103 Support questions or comments

• 
  May 28, 2020
  David121 Purchased

  Hello, I purchased a website owned by icynets. I've been playing with your plugin and it is working great.
  
  I'd like to upgrade from the 1.6 version to the newest 1.7 version. I don't have it in my Downloads page since I didn't purchase it. I'd be willing to purchase it again if needed - especially if I could request a feature be added.
  
  The feature I would like is to be able to have the download default to audio files instead of video files on the tabbed area that shows after you enter in the URL. Could we add configuration parameters to the shortcode? Something like [wsmd_downloader:audio] when included on a page.
  
  Also it doesn't appear that the YouTube download supports a specific clip of the video, such as in this url: https://www.youtube.com/watch?v=K8ry7j2K-hg#t=1h11m18s - it that something that can be supported?
• 
  May 28, 2020
  sjafarhosseini007 Author

  Hi David , please contact me on WhatsApp or Telegram (+989018117124)
• 
  May 30, 2020
  Themeplaza

  amazing work.good luck with sales.
• 
  Jun 18, 2020
  jayVikram Purchased

  iam unable to add you on telegram can you send me message

• 
  May 23, 2020
  mdas3324 Purchased

  Instagram downloader not working....plz solve the problem. my website http://pluusinfo.com/
• View 1 more reply
• 
  May 23, 2020
  sjafarhosseini007 Author

  Hi , this is not only your website's issue. Instagram has changed the post viewing method. if you open a post with vpn in chrome you can't see the post and you should log in first. all Instagram downloaders are blocked now. some of them are still working and that's because of using Instagram API.
  i requested for API to solve this issue but the reviewer team suspended my account.give me some time to find a solution.
• 
  May 24, 2020
  mdas3324 Purchased

  but this website https://www.dinsta.com/ is working good check out this website..make a script like this website
• 
  May 24, 2020
  sjafarhosseini007 Author

  😁i solved the issue yesterday and I uploaded new version in codester. you can download it after reviewer team approve it.
• 
  May 26, 2020
  Themeplaza

  wow amazing work.

• 
  May 19, 2020
  Vikash3kd Purchased

  I am trying to download photos from this website, but I am unable to download.
  https://www.flickr.com/
• View 3 more replies
• 
  May 19, 2020
  sjafarhosseini007 Author

  Hi , can you please send the link you r trying to download from?
  because i can download from this link :
  
  https://www.flickr.com/photos/playerdue/41530157545/sizes/l/
• 
  May 19, 2020
  Vikash3kd Purchased

  https://www.flickr.com/photos/zeeyolqpictures/31972977820/in/photolist-QHkSoh-6GacrN-Dygous-AN6v7Y-2hJ1Arh-DZyRK5-2hzXrcj-m4okNF-mAxQHE-ikXa7c-LYUMNx-pCotJ5-hYDPLN-7o3Sif-noZKaT-e6dvU2-RwSJtc-DojyXG-hNgyJD-6rpGrC-24muThX-pZxkYj-qZ6Jq2-UkwXrT-oAAhwk-6viYpZ-Va1UmS-8HBfae-ofCceh-ShJy2J-dYVDxH-Dyz6ik-qd3tkv-fJNfvo-jGie91-aYPuQr-rHehk7-oBUeFx-9dMS5Y-5J6X2z-fQ6gqw-qTh29k-fQ6TT5-dPhyFj-BybDXy-5T2AqR-8fDyCP-niWwWW-qQf1CX-nsctac
• 
  May 19, 2020
  Vikash3kd Purchased

  and
  https://www.flickr.com/photos/jaumezam/36393624653/
• 
  May 19, 2020
  sjafarhosseini007 Author

  yes , take a look at this picture :
  https://prnt.sc/sjr2yx
• 
  May 19, 2020
  Vikash3kd Purchased

  https://www.flickr.com/photos/jaumezam/36393624653/
  So Don't we download it from this like to your plugin?
• 
  May 19, 2020
  sjafarhosseini007 Author

  No , there is no download data in this url(https://www.flickr.com/photos/jaumezam/36393624653/)

• 
  May 17, 2020
  icynets Purchased

  I try to use proxy but i get this error when converting youtube
  {"success":false,"body":"A curl error occurs while execute the curl handler : couldn't connect to host"}
  
  1. i have tested the proxy and it work fine..
  2. which proxy service will u recommend ?
• View 2 more replies
• 
  May 18, 2020
  sjafarhosseini007 Author

  Hi ,
  there is many reasons for this error.
  before anything make sure that you have entered proxy ip , port , type and user/pass correctly in plugin setting.
  if everything is ok check this link for other reasons :
  
  https://stackoverflow.com/questions/9922562/how-to-resolve-curl-error-7-couldnt-connect-to-host
• 
  May 18, 2020
  icynets Purchased

  which proxy service will u recommend ?
• 
  May 18, 2020
  sjafarhosseini007 Author

  i can't recommend any proxy service . but for test purpose i always use https://proxy.webshare.io/proxy/listp
• 
  May 18, 2020
  icynets Purchased

  ok thanks.. where can i reach u for custom work ?
• 
  May 18, 2020
  sjafarhosseini007 Author

  You're welcome , you can contact me on Whatsapp or Telegram messenger (+989018117124)

• 
  May 17, 2020
  rawdaw Purchased

  Hi,
  the files will be downloaded from the hosting server oder directly from social media platform?
• View 4 more replies
• 
  May 17, 2020
  sjafarhosseini007 Author

  Hi , it will download from hosting server
• 
  May 17, 2020
  rawdaw Purchased

  ok, that means each download increase the usage of server bandwith?
• 
  May 17, 2020
  sjafarhosseini007 Author

  Yes . there is no choice , we can't create direct download link for YouTube without server ip.
• 
  May 18, 2020
  Mandy147 Purchased

  Hello, that means videos are first downloaded to our server and downloadble link is created after that? I though plugin directly fetch videos links from social media platforms.
• 
  May 18, 2020
  sjafarhosseini007 Author

  Hello , Not exactly.
  after user click on download for specific quality , an inbuilt php function( readfile() ) will read media file from social network and write it to output buffer , so downloading will be start for user.
• 
  May 18, 2020
  rawdaw Purchased

  Hi, is just youtube or all social media platforms?
• 
  May 18, 2020
  sjafarhosseini007 Author

  Hi , i used same method for all social networks. because in some country like Iran Facebook is banned by government. so users cant download media without this method.

• 
  May 14, 2020
  Vikash3kd Purchased

  My Old Version Is 1.5.0
  So How Can I Update My Plugin..?
• 
  May 14, 2020
  sjafarhosseini007 Author

  Hi , simply download new version from 'Downloads' page.this page exists in your Codester panel.
  after downloading , extract the zip file on your pc. then open your website admin panel and from dashboard open "plugins" page.from the plugin list deactive version 1.5 and delete old version.then click on upload plugin and from extracted file in folder 1-plugin choose new version and active it. down.

• 
  May 14, 2020
  Mandy147 Purchased

  Hello Dev,
  Any plan of adding a feature like viewing and downloading Insta DP and Stories?
• 
  May 14, 2020
  sjafarhosseini007 Author

  Hello Mandy.
  unfortunately we can't add these features to the plugin.download stories needs an instagram account.so we need to create a web based Instagram application for this feature and its not in my plan.
• 
  May 14, 2020
  Vikash3kd Purchased

  How Can I Download The New Version.!!
  My Old Version Is 1.5.0
• 
  May 17, 2020
  sjafarhosseini007 Author

  Hi , simply download new version from 'Downloads' page.this page exists in your Codester panel.
  after downloading , extract the zip file on your pc. then open your website admin panel and from dashboard open "plugins" page.from the plugin list deactive version 1.5 and delete old version.then click on upload plugin and from extracted file in folder 1-plugin choose new version and active it. down.

• 
  May 14, 2020
  6nader6

  Hello dear
  good job
  But
  Can you download
  https://wsmd.ttmga.com/watch?v=YCNoq2G-oak
  
  Is this feature available?
• 
  May 14, 2020
  sjafarhosseini007 Author

  Hello , thanks.
  not now , but its a good idea , i'll add this feature to next update 👌
• 
  May 14, 2020
  6nader6

  Thank you
  I will wait for this update..
• 
  May 25, 2020
  sjafarhosseini007 Author

  Hello , the feature is available in plugin now👌

• 
  May 13, 2020
  sjafarhosseini007 Author

  Dear customers
  Hello
  as we don't have any notification system for plugin updates in Codester , i decided to create a channel in Telegram messenger to inform you about this plugin's updates and any information about it.so please follow this channel :
  https://t.me/wsmdownloader

• 
  May 10, 2020
  Syed Hasan Purchased

  https://www.facebook.com/watch/?v=876638622788089
  
  Most of the Facebook Video Downloading Scripts still do not support watch URLs. Will you add support for watch URLs for facebook?
• View 2 more replies
• 
  May 10, 2020
  sjafarhosseini007 Author

  i haven't checked this kind of URLs until you mentioned it. thanks for feedback , I'll add it to plugin in next update.
• 
  May 11, 2020
  Syed Hasan Purchased

  Thanks, I will be waiting for such an update. Also could you add the possibility to download private videos from social networks? For instance, there are many websites offering private video download, all you need to do is to copy and paste the html source code of private video page, and it fetches the video URL out of it. This will make your script, a super hit!
• 
  May 12, 2020
  sjafarhosseini007 Author

  you're welcome , Sure 👌
  about your second request can you please send an example for me?(in private message please)
• 
  May 22, 2020
  Syed Hasan Purchased

  Thank you. I have sent the message in PM.
• 
  May 22, 2020
  Syed Hasan Purchased

  Can you also add support for Twitch?