103 Support questions or comments

• 
  Feb 8, 2021
  gkhalidshah Purchased

  Twitter Links Not working .
  show backend error.. Port etc

• 
  Feb 4, 2021
  al3xyn10r

  Hi, can you add support for Instagram stories?
• 
  Feb 4, 2021
  sjafarhosseini007 Author

  Hi , i have not any plan to add Instagram stories
• 
  Feb 8, 2021
  gkhalidshah Purchased

  Twitter links not working
• 
  May 7, 2021
  jayVikram Purchased

  can you add new downloaders as present one are very old new downloaders need

• 
  Feb 4, 2021
  essdee Purchased

  When I download a youtube video with this plugin I can only download the 360p quality video.
  But on youtube there is also the 1080p quality video but it can only be download as the muted version.
  
  Can the plugin also download the 1080p quality video with the music?
• 
  Feb 4, 2021
  sjafarhosseini007 Author

  Hello and thank for purchasing.
  
  it's because of YouTube limitations. we can't download all formats of videos. we can only download the formats that YouTube provides on its player.(Youtube player will play mute version + audio when you choose a high quality video for watching). for some videos it's 360p , for some 480p and 760p. it depends on video views and other limitations.if we need to bypass this limits we have to use a video converter like y2mate website. they create a video converter tool for bypassing this limitation. in this case all muted versions will be mixed with audios and you can download higher qualities too.
  
  so we cant mix 1080p with music in this plugin

• 
  Jan 13, 2021
  xavierh88 Purchased

  Hello there is an error with mobile links? Example: http://vm.tiktock.com/xxxxxx
• View 2 more replies
• 
  Jan 13, 2021
  sjafarhosseini007 Author

  Hello , yes you right , there is an error , i will fix it on next version. thanks for reporting 🙏
• 
  Jan 13, 2021
  xavierh88 Purchased

  Perfect if some links are mobile version of Facebook, sometimes it works and sometimes it doesn't. But despite these details the plugin is very good bueno
• 
  Jan 13, 2021
  sjafarhosseini007 Author

  thank you ,
  if you find any error for mobile links in any downloader please send that link to me and i will check what is the issue and will fix it in new updates.
  
  you can submit them here :
  https://wsmd.ttmga.com/report-link/
  
• 
  Feb 2, 2021
  Vikash3kd Purchased

  https://www.instagram.com/p/CKwJB3Dn-Hz/?igshid=vrhaddebn1wd
  I can't download this photo On your plugin
• 
  Feb 4, 2021
  sjafarhosseini007 Author

  Hello , this link is working without issue in plugin. you can test it here :
  https://wsmd.ttmga.com/
  
  maybe you are using the old version , please update plugin to new version

• 
  Dec 30, 2020
  ahmedabdelgaid Purchased

  HELLO ,
  is SoundCloud downloader work

• 
  Dec 29, 2020
  Riky85 Purchased

  Hi,
  
  I have purchased the plugin and would like to know if it is possible to change the placeholder text.
  
  Thank you and best regards
• View 2 more replies
• 
  Dec 29, 2020
  sjafarhosseini007 Author

  Hi Riccardo , thanks for your purchasing.
  
  plugin is translate ready , so you can change/translate all available text including placeholder text.
  
  just open this link :
  
  https://wsmd.ttmga.com/Documentation/
  
  and scroll to bottom of content(How to Translate plugin) to learn how to change/translate plugin texts.
  
  good luck
• 
  Dec 29, 2020
  Riky85 Purchased

  Ok, thanks but... How do you delete the social media entry in the placeholder. For example, if you select only instagram, it says: "paste linke here" and then "Instagram". I would like to remove the "Instagram" text.
• 
  Dec 29, 2020
  sjafarhosseini007 Author

  you mean removing active downloaders name from input field , you can disable this option from plugin setting.
  from Wordpress dashboard open
  Settings > WSM Downloader
  first option is : Show active downloaders name in url field
  just uncheck this option and save the setting.
• 
  Dec 29, 2020
  Riky85 Purchased

  Perfect. Thanks
• 
  Dec 29, 2020
  sjafarhosseini007 Author

  you're welcome , good luck

• 
  Dec 1, 2020
  zeysan Purchased

  Hello,
  I just purchased your plugin and it's nice but It doesn't working for YouTube at all.
  
  This plugin ask me to put proxy to bypass and it's not legal on my country, (and pay extra money to third party).
  
  Kindly solve this issue or refund.
  
  BR,
  
• 
  Dec 1, 2020
  sjafarhosseini007 Author

  Hello ,
  seems your server ip is in YouTube blacklist.
  please send your site login info in private message to check issue
  
  

• 
  Nov 13, 2020
  Aditya37

  @sjafarhosseini007 May I ask if the Youtube Downloader is still working? I see there has been some changes in tha past which is blocking download for other plugins. Really looking forward to your response and will purchase the plugin. Thanks
• 
  Nov 17, 2020
  sjafarhosseini007 Author

  Hi , Yes it works as expected .Youtube will change methods sometimes and we had to update our codes too.you can check plugin demo here : https://wsmd.ttmga.com/

• 
  Nov 8, 2020
  ahmadmohiddinmd Purchased

  Bro Instagram is not working please fix
• View 5 more replies
• 
  Nov 17, 2020
  sjafarhosseini007 Author

  yes , fixed and new version uploaded to codester , wait till reviewer team approve my update.
• 
  Nov 18, 2020
  ahmadmohiddinmd Purchased

  Ok bro
• 
  Nov 22, 2020
  ahmadmohiddinmd Purchased

  Bro please release new update that fix Instagram
• 
  Nov 22, 2020
  sjafarhosseini007 Author

  new version released few days ago , download it from your panel
• 
  Nov 22, 2020
  ahmadmohiddinmd Purchased

  Ok thank you
• 
  Nov 22, 2020
  ahmadmohiddinmd Purchased

  Brother
• 
  Nov 22, 2020
  ahmadmohiddinmd Purchased

  How are you
• 
  Nov 22, 2020
  ahmadmohiddinmd Purchased

  Inshallah one day i will come your country with a campaign

• 
  Oct 11, 2020
  hsh7129 Purchased

  I am not able to add multiple proxy to the plugin it it showing error while downloading
• 
  Oct 11, 2020
  sjafarhosseini007 Author

  plugin not support multiple proxy! you can use one proxy at time.
  plugin only support multiple ip.