166 Support questions or comments

• 
  Dec 4, 2023
  homemsombra Purchased

  Hello friend, news about the update?
  

• 
  Nov 30, 2023
  homemsombra Purchased

  Hello friend, news about the update?

• 
  Nov 28, 2023
  rameshphotography

  Is SAAS available in a regular license? I noticed that you skipped this particular question earlier. Please confirm if a purchase is required before Black Friday ends.
• 
  Nov 28, 2023
  ionfirm Author

  Yes, SAAS is available with the regular license. However, for extensive modifications and unrestricted usage, opting for the extended license would be advisable. Feel free to reach out if you have any further questions or if you'd like assistance with the purchase before Black Friday ends.
  

• 
  Nov 27, 2023
  Lot

  I can't enter the demo URL it's down
• View 2 more replies
• 
  Nov 27, 2023
  ionfirm Author

  Check it here : https://wa.ionfirm.com/
• 
  Nov 27, 2023
  Lot

  It is possible to send messages with buttons if you do not have an update plan ??
  
• 
  Nov 27, 2023
  ionfirm Author

  Yes, it's possible to limit the message sending features, but it would require custom modifications.
• 
  Nov 27, 2023
  Lot

  Please some contact for customization
• 
  Nov 27, 2023
  ionfirm Author

  Visit https://ionfirm.com
  send a message via WhatsApp, or alternatively, utilize the email address located in the website's footer.

• 
  Nov 26, 2023
  GetmeonlineIndia Purchased

  Where to send email for receiving the purchase code? Disappointed to see such manual process for such small thing.
• 
  Nov 26, 2023
  ionfirm Author

  I sincerely apologize for any frustration or inconvenience you may have experienced. I'm pleased to inform you that we are actively working on implementing an online automatic API verification system. This enhancement will streamline the purchase code retrieval process, offering you a more efficient and seamless experience.

• 
  Nov 25, 2023
  homemsombra Purchased

  When will we have updates?
• 
  Nov 26, 2023
  ionfirm Author

  We are currently in the final phases of developing the next update. Rest assured, we are working diligently to ensure its quality and reliability. Once these final steps are completed, we'll promptly release the update. Thank you for your patience and understanding.

• 
  Nov 23, 2023
  Ash5050 Purchased

  In apis how parameters work like we have to add new parameters or how to pass {1} {2}? Can you help me
• View 1 more reply
• 
  Nov 23, 2023
  Ash5050 Purchased

  how Shortcode works i need to send message from api i am getting error (Dynamic Template Found, API Message not supported Now)
• 
  Nov 25, 2023
  Ash5050 Purchased

  i am waiting for your kind response
• 
  Nov 26, 2023
  ionfirm Author

  Currently, the use of variable templates is not supported by the Rest API. We acknowledge this limitation, and I want to assure you that our team is actively working on enhancing this functionality. It is possible that in the next update, we will introduce the ability to use variable templates via the API. Your feedback is valuable, and we appreciate your patience as we strive to improve our services.
• 
  Nov 27, 2023
  Ash5050 Purchased

  thank you i am waiting for this thanks for your reply.

• 
  Nov 18, 2023
  homemsombra Purchased

  In the standard response, once created, it cannot be deleted, only through the database
• 
  Nov 18, 2023
  ionfirm Author

  We are currently in the process of checking, and you can anticipate the next fix update by the upcoming weekend.

• 
  Nov 18, 2023
  homemsombra Purchased

  As I have already reported here, the online chat needs to improve, the templates do not appear as a response to find out how the customer is responding.
  
  Sending files in online chat is also important
• 
  Nov 18, 2023
  ionfirm Author

  I understand your concern, and as our initial user, your reports and complaints are highly valued. Rest assured, addressing these issues is our top priority. While it may not be an overnight fix, we are actively working on them. Please anticipate our next update, as we aim to resolve every minor bug promptly.

• 
  Nov 15, 2023
  Claudivam Purchased

  Other details friend, Standard answer. A while ago Ex: user sends a message and the system responds with a standard response, this message should not repeat for a custom period of time, I didn't identify where to configure this
• 
  Nov 16, 2023
  ionfirm Author

  Great! This is fantastic. We will incorporate this into our roadmap. Your feedback is truly valuable, and we appreciate it. Thank you for this!