271 Support questions or comments

• 
  May 7, 2020
  razonmasfe Purchased

  Hi!
  
  I´m having a couple of problems:
  
  1. There is a security alert that asks me to update the campoal tapo plugin, but is not available at the WordPress library, so I need to know how to do it:
  
  Safe SVG 1.9.3
  The plugin Safe SVG (version 1.9.5) has a publicly known vulnerability. Please make sure to upgrade it to the version 1.9.6.
  safe-svg.php
  /wp-content/plugins/campoal-tapo/libs/safe-svg
  
  2. No one click demo has uploaded. Always there is a parse error, and ends half of the way.
  
  3. When I try to use the WP Bakery Page Builder starts to upload, but then goes freeze...
  
  The page is https://www.razonmasfe.com/participa/
• View 3 more replies
• 
  May 7, 2020
  razonmasfe Purchased

  Error: parsererror (200) for the one click import demo.
  
  Does it support WordPress multisites?
  
• 
  May 7, 2020
  conikal Author

  Please give me your admin acccess
• 
  May 7, 2020
  conikal Author

  Open ticket on conikal.com/support
  
• 
  May 7, 2020
  razonmasfe Purchased

  Done
  
• 
  May 7, 2020
  razonmasfe Purchased

  Hi! Its been 7 hours since I open the ticket #14792 but no answer yet...Please, I like your theme and don't want to ask for a refund. Please, give me a hand...
  
• 
  May 8, 2020
  conikal Author

  Hi, I just check your site and reply ticket, look like you have solve that problem.

• 
  May 6, 2020
  rumennaumovski Purchased

  I have a couple of things that I need help with. Thank you for taking the time to help me on this. My domain is thepetitioner.org
  
  1. How do I remove the about section on the footer?
  2. How do I remove the tags to follow on the homepage right sidebar?
  3. How do I remove the tags on the homepage below the 'The Petitioner is here to help.' text?
• 
  May 6, 2020
  conikal Author

  Hi,
  
  1. Appearance > Widgets > Footer 1 edit About text.
  2. Appearance > Widgets > Home Sidebar > Remove category card
  3. Campoal Options > Homepage > Topics
• 
  May 6, 2020
  rumennaumovski Purchased

  Well that was fast. I managed to fix the first two things. I can't find the topics section under the homepage options tho.
• 
  May 6, 2020
  conikal Author

  https://tppr.me/6cGvL
  you put not exist slug it'll hidden

• 
  May 4, 2020
  k2300 Purchased

  Hi,
  
  Does the GEOIP plugin work for you? because for me I am no longer the country that automatically puts itself on the signatories, I have the impression that we have to pay now to have it.
  
  So I try to deactivate it to let google do it but when I access my profile and select the country it does not appear on the page in the country box to export the signatures
  
  Here is an example :
  
  On my profile : https://zupimages.net/up/20/19/sq3v.png
  On the signature export sheet: https://zupimages.net/up/20/19/jwem.png
  
  I also see that in the console I don't care if it has a connection : https://zupimages.net/up/20/19/qbx1.png
• View 21 more replies
• 
  May 6, 2020
  conikal Author

  GEOIP detect plugin still work for me https://tppr.me/S1RLx https://tppr.me/7cWtz
  
  When you enter to address field, that need google place suggestion show up to get value of country if not it's only have address.
  
  https://www.zupimages.net/up/20/19/qbx1.png
  You need put yourself Google key API for google place autocomple, our default API is overloaded limit request
• 
  May 6, 2020
  k2300 Purchased

  Thank you, yes I just installed the google API and it works but now it pays beyond 200 dollars of use of the free monthly credit, it would be cool to be able to deactivate it without having to be dependent on google so that the signatories can display their country and which in addition Google will lead us to have to pay if we come to have thousands of signatories on a petition
  
  For the GEOIP plugin how did you configure it because I just install myself but I made no changes in it?
  
  - https://zupimages.net/up/20/19/8cl3.png
  - https://zupimages.net/up/20/19/xng4.png
• 
  May 6, 2020
  conikal Author

  I just install, no made change for GEOIP. Try use VPN for fake IP to test it.
• 
  May 6, 2020
  k2300 Purchased

  I uninstall Campoal Tapo and Théo Campoal completely then install again then I install VPN tunnel bear and locate myself in Canada, I sign the petition but it does not work GEOIP does not automatically detect my country: https://zupimages.net/up/20/19/s8zi.png
• 
  May 7, 2020
  conikal Author

  It's still detect me when I visit your site.
• 
  May 7, 2020
  conikal Author

  https://tppr.me/FGQ8C
• 
  May 8, 2020
  k2300 Purchased

  It's weird ... but I don't know why it doesn't show it on the signatures page you could try to sign the petition and tell me when it's done and I'll join the screenshot to show you that the country does not appear on the signatures page
• 
  May 8, 2020
  conikal Author

  I just sign Nous demandons.... for email [email protected]
  with US country saved https://tppr.me/6sysx
• 
  May 8, 2020
  conikal Author

  Try check country field export is enable https://tppr.me/HLMlx
• 
  May 8, 2020
  k2300 Purchased

  Yes indeed I find that it works for you https://zupimages.net/up/20/19/tydb.png, but not for everyone. I have tried with the VPN to locate myself in several countries and some are not taken into account, here is an example for Sweden: https://zupimages.net/up/20/19/81fc.png
  
  Why not just put the country box simply without having to go through Google and Geoip so that the country is taken into account in the profile and on the signature export file, it would be great to have that in your next update ?
• 
  May 9, 2020
  conikal Author

  You can try other GEOIP provider,
  I noted for country select box.
• 
  May 9, 2020
  k2300 Purchased

  Thanks, I'm going to use the Google API until you add a new feature
• 
  May 11, 2020
  k2300 Purchased

  Hey 😊
  
  Could you tell me how to resolve this error: https://zupimages.net/up/20/20/0hui.png the error is also present on your demo theme
  
  Also if you could make the theme more functional with the Lite Speed Cache plugin it would be great because I now move my platform to a lite speed host
  
  Thank you
• 
  May 11, 2020
  conikal Author

  I don't konw what is this. It's look like server block this request. When I tried install on new server it's not showing but after long time it's showing.
• 
  May 11, 2020
  k2300 Purchased

  Okay strange, even my host is not where this error comes from
  
  We also asked the LiteSpeed Cache plugin and await this response which I will communicate to you if we find the solution.
• 
  May 11, 2020
  conikal Author

  You can use any Cache plugin but exclude Single Petition page.
• 
  May 11, 2020
  k2300 Purchased

  But the error also appears on the home page and it disappears when we deactivate the campoal-tapo plugin, could you tell me exactly what I should do please because I don't really see what to do on the LiteSpeed Cache plugin?
• 
  May 11, 2020
  conikal Author

  I'm never using use that plugin before, so you should try to test all option on your localhost to kown how to use it.
• 
  May 11, 2020
  k2300 Purchased

  Sorry I think I misspoke, but the error has nothing to do with the LiteSpeed Cache plugin it comes from your "Campoal-tapo" plugin which also shows the error on your demo theme, if you deactivate the plugin "Campoal-tapo" you will see that the admin-ajax.php error disappears
• 
  May 11, 2020
  conikal Author

  Okay, I'll check it, thanks
• 
  May 11, 2020
  k2300 Purchased

  Okay, I hope you find a solution 😊
• 
  May 15, 2020
  k2300 Purchased

  Hey,
  
  Have you been able to find a solution to the problem with the "Campoal Tapo" plugin regarding admin-ajax.php?
• 
  May 15, 2020
  conikal Author

  I still have tasks remaining, please waiting next version to solve this.
• 
  May 15, 2020
  k2300 Purchased

  Ok, thank you 😊

• 
  May 2, 2020
  k2300 Purchased

  It's still me ... I have a problem with Sendinblue I have filled in the information requested on Campoal tapo, I also have the Sendinblue plugin to install but no list is created automatically and when I publish a update no campaign is created! Is there a problem with your rating?
• View 10 more replies
• 
  May 3, 2020
  conikal Author

  It's still work for me. Please enable debug log on wordpress config file to kown what it's bug.
  Be be sure your petition is publist. and your account is acctive.
  
• 
  May 3, 2020
  k2300 Purchased

  Thank you, I confirm that my account is validated on Sendinblue and the petition is published
  
  I activated debug wp but it doesn't display anything? https://zupimages.net/up/20/18/5r61.png
• 
  May 3, 2020
  conikal Author

  Open ticket and send your SendinBlue and admin account on conikal/support
• 
  May 3, 2020
  conikal Author

  https://www.conikal.com/support/
• 
  May 3, 2020
  k2300 Purchased

  It is done ✅
• 
  May 3, 2020
  conikal Author

  It's still working? https://tppr.me/PDRs
  
• 
  May 3, 2020
  conikal Author

  I can't access dashboard. Please try deactive one by one plugin, it's maybe have conflict plugin.
• 
  May 3, 2020
  k2300 Purchased

  I deactivate several plugins can you access the dashboard again?
• 
  May 3, 2020
  k2300 Purchased

  What you see in the bar on the right on Sendinblue it's me who's archiving it's campaigns that date back several months
  
  Because your theme was installed on another Wordpress before and for a few days I have relaunched a new site
• 
  May 3, 2020
  conikal Author

  It's working right now. https://tppr.me/cjhRU SendinBlue plugin made conflict with libs integraded
• 
  May 3, 2020
  k2300 Purchased

  You are the best ! thank you so much
  
  But how could I solve this problem in case it comes to represent itself?
• 
  May 3, 2020
  k2300 Purchased

  Ok I understood it is the Sendinblue plugin that is causing the problem, so I found an alternative for sending emails by installing the WP Mail SMTP plugin if it can help you and others!
  
  Thank you for your remarkable work on the theme to allow us to make a difference in our country!
  
  I also want to apologize if sometimes I can be boring asking you for additions 😜 but know that I do it only in order to make your platform even better even if it already 👌
• 
  May 3, 2020
  conikal Author

  I had noted it for next test. You are welcome!

• 
  Apr 30, 2020
  samdavid007888 Purchased

  I purchased this theme, but when i installed the zip folder into my wp-admin panel, it threw error " missing style.css stylesheet ". So the installation failed. Could you PLEASE HELP ASAP!!.
• 
  Apr 30, 2020
  conikal Author

  You are installing by downloaded file. Please unzip file then use installable file inside Themes folder
• 
  May 2, 2020
  samdavid007888 Purchased

  Hi, I did something in the settings not sure what i did, but the Google sign in and Facebook sign in is not working anymore (in both Sign in and sign up). We did also reset all configuration setting under "Compoal settings" but now the start a petition is not showing anymore. But i noticed that copyright version is updated from 2018 compoal by conikal to 2019 compoal by conikal. Which means there was a latest version of the theme updated. So now we are confused what went wrong - Really. What are the options , please?
  1. To re-install the theme and re-import the demo data again and start from scratch all over again?
  2. Or to fix one by one?
• 
  May 2, 2020
  conikal Author

  1. Did you create Facebook App and Google API for your site and config it on Campoal Options > Authentication?
  
  2. You can change the copyright text from Options > Footer. It's not related with version of theme.
  

• 
  Apr 30, 2020
  k2300 Purchased

  Hello Long Ha,
  
  I saw in another comment that it was possible to hide the petition form for visitors when the petition was successful! How do I go about setting it up?
  
  Thank you
• View 1 more reply
• 
  Apr 30, 2020
  conikal Author

  Not available yet, this option will add in future.
• 
  Apr 30, 2020
  k2300 Purchased

  You had said on another comment that this was simple to set up ... maybe you could tell me the piece of code or modification to do in the file while waiting for your update? thanks in advance
• 
  May 2, 2020
  k2300 Purchased

  Please also resolve the Facebook open graph issue I cannot share a different title on Facebook with my SEO plugin
• 
  May 2, 2020
  k2300 Purchased

  The problem with the Facebook open graph is solved I did not try to modify directly from the petition sheet 👌

• 
  Apr 19, 2020
  rcthouse

  Congratulations! Nice Work, GLWS
  
  

• 
  Apr 18, 2020
  Kali675

  Hey ! I have two small questions:
  
  1) Why can we still sign when the victory has been declared? https://imgur.com/a/S7pFtyv
  
  2) why only Sendinblue and not Mailchimp which is much better
  
  Thank you
• View 4 more replies
• 
  Apr 18, 2020
  Kali675

  Compared to Sendinblue I want to clarify that I already work with them and it is fucked up blocks the accounts at any time if the opening stats are not good which is really ridiculous
• 
  Apr 18, 2020
  conikal Author

  1. Because that is self confirm the victory. When signature reach the goal, Sign section will closed.
  
  2. SendinBlue allow you save unlimited email contact while Mailchimp is limited contact list for 2000 email
• 
  Apr 18, 2020
  conikal Author

  Only one SendinBlue allowed you save unilimited email. With other you need pay a lot of money for save email.
• 
  Apr 19, 2020
  Kali675

  Strange it is me who is tested on your demo platform, I put the same number of signatories: https://imgur.com/4UpKNrn
  
  But what I notice is that we can still sign the petition: https://imgur.com/aUKIhIZ
• 
  Apr 19, 2020
  conikal Author

  This is for not logged users. People still can register account, and your site can earn more user.
• 
  Apr 19, 2020
  Kali675

  Okay, are you going to add an option so that we can turn it off for visitors?
• 
  Apr 20, 2020
  conikal Author

  Of course, that is simple

• 
  Apr 16, 2020
  Victor32 Purchased

  Hello! I love this theme and have been using it for some time. However, this issue has some very irritating problems. It does not support multiple users, on a server with 12 vcpus it cannot handle 50 users online. Mysqld consumes 100% of the cpu. It is difficult for a website to grow like this. Could you help me ?
• View 9 more replies
• 
  Apr 16, 2020
  conikal Author

  Try hidden supporters and donor list on single petition from Options > Appearance.
• 
  Apr 16, 2020
  Victor32 Purchased

  I tried, but the problem remains the same.
• 
  Apr 16, 2020
  conikal Author

  How long you are facing that problem? I need your site address to track what is use CPU resource.
• 
  Apr 16, 2020
  Victor32 Purchased

  I managed to reduce consumption by removing comments from the petitions, some of which have more than 27,000 comments. Would there be any other way to keep comments without slowing down the site?
  
  my website: https://peticaopublica.org
• 
  Apr 16, 2020
  conikal Author

  WTH? processing 27.000 comment is a big problem. I sure any site also will be breakdown for this query if not upgrade server promptly.
  
  The problem not from while loading comments. This problem happend when have a lot of signing petition with a comment at same time. The solution to reduce server resource is not allowed comment when sign petition. If possible you can hidden comment box on sign section from Options > Appearance. This options available on latest version.
• 
  Apr 16, 2020
  conikal Author

  I see you are showing supporters list below content of petition. please hidden it on Options.
  
  I will try do some improvement to reduce query on next version.
• 
  Apr 16, 2020
  Victor32 Purchased

  Yes! I removed comments from the petitions, however I would like to upload at least 5 of the last comments in each petition. Would? I have knowledge in programming, if you can tell me where to change in the code I can do it.
• 
  Apr 16, 2020
  conikal Author

  Don't need remove comments. Do following my setting below.
  
  1. Hidden supporter list: https://tppr.me/KxMxt
  
  2. Hidden reason box: https://tppr.me/AS51W
  
  3. Set comment per page is 5: https://tppr.me/lavni
  
  5. Try disable ajax comment: https://tppr.me/knYHm
  
  6. Set no for auto increase goal: https://tppr.me/WKI9T
• 
  Apr 16, 2020
  conikal Author

  I see your site growing too fast https://tppr.me/fb49g
  You are holding million dollar website (9 miliion visitors). So your server is breakdown is the obvious.
• 
  Aug 27, 2020
  pokurivijay Purchased

  Hi Conikal,
  I am unable to find the option Hide Supporters, could you please help me out.
  I searched all theme options, in which section the option present?
  
  in the above screenshot, there is an option, please explain how to navigate or in which section that option present.
• 
  Aug 28, 2020
  conikal Author

  It's on Campoal > appearance > supporters section https://tppr.me/WmLQZ https://tppr.me/LFauD
• 
  Sep 1, 2020
  pokurivijay Purchased

  Thanks.

• 
  Apr 10, 2020
  gabisajr

  Is there a Campoal HTML Template only?
• 
  Apr 10, 2020
  conikal Author

  No, but you can use Semantic UI framework that we are using on our theme https://semantic-ui.com/
• 
  Apr 10, 2020
  gabisajr

  I think it might be very profitable if you create one .... anyway thanks I will check the link
• 
  May 13, 2020
  pokurivijay Purchased

  Yes, I am also looking for the HTML template.