166 Support questions or comments

• 
  Nov 15, 2023
  Claudivam Purchased

  Friend, good morning
  
  interested.
  my question in answer option I see that only possibility of Keyword Match Type (whole word)
  You want to add the matching option to contain the word and the bot recognizes it. Keyword Match Type (contains), or Keyword Match Type (starts with) this helps a lot.
  Thank you, your system is incredible,Tipo de correspondência de palavra-chave

• 
  Nov 15, 2023
  nazmi88

  1. Do you plan to make a drag-drop chatbot builder?
  2. Can make Saas with regular license?

• 
  Nov 15, 2023
  Claudivam Purchased

  Demo is not working
  DNS_PROBE_FINISHED_NXDOMAIN
• 
  Nov 15, 2023
  ionfirm Author

  Please check it at https://wa.ionfirm.com

• 
  Nov 12, 2023
  nazmi88

  demo not working?
• 
  Nov 14, 2023
  ionfirm Author

  Demo is active and working properly now.

• 
  Nov 7, 2023
  homemsombra Purchased

  Hello friend, answer man! When the client sends audio, they cannot hear it. Anyway, there are a lot of bugs in this chat.
• 
  Nov 8, 2023
  ionfirm Author

  The audio is functioning flawlessly. Please clear the previous cache and cookies. I've addressed all the bugs in your inbox. Thank you.
• 
  Nov 11, 2023
  homemsombra Purchased

  Friend, unfortunately this is not a cache problem, it seems when the user sends the video, a chat starts to give a bug. If you want, I can give you my platform username. The audio is not working. It only works if the user doesn't send video

• 
  Nov 6, 2023
  homemsombra Purchased

  In addition to another bug in the chat, the chats are frozen, the page has to be updated for the chat to work.
  
  When we send the chatbot's response, there is no way of knowing whether the customer responded to the bot, as it does not appear in the chat.
  
  Your project is good, but you need to improve these requirements and pay more attention to your customers who supported you from the beginning
  
  Another point that must be made in the chat is sending pdf, video, audio. There is no way to send video in chat

• 
  Nov 6, 2023
  homemsombra Purchased

  You don't respond anymore, I already knew that, that you just want to sell, but then you don't give any more support. It's impossible to sell this to end customers, but another bug in the chat, the chats are shaking, watch the video https://www.awesomescreenshot.com/video/22221384?key=6e574024a0b1e56116a50dc37a7b20b7
  
• View 1 more reply
• 
  Nov 18, 2023
  Claudivam Purchased

  My friend, I understand your point of view in thinking that a difficulty in something is someone else's fault and trying to transfer that to someone else. Many times the error is a lack of knowledge, it is easier to judge than to ask for help.
  I bought this script, installed it, configured the server, Meta accounts and everything needed and I didn't encounter any obstacles and everything is working perfectly, received messages appear in the chat automatically in real time.
  About your screen is shaking in the chat. Change the time zone for your region, another fact that causes this to happen is caused by your own browser, it is certainly trying to translate consecutively, click on the screen with the right mouse button and in the last penultimate line it says translate, go back to English or to your default browser language and you will notice that it will no longer jitter.
  Don't just point out mistakes, this is demotivating for someone who spends years studying, wasting nights to create a solution, ideas, innovations and receive criticism as rewards.
  
  You don't need to thank someone for the tip, just share your knowledge with someone.
• 
  Nov 18, 2023
  homemsombra Purchased

  Friend, don't say that you don't know, this happens because the automatic updates are not being updated correctly in the database. If you installed this from scratch and with the current version you certainly won't have a problem. I installed it again on a fresh install and it worked correctly.
• 
  Nov 18, 2023
  homemsombra Purchased

  Outro ponto disso que todo script esta traduzido para portugues, não tem nenhuma palavra ingles. O erro esta na atualização do script, e no tempo de resposta do meta.
• 
  Nov 18, 2023
  homemsombra Purchased

  Toda critica e pro bem do desenvolvimento de melhoria do mesmo, sendo assim ele vai vender mais e consequentemente terá o melhor retorno sobre investimento dele

• 
  Nov 4, 2023
  nando

  1) The docs are not working
  2) Does is require any special API and if so are they paid ?
  3) Can it be 100% translated
  
• View 1 more reply
• 
  Nov 4, 2023
  ionfirm Author

  1. Our documentation is currently being updated, and it will be available within the next half hour.
  2. For administrators, there's no need for an API. However, end-users will require the WhatsApp API from Meta, and the charges are as per their policy. You can find more information at https://developers.facebook.com/docs/whatsapp/pricing.
  3. Yes, it is fully translatable, and if you encounter any issues, our dedicated team is ready to provide direct assistance.
• 
  Nov 4, 2023
  nando

  thank you
• 
  Nov 4, 2023
  ionfirm Author

  Documentation is working now
• 
  Nov 7, 2023
  nando

  Thank you. This script seems nice but I dont think my customers want to have the trouble to create their own app on Meta, too much technical stuff for simple people but wish you luck!

• 
  Oct 31, 2023
  homemsombra Purchased

  Is this update coming out today?
• 
  Nov 1, 2023
  ionfirm Author

  Yes, Please Update using Internal cloud Update Settings.

• 
  Oct 26, 2023
  homemsombra Purchased

  Could you provide less support via WhatsApp, so we won't waste too much time here by sending a message
• 
  Oct 26, 2023
  rodcos

  te chamei no final 9584
• 
  Oct 26, 2023
  ionfirm Author

  I have responded to your message in the Inbox. Please check it there.