98 Support questions or comments

• 
  11 months ago
  slimaidi Purchased

  hello
  i have sent an email regarding contact form issue. any updates?
  
  Thank you
• 
  11 months ago
  CatalystLabs Purchased

  What's new in 2.0.1?
• 
  10 months ago
  mrmed Author

  it is just a fixed bug for proper installation on some hosting providers.
• 
  10 months ago
  slimaidi Purchased

  Any reply for my message above?

• 
  11 months ago
  alam113

  It is possible that we can keep it free by removing its login page.
• 
  11 months ago
  mrmed Author

  Hello Mr. Alam113,
  For the time being, the ChatPDF platform doesn't support it.
• 
  11 months ago
  alam113

  It is possible that you can do this for me without a login page, I have a paid API.
• 
  11 months ago
  mrmed Author

  Unfortunately, custom modifications are not included in the standard ChatPDF support.

• 
  11 months ago
  rubenmorales1998

  Good morning Script creators! I have a problem installing the script. I am asked for a Code Purchase but here in codester I can't find that code. Could you please guide me where I can get it?
• 
  11 months ago
  mrmed Author

  Hello Mr. rubenmorales1998
  No worries, just contact us via the support email.

• 
  11 months ago
  slimaidi Purchased

  hello
  question: the trial/free plan is it going to be renewed or is for just one month or until PDFs and question are finished?
  because if it will be renewed the users will stay in that plan and not willing to upgrade
  thank you
• 
  11 months ago
  slimaidi Purchased

  can i update the free plan to make it more restricted like less question and PDFs?
  is it going to delete all free subscription?
• 
  11 months ago
  mrmed Author

  The purpose of the free plan is to be not sufficient, and you can change/edit the free plan from your admin dashboard.

• 
  11 months ago
  Joel7599 Purchased

  Hello, Good Afternoon. I purchased the source code a week ago. I just started hosting on server to see how it works. But it is asking of License or purchase code verification. How do i get mine? Thank you
• View 2 more replies
• 
  11 months ago
  mrmed Author

  No worries Mr. Joel7599, just contact us via the support email.
• 
  11 months ago
  Joel7599 Purchased

  Alright, I have contacted you via mail. Kindly check. Thank you
• 
  11 months ago
  mrmed Author

  Please check your inbox Mr. Joel.
• 
  11 months ago
  Joel7599 Purchased

  ok
  
• 
  11 months ago
  Joel7599 Purchased

  Please i have sent you another mail. Kindly check for me. Thanks

• 
  11 months ago
  Freshvibes

  As mentioned by you that the work done in backend is dependent on some API code hosted on RapidAPI?
  
  1. How is this GDPR privacy friendly? We do not even have idea what you going to do with our data.
  
  2. It feels like you want to sell this code on codester but at the same time want to control the technology by hosting it on RapidAPI. So that we will be always dependent on you.
  
  How about release the API code hosted on RapidAPI and let us host it on our own RapidAPI or some other API code hosting site? If someone wants to use your RapidAPI then that is fine but if someone doesn't want then give them option to host it ourselves.
• 
  11 months ago
  mrmed Author

  please read the FAQ section.

• 
  11 months ago
  slimaidi Purchased

  Hello please i have sent a couple of emails to your support.
  Thank you

• 
  11 months ago
  slimaidi Purchased

  Hello
  did you get my reply by email, about the error openAI servers are overloaded please try again later
  i started getting this error when i installed the 2.0 version. thank you
• View 1 more reply
• 
  11 months ago
  ferharo Purchased

  Me too
• 
  11 months ago
  mrmed Author

  Please ensure that you're using a paid OpenAI api key, the free one is limited by OpenAI.
• 
  11 months ago
  ferharo Purchased

  Thank you for your support, my problem was solved.
• 
  11 months ago
  slimaidi Purchased

  Thank you for support, and new update. A bright future for this web app i see. I hope there is more features to come. Thank you

• 
  11 months ago
  CatalystLabs Purchased

  Thank you so much for the current update and the amazing support.
  
  Only challenge is that the text box from TinyMCE doesn't allow for edits in the "pages" Menu (Admin section)
• 
  11 months ago
  mrmed Author

  We are glad that you like the new ChatPDF features.
  About the TinyMCE, we will work on it to fix it in the next update, however as a fast fix, please contact us via the support email to overcome that.

• 
  11 months ago
  slimaidi Purchased

  hello, it is ok i think i have downloaded file not complete.
  Now i have installed the webapp.
  but when i ask a question to the chatbot. is this i have message in red "OpenAI servers are overloaded please try again later. i
• View 2 more replies
• 
  11 months ago
  slimaidi Purchased

  please check this issue
  https://prnt.sc/x2mv9Zf0yWuS
  what is the problem?
• 
  11 months ago
  slimaidi Purchased

  i get this error message all the time now
• 
  11 months ago
  mrmed Author

  Please contact us via the support email, usually we don't use this section for support for security/sensitive information reasons.
• 
  11 months ago
  slimaidi Purchased

  I have sent emai to support. Please when you reply make sure my email address is right. I don't receive your emails anymore. And I checked spam nothing there
• 
  11 months ago
  mrmed Author

  Usually, we "reply" to our client message, which includes the correct client email to send the reply too.
  
  From our side, we receive and reply to your email messages, but we aren't sure if you have received our replies or not.
  Note: Ensure to find our earlier message and mark them as important/primary, and star them, that may help.