an S3 bucket? Is it going to Azure? Who controls that environment?
  
  How will I make sure data privacy laws are not breached?
  
  You have released something that is not commercially practical here.
  
  Please just refund me.
• 
  7 months ago
  mrmed Author

  I meant to contact us via the support email, we don't provide support in this section for security reasons.

• 
  7 months ago
  slimaidi Purchased

  hello
  i have sent an email for support
  can you check it please
• View 2 more replies
• 
  7 months ago
  slimaidi Purchased

  to this email [email protected]
• 
  7 months ago
  slimaidi Purchased

  i have sent it 3 days ago
• 
  7 months ago
  mrmed Author

  please ensure to check the spam section as well.
• 
  7 months ago
  slimaidi Purchased

  Hello could you resend your email. I searched in inbox and span. Could not find thank you
• 
  7 months ago
  mrmed Author

  I have already resent the email, please check again.

• 
  7 months ago
  ferharo Purchased

  I just installed an update to the ChatPDF (1.4.2) script and am getting an error when trying to query any uploaded PDF file: OpenAI Servers are overloaded. Please try again later.
• 
  7 months ago
  mrmed Author

  Please contact us via the support email.

• 
  7 months ago
  slimaidi Purchased

  any eta for the much-awaited chatpdf update?
• 
  7 months ago
  mrmed Author

  Yes, there is an update, and it's coming soon.

• 
  7 months ago
  alceni0310

  Is it possible to bring this into Portuguese? Can I do this in a simple way?
• 
  7 months ago
  mrmed Author

  Hello Mr. Alceni0310,
  
  For the time being, ChatPDF platform supports just English, however, it is going to support more languages in the future.

• 
  8 months ago
  kevCruz Purchased

  It's been 5 days now, you told me that it would be resolved soon, what can I do to have my own ChatPDF API, set up. I paid for the extended version, and I can't do anything with it. without depending on RAPIDAPI, - I need a refund, if you don't help me with the service and create own RAPIDAPI CHATPDF service.
• 
  8 months ago
  mrmed Author

  Hello Mr. kevCruz,
  
  Apologies, we appreciate you concerns, we have been updating our infrastructure as will as the rapid api with new features the whole day, and the rapid api now is more stable than before.
  
  A new ChatPDF update (v2.0.0) is going to be released soon, and it will include a major chatbot features, and it's very stable with the latest rapid api features.
  
  Thanks and we hope you understand Mr. kevCruz.

• 
  8 months ago
  kevCruz Purchased

  I am trying to use the service and it seems that neither the trial version that they have installed on the server nor mine, which I already have installed on my server, is of use to me.
• 
  8 months ago
  mrmed Author

  Hello Mr. kevCruz,
  
  It's the Rapid API that we are using, it's experiencing a major requests load lately,
  We are going to improve it for more stability soon.
  
  Thank you Mr. kevCruz for reporting this.
  
  Have a great day.
• 
  8 months ago
  kevCruz Purchased

  Since we cannot depend on Rapid API, every time it is used, it will always crash. ??
• 
  8 months ago
  mrmed Author

  No worries, The Rapid API is ours, we are the one who built it, and it will be improved soon.

• 
  8 months ago
  slimaidi Purchased

  hello great updates.
  any updates for the chatbot finetuning coming soon?
  
• 
  8 months ago
  mrmed Author

  Currently, we're focusing on improving the chatbot capabilities and thinking process.
  It would be nice of you, sharing your feedback/review on the store, it's very appreciated Mr. slimaidi.