103 Support questions or comments

• 
  Jul 14, 2021
  Vipin7

  one suggestion: add searching terms in your plugin, like anyone searches on youtube they can also do in plugin, many converters using these features.

• 
  Jul 13, 2021
  Vipin7

  the plugin does not support 1080p youtube quality
  my site: https://ytconvertmp3.com/youtube-to-mp3-converter/
  and many sites supporting 1080p and more qualities like yt1s.com
• 
  Jul 13, 2021
  sjafarhosseini007 Author

  seems you didn't purchase this plugin. please create ticket for your issues with account that purchased this product.
  and for your question read other comments. i explained it many times.

• 
  Jul 6, 2021
  Pankaj32 Purchased

  Below are not working:
  9Gag, likee
  
  What I can download from buzzfeed & Mashable using the plugin?
• View 8 more replies
• 
  Jul 10, 2021
  Pankaj32 Purchased

  No updaate?
• 
  Jul 10, 2021
  sjafarhosseini007 Author

  Hello , sorry, wasn't available for few days. thanks for reporting. will fix on next update
• 
  Jul 12, 2021
  sjafarhosseini007 Author

  Hello , can you please tell me which link did you try for 9gag. i tried these link with my demo site and seems they works without issue :
  
  https://9gag.com/gag/aK6N7xj
  https://9gag.com/gag/aDdN40x
• 
  Jul 12, 2021
  Pankaj32 Purchased

  Working on demo, but not working on my website: https://www.instaphotodownloader.com
  
  Error screenshot: https://prnt.sc/1ait7k6
  
  Settings screenshot: https://prnt.sc/1aitgpp
• 
  Jul 12, 2021
  sjafarhosseini007 Author

  aha , seems your server ip banned by 9gag, can you try proxy?
• 
  Jul 12, 2021
  Pankaj32 Purchased

  Already using this: https://prnt.sc/1akhpi0
• 
  Jul 12, 2021
  sjafarhosseini007 Author

  It is a strange problem. please send your host/server login details in private messages to check what is main issue. i will check it tomorrow
• 
  Jul 14, 2021
  Pankaj32 Purchased

  Sent.
• 
  Jul 14, 2021
  sjafarhosseini007 Author

  your server ip banned by 9gag(cloudflare) :
  https://ibb.co/18v8yV6
  https://ibb.co/9HySgvf
  
  
  also your proxy ip banned too :
  https://ibb.co/4f2d2vD
  
  you can see your ip and your proxy ip in bottom of photo.
  
  we cant doing anything . you should test other proxies with other ips to make it works
• 
  Jul 14, 2021
  Pankaj32 Purchased

  Can you please help with this? that how can I check this?
• 
  Jul 14, 2021
  sjafarhosseini007 Author

  no need to do anything special. just change proxy ip and test a 9gag url after changing ip. if ip not banned it will show the download results. otherwise it will show error(can't extract download links)

• 
  Jul 4, 2021
  dallacortx

  Why not download videos in High Resolution and so with the audios. Youtube video with 1080p low to 360p????

• 
  Jun 24, 2021
  Pankaj32 Purchased

  How can I change input placeholder text?
• View 12 more replies
• 
  Jun 24, 2021
  sjafarhosseini007 Author

  you can use "loco translate plugin" to change any text on "wsm downloader".
  
  open this link :
  https://wsmd.ttmga.com/Documentation/
  
  and read part : How to Translate plugin
• 
  Jun 24, 2021
  Pankaj32 Purchased

  Thank you.
  
  One thing to ask, what things I can download from Instagram using this plugin?
• 
  Jun 24, 2021
  sjafarhosseini007 Author

  you're welcome.
  
  you can download video posts , igtv and photos using this plugin
• 
  Jun 24, 2021
  Pankaj32 Purchased

  Okay. Thank you.
• 
  Jun 26, 2021
  jayVikram Purchased

  tiktok not working and we checked on your demo site too
• 
  Jun 27, 2021
  sjafarhosseini007 Author

  Hi , thanks for reporting. will fix on next update
• 
  Jun 28, 2021
  sjafarhosseini007 Author

  Hi , Tiktok and Twitter issue fixed and new version (3.1.0) released. you can download and use it.
  good luck
• 
  Jun 28, 2021
  Pankaj32 Purchased

  How to update @sjafarhosseini007 ?
• 
  Jun 28, 2021
  sjafarhosseini007 Author

  Download new version from 'Downloads' page. extract the zip file on your pc. then open your website admin panel and open "plugins" page.in the plugin list deactive version 3.0.0 and remove that.then click on upload plugin and from extracted file in folder 1-plugin choose new version , upload and active it.
• 
  Jun 28, 2021
  Pankaj32 Purchased

  That's too complicated. Can't you can just make it like other WP plugins? Just update from Admin Area? The installation was also tricky.
• 
  Jun 28, 2021
  sjafarhosseini007 Author

  that's easy😆
  
  Codester do not provide customers purchased license to developers. we don't know how bought our plugin.so we can't create an auto update like free plugins. this option should create by Codester.
• 
  Jun 28, 2021
  Pankaj32 Purchased

  I use some premium plugin like WP Rocket, Rank math etc and I don't need to download the update from their website.
• 
  Jun 28, 2021
  sjafarhosseini007 Author

  i know. coding an auto update system is nothing for me . i can create it in few hours. but Codester is not my site. it's a market place. if they do not provide customers info , how can i protect my product from stealing?
  
  how should i know who bought my plugin to provide update to them?
  
  for example in wp rocket you bought plugin from their site and they know all information about you. but here I don't know who are you. have not any information of domain that you installed my plugin.
  
  for an auto update system , i should know my customers , and because Codester have not this option yet , so i can not create this system.
• 
  Jun 29, 2021
  Pankaj32 Purchased

  Fixed without deactivating the plugin. Just uploaded it from Add new plugin and it works.
• 
  Jul 14, 2021
  Shafi12

  Pankaj32... how can i contact you brother..?
  

• 
  Jun 23, 2021
  sanjayr12 Purchased

  hello, I had purchased your plugin, can you please tell me how to add 128 Kbps, 320 Kbps for youtube downloader.
• 
  Jun 23, 2021
  sjafarhosseini007 Author

  Hello , thanks for purchasing.
  Youtube qualities are not in our hand , we cant add extra formats to downloader when they are not exists!
  
  youtube will not provide 128kbps and 320kbps so we cant have them. if you saw these formats in any youtube downloader site you should know they are not from youtube.com. they will download video on their server and convert it to different formats of mp3.thats why when you try to download those kinds of format it will takes some times.
  
  we cant add a convertor tools like those sites to our plugin because it needs dedicated server and most customers of this plugin have shared host only
• 
  Jun 23, 2021
  sanjayr12 Purchased

  sir am using high end dedicated server. please let me know how to add those 2 formates
• 
  Jun 23, 2021
  sjafarhosseini007 Author

  sir , did you read my comment completely? i said those 2 formats need a video to audio converter ! if you have coding skill , install ffmpeg on your server then you need to add a button to plugin for other quality. after user click on those buttons you should download video from YouTube then convert that video to those formats using ffmpeg and serve those to user for donwload

• 
  Jun 22, 2021
  Pankaj32 Purchased

  Can you make a complete Instagram Downloader? Which Includes: Story, Hightlights, All Photos, Video, Photo, Private, Reel, Hashtag, Multiple, IGTV downloader?
• View 1 more reply
• 
  Jun 23, 2021
  sjafarhosseini007 Author

  hello , it's not possible in this plugin. but i will create this on another plugin in future.
• 
  Jun 23, 2021
  Pankaj32 Purchased

  When I can expect that?
• 
  Jun 23, 2021
  sjafarhosseini007 Author

  i think last month of summer
• 
  Jun 23, 2021
  Pankaj32 Purchased

  Okay. I am waiting.

• 
  Jun 21, 2021
  linkfly Purchased

  Soundcloud Downloader Not Working Sir. Please Fix It
• View 1 more reply
• 
  Jun 21, 2021
  Sandeep32

  what problem are you facing...this proboem sir solve soon
• 
  Jun 21, 2021
  sjafarhosseini007 Author

  thanks for reporting the issue , will fix it in next version (v3)
• 
  Jun 21, 2021
  linkfly Purchased

  Ok sir
• 
  Jun 21, 2021
  sjafarhosseini007 Author

  v3 released 😊
  soundcloud issue has been solved

• 
  Jun 17, 2021
  Sandeep32

  hello sir, i have a questions if i enter YouTube video url in demo then it show error some many time if i enter video url....i tried many time and i also check from other website thoes using this plugin where also not working properly....so can you solve this problem.....you can also check in yout demo if you enter many time youtube video url then show error....so please tell me ...because i want to buy but beforee i want to know error
• View 13 more replies
• 
  Jun 19, 2021
  sjafarhosseini007 Author

  hi , seems Youtube downloader had an issue and i fixed it now in demo , if you want purchase the plugin wait for 3 days to new version (2.9.0) release on the codester. good luck
• 
  Jun 20, 2021
  Sandeep32

  sir what date you will launch 2.9.0 version....i cant wait sir...please update version in 1 day....i have to start downloader website project so please sir update today as a possible
• 
  Jun 20, 2021
  sjafarhosseini007 Author

  i already fixed the issue and new version has been uploaded in Codester ! but Codester's reviewer team didn't approve it yet , because its weekend ! and without approving you cant download new version!
  
• 
  Jun 20, 2021
  glowpc2 Purchased

  Plugin not workin i have purchased does my money will be wasted????
  
• 
  Jun 20, 2021
  glowpc2 Purchased

  Sorry , We cant extract any download link from this url!
  
• 
  Jun 20, 2021
  sjafarhosseini007 Author

  Hello , thanks for purchasing .
  
  if you mean YouTube not working , yes you right . it's not working on current version that you already purchased. i fixed YouTube issue in new version , but if you read these comments you know we are waiting for Codester team to approve my new version . then you can download it and use on your site. so please have patience. tomorrow Codester will release my new version.
• 
  Jun 20, 2021
  glowpc2 Purchased

  ok Dear i have to download it again or it will automatically updated now error is coming A curl error occurs while execute the curl handler
  
• 
  Jun 20, 2021
  glowpc2 Purchased

  Your downloader is not working
  
• 
  Jun 20, 2021
  glowpc2 Purchased

  check not Youtube, facebook any type of link is not working??????
  https://saveutube.com/ttttt/
• 
  Jun 21, 2021
  Sandeep32

  what the problem...i help you
• 
  Jun 21, 2021
  Sandeep32

  i am waiting for new version if you got then your all proboem will solve
• 
  Jun 21, 2021
  sjafarhosseini007 Author

  https://saveutube.com/ttttt/
  
  the link you provided is not wordpress , how did you installed my plugin on a non wordpress site???!!!
• 
  Jun 21, 2021
  Sandeep32

  sir...i need your help....i want to make a playlist downloader...so can you customize this plugin if my requirement
• 
  Jun 21, 2021
  sjafarhosseini007 Author

  new version released .
  Sandeep please create new ticket for your questions .please dont replay in other users tickets to asking ur questions. and for playlist no i cant help you . have not enough time to handle customizations, sorry!
• 
  Jun 21, 2021
  Sandeep32

  sir please tell me can i customize this plugin.... please mail me : [email protected]
• 
  Jun 21, 2021
  Sandeep32

  ok sir....no problem thankee for reply and i will not answer anyone also..........i am waiting new version in which all problem solved....

• 
  Jun 16, 2021
  TopiyaM Purchased

  purchased plugin New
  
  Not Working WordPress Updated
  
  Please Help
  
  Send me Mail.
  
  [email protected]
• 
  Jun 16, 2021
  sjafarhosseini007 Author

  check private messages plz