90 Support questions or comments

• 
  10 months ago
  tonyhoang

  Hello, I have some questions:
  1. Beside OpenAI API and Repid API so we have to use your free API for your script, isn't it?
  If It's true, so when your website's die then your free api's died. then this script can not process => So How can we do?
  ----This is your response for one here
  "The Rapid API is a separate project/product, and it's not included with ChatPDF source code.
  However, ChatPDF relays on Rapid API as well as OpenAI API to work.
  
  Note: PHP cannot do that (Chatting with documents). therefore, we used other technologies to achieve that (e.g. Python, Vector Database, Redis, etc.), and provide it as an API for FREE for our clients.
  
  If you have any questions, please feel free to ask.
  
  Have a nice day Mr. Root."
  
  2. Can we use your script to sale the plans for our customers with regular license?
  3. In your demo, I can see it support multi language for:
  + Admin Interface;
  + Front End interface;
  + User interface;
  So Have you have plan for this?
  
  Thanks!
  
• View 9 more replies
• 
  10 months ago
  mrmed Author

  Hello Mr. tonyhoang,
  
  1. No worries, if the website die, the Rapid API source code will be released for our clients to host it themselves (Could be free or with a very small fee like $5).
  
  2. Yes, You can sell plans for your customers with Regular License, However, it's one time use (for on website/domain), But for Extended License, it includes many things, like Advanced support, ability to use it with multiple website/domains, Hotbug fixes, etc.
  
  3. For the time being, ChatPDF supports just English language, However, many languages are going to be supported in future updates, additionally, our main focus now is improving the chatbot to make it much stable and supports many document types, as well as implementing Stripe Gateway.
  
  We will be glad If you have any suggestions that could improve the platform.
  
  Have a nice day Mr. tonyhoang.
• 
  10 months ago
  tonyhoang

  Hello, can you tell me the Rapid API's used for what in your script?
  
• 
  10 months ago
  mrmed Author

  Hello Mr. tonyhoang.
  
  In order to chat with a documents using AI, PHP language cannot achieve that due to its limitations.
  And those PHP limitations are:
  - Parsing various document types (PDF, docx, csv, pptx, xlsx, ePUB, etc).
  - Vector Database required to store documents (And it is very expensive due to the AI trend, it costs about $69/month from Pinecone, but be provide it for free for our clients through Rapid API).
  - Chatbot advanced capabilities are limited with PHP.
  
  Therefore, we made the Rapid API with Python to support ChatPDF platform, the API has been built with scalability and security in mind, this way, we bypass the PHP limitations as well as saving our clients the hustle of configuring and managing the Vector database.
  
  If you have any more questions, please feel free to ask.
  
  Kind Regards Mr. tonyhoang.
• 
  10 months ago
  tonyhoang

  Hello,
  ---
  1. No worries, if the website die, the Rapid API source code will be released for our clients to host it themselves (Could be free or with a very small fee like $5).
  -------
  Rapid's pricing is very expensive!
  https://drive.google.com/file/d/1Tj5WomyvbVO90x4QG39c9LTUSDx0BwPO/view?usp=sharing
  
  => So how can I see its pricing's very cheap like you said?
  Thanks!
• 
  10 months ago
  mrmed Author

  Hello Mr. tonyhoang.
  
  You actually misunderstood the context,
  Currently here is the Rapid API (AskPDF API) that I'm talking about:
  https://rapidapi.com/MrMed/api/askpdf1/pricing
  
  if the website dies (and we don't think so), the API source code will be released for our clients to host on their VPS/server.
  
  Note: Rapid API (AskPDF API) is a separate and independent product/project.
  
  Therefore, the pricing that you have mentioned has nothing to do with us or our clients.
  
  Kind regards.
• 
  10 months ago
  tonyhoang

  Yes, sir!
  Please add some functions in next update!
  1. manual payment method;
  2. Multi languages for front end and back end.
  3. Opton Language that AI will reply for user via that language (may be it's combo box of language that use can choose language for ai);
  
  I'll buy it in next update!
  
  Thanks!
  
• 
  10 months ago
  mrmed Author

  Hi Mr. tonyhoang.
  
  We assure you that ChatPDF platform is improving over time, However, currently, we have other important features to implement, such as, adding Stripe Payment Method, improving chatbot stability, and chatbot reply language.
  
  Note: If you're interested in ChatPDF platform, ensure to get your copy before the price goes up.
  
  Kind regards.
• 
  10 months ago
  tonyhoang

  Hello, ChatGPT Plus can read PDF and do the same with your script.
  So I don't see the special things of your script with ChatGPT Plus.
  So why our customer should buy plan from my site (that's created from your script) without ChatGPT Plus?
  Thanks!
• 
  10 months ago
  mrmed Author

  
  Customers would buy plans from your site for many reasons, such as:
  - ChatGPT Plus cost about $20/month (it's very expensive for just reading PDFs).
  - You could give more affordable pricing (e.g. $5/month) for your customers (like students, researchers, ...etc).
  - Unlike ChatGPT, ChatPDF supports various document types (PDF, csv, docx, txt, xlsx, ePUB, Json, pptx)
  
• 
  10 months ago
  mrmed Author

  Note: if you don't like ChatPDF platform, you don't have to buy it Mr. tonyhoang.
• 
  10 months ago
  tonyhoang

  In our country, if 5 people contribute money to buy the ChatGPT Plus package, each person only costs about 4 dollars.
  I have this idea for you to see if your software build has any differences and advantages over ChatGPT Plus. Only then will your software be useful to us.
  Don't think like that "Note: if you don't like ChatPDF platform, you don't have to buy it Mr. tonyhoang."!(
• 
  10 months ago
  mrmed Author

  I see your point Mr. tonyhoang,
  
  if 5 people contribute money to buy the ChatGPT Plus package, that would hurt any business,
  In this case, you may need to change your targeted audience/customers.
  
  We will be glad If you have any suggestions that could improve the ChatPDF platform.

• 
  10 months ago
  sakima

  1) Are other languages supported?
  2) Will STRIPE be added to the payment gateway?
• 
  10 months ago
  mrmed Author

  Hello Mr. Sakima,
  
  - Yes, Stripe will be supported soon in future updates.
  - What do you mean by other languages, do you mean website translation or chatbot language?
• 
  10 months ago
  sakima

  1) When was it?
  2) yes.
• 
  10 months ago
  mrmed Author

  - The Stripe gateway feature will be implemented and released after a month or two at max.
  - The ability to control the chatbot language is coming in the next update, however, the website translation will support just English, at least for now.

• 
  10 months ago
  Minimukas

  Hi, is it possible to upload a book and ask questions?
• 
  10 months ago
  mrmed Author

  Yes Mr. Minimukas,
  
  That's what ChatPDF platform provides, the platform allows users to chat with their documents via AI, and it supports various document types (pdf, docx, xlsx, csv, txt, epub, ...etc).
  
  Try the demo to have a clear idea about the platform.
• 
  10 months ago
  mrmed Author

  Note: if you're interested, just ensure to get your copy before the price goes up.

• 
  11 months ago
  bubitron Purchased

  Hello, I assume you have in mind
  on the development path to be able to use this tool with other languages ​​as you said at the time?
  It shouldn't be that difficult as Open AI works in all languages. Thank you
• 
  11 months ago
  mrmed Author

  Do you mean supporting ChatPDF chat bot responses to different languages?
• 
  11 months ago
  bubitron Purchased

  Yes

• 
  11 months ago
  bluenexo Purchased

  I'm having issue with installing the script. install.php doesn't work
• 
  11 months ago
  mrmed Author

  No worries, just contact the support/us via the email support.

• 
  11 months ago
  nacife Purchased

  Hello, I purchased "ChatPDF - Chat with your Documents using AI (SaaS)" from WebMinds @mrmed and I'm having problems installing it. 1st) the tutorial teaches after adding the content in public_html to run meudomain/install, but this directory does not exist (there is an install.php file in the config folder, but it does not work either). I realize that it is out of date. Request support for installation.
• 
  11 months ago
  mrmed Author

  Please check your email for the reply.

• 
  11 months ago
  nacife Purchased

  Hello, I'm buying the script but I didn't find an option to translate it into Portuguese. There is no Brazilian Real currency, no option to translate HOME, there is no way to configure the AI ​​to respond in other languages. Can you make these updates soon?
• 
  11 months ago
  mrmed Author

  Hello Mr. Nacife,
  
  - For the time being, ChatPDF platform supports just english.
  - You can change the currency from "Admin Dashboard" > "General Settings".
  - You can customize the OpenAI settings at "Admin Dashboard" > "API keys" (for chat response language, it will be implemented in future updates).
  
  If you have more suggestions that could improve ChatPDF platform, we will be glad to know.
  
  For support, ensure to contact us via the email support:
  [email protected]
  
  

• 
  11 months ago
  root

  sales page: Various Document Formats support (pdf, csv, docx, xlsx, txt, json, pptx, epub)
  rapid api page: 👉 For the time being, PDF document type is the only one supported, the other types are coming soon.
  
  so which one is correct?
• 
  11 months ago
  mrmed Author

  Hi Mr. root.
  
  The API supports many document formats and you can test/check it by trying the ChatPDF demo.
  The rapid api page info needs to be updated and it will be soon.
  
  Thank you Mr. Root for mentioning that.
  
  Kind Regards.

• 
  11 months ago
  root

  so you made the rapid api yourself but you didnt include it in the app source code. instead you are selling that as a separate service. hmm.
• 
  11 months ago
  mrmed Author

  The Rapid API is a separate project/product, and it's not included with ChatPDF source code.
  However, ChatPDF relays on Rapid API as well as OpenAI API to work.
  
  Note: PHP cannot do that (Chatting with documents). therefore, we used other technologies to achieve that (e.g. Python, Vector Database, Redis, etc.), and provide it as an API for FREE for our clients.
  
  If you have any questions, please feel free to ask.
  
  Have a nice day Mr. Root.

• 
  11 months ago
  root

  please please add stripe. can u add stripe for me after i buy? paypal does not work for me.
• View 1 more reply
• 
  11 months ago
  mrmed Author

  Hello Mr. root,
  
  The Stripe payment method definitely is going to be implemented in ChatPDF future updates.
  
  
• 
  11 months ago
  root

  when? i cant launch without stripe.
• 
  11 months ago
  mrmed Author

  Could be implemented released by the end of the next month.
• 
  11 months ago
  mrmed Author

  Just ensure to get your copy before the price goes up.