54 Support questions or comments

• 
  10 months ago
  poudelom Purchased

  Want to congratulate you on the awesome script you have created. Thanks a lot.
  
  Is it possible to add more languages? In admin tab there is language button, but no option to add more language.
  
  Regards
  
• View 2 more replies
• 
  10 months ago
  blaztools Author

  Hi!
  
  I am glad you liked my script. I'm grateful for your support.
  
  About adding more languages, I'll make sure to include this feature in the next update. For now, I'll create a tutorial on how to manually add extra languages and share it with you shortly.
  
  In the coming weeks, I plan to release ImageRounder Tool and aim to offer it with Image Cropper Addon without any additional cost.
  
  Stay tuned for updates.
• 
  10 months ago
  poudelom Purchased

  Thanks.
  
  Your support is wonderful.
  
  I wish to have Image Resizer, even if it comes as an addon because your products are of good quality.
  
  Regards
  
• 
  10 months ago
  poudelom Purchased

  Eagerly waiting for : tutorial on how to manually add extra languages .
  
  Regards
• 
  10 months ago
  blaztools Author

  Hi,
  
  Sorry for the delay, I just got busy with some other tasks. I am working on your request for a tutorial on how to manually add extra languages and will send it to you soon.
  
  Thank you.
• 
  9 months ago
  blaztools Author

  Hi!
  
  Here is the video tutorial on how you can add new languages.
  https://www.youtube.com/watch?v=Slslwps84yw

• 
  10 months ago
  poudelom Purchased

  Hi
  
  Is there a way to stop the alerts in V2.5. Like when we click on compress, a pop up of "processing..." comes up. I feel its not required and bit annoying. The V1.0 had smooth fancy progress bar which was much better.
  
  Regards
• View 3 more replies
• 
  10 months ago
  blaztools Author

  Hello!
  
  In the upcoming update, I will provide an option to switch between alerts and progress bars. If you wish to make this change manually, I can provide guidance.
  
  Feel free to reach out if you need anything else.
  
  Thank you.
• 
  10 months ago
  poudelom Purchased

  Great!!
  
  Could you please send me the steps to manually change it.
  
  Regards
  
• 
  10 months ago
  blaztools Author

  Hi!
  
  Here is how you can disable the alert on compress page and enable the progress bar.
  https://pastebin.com/raw/dsKtXyLw
  
  Please let me know, If there anything else.
  
  Thank you.
• 
  10 months ago
  blaztools Author

  If you want to disable the alert for the Clear Queue as well, then here is how you can do this.
  https://pastebin.com/raw/PRYRWhzW
  
  In the next update I will add the option to enable and disable alerts as well.
  
  If there is anything else, please feel free to ask.
  
  Thank you.
• 
  10 months ago
  poudelom Purchased

  Awesome.
  
  
  Thanks a lot.
• 
  10 months ago
  blaztools Author

  My Pleasure.

• 
  10 months ago
  poudelom Purchased

  Hi
  
  The demo site doesn't seem to compress multiple images. It shows 0 KB saved. while when same image is done as a single file, it is getting compressed.
  
  Also, is there a way to stop these warning or messages pop ups? I want to see simple messages rather than pop ups.
  
  Regards
• 
  10 months ago
  blaztools Author

  Hello!
  
  We've resolved the technical issue on the website that was preventing image compression. Regarding the 0KB file issue, if the default compression level is set to 50, please consider lowering it to 40 or less for increased compression. A 0KB file size indicates that the image cannot be compressed further at the selected compression level.
  
  Regarding the popups, are you referring to alerts?
• 
  10 months ago
  poudelom Purchased

  Thanks..
  
  The issue of site not compressing multiple files simultaneously seems to be resolved in your demo site. (Please note same images were getting compressed at same compression level when done as single file, earlier. Now even multiple files are getting compressed.)
  
  Will you change the code also for the solution?
  
  Regarding pop up messages. Yes, alerts. Like when we click on compress, a pop up of "processing..." comes up. Somehow i feel it bit distraction or annoying.
  
  regards
  
  
  
  
• 
  10 months ago
  blaztools Author

  Hello,
  
  Apologies for the delayed response. In the upcoming update, I'll enhance the image compression feature further and address any issues that arise.
  
  Best regards.

• 
  11 months ago
  knoffs Purchased

  thanks for the 2.5 update. everything looks very nice.
  how can we get the cropping tool?
  
  also one question regarding better placement of the ads.
  
  you had shortly implemented one of my suggestions a few weeks ago about implementing ads between the processing of the images. then this feature was removed. would you be able to implement that again?
• View 1 more reply
• 
  11 months ago
  blaztools Author

  Hi!
  
  I am glad you liked the update. The cropping tool is ready for publish and will be live in next few days as the codester team take some days to review and approve the item. When it's available for the download you will see the news in the dashboard.
  
  Regarding the ad inside the alert I will add it again and will guide you how to add the code manually inside the alert as well.
  
  Please let me know, If there is anything else.
  
  Thank you.
• 
  11 months ago
  knoffs Purchased

  sounds great, thanks a lot!
• 
  11 months ago
  poudelom Purchased

  Hi
  
  In Cropping tool , under "Select Crop Area" , wish there could be a drop down symbol or icon.. something to tell users that they can click on it.
  
  Regards
  
• 
  10 months ago
  blaztools Author

  Hi!
  
  That's a great suggestion. I'll make sure to improve it in the next update.
  
  Thank you.

• 
  11 months ago
  Surya4 Purchased

  I have two suggestions for you!
  
  1. When we have good traffic on the site like 50-60 real-time traffic, the dashboard stops responding and shows a white blank page. (Remove the realtime counter it is making the error https://prnt.sc/4H3ipIcQ844F)
  
  2. The script is not able to handle the uploads, when many people try to upload files together, it doesn't respond, I tried to upload a file it doesn't respond, no error, nothing. Fix this or maybe you already fixed it in your v2.5
• 
  11 months ago
  blaztools Author

  Hi!
  
  Thank you for the feedback. I will look into this and will fix it, as on our end we don't see any kind of issue, please send us the log details which you can find on your server this will help us fixing the issue. This may be due to the server config as well.
  
  You can submit the ticket here, and I will help you to fix this issue.
  https://support.blaztools.com/
  
  Let me know, If there is anything else.
  
  Thank you.

• 
  Nov 16, 2023
  poudelom Purchased

  Hey Team
  
  You have been showing V2.5 in demo (instead of V1.0 that you actually give to customers) for so many months and every time you say will release it in few weeks. Doesnot look trustworthy.
  
  Now you are saying Image cropper will be separate addon, means extra cost.
  
  
• 
  Nov 16, 2023
  blaztools Author

  Hi!
  
  Thank you for your continued patience. We're finalizing a feature-rich V2.5, ensuring it's secure, stable, and bug-free for your seamless experience. We're committed to excellence and won't compromise on quality, which does take time. The nominal $5 cost for the new Image Cropper addon is to support development without burdening you. We're nearly there – updating final documentation before the release. Your understanding and trust mean everything to us.
  
  Thank you
• 
  11 months ago
  blaztools Author

  v2.5 is ready and available for download.
• 
  11 months ago
  poudelom Purchased

  Thanks.. Great !!! Waiting for cropping tool. Any plans to implement resizing feature?

• 
  Oct 28, 2023
  subhajitlahiri

  If I buy the script, do I get the image cropper ADDON free? and when will you update the script?
• View 1 more reply
• 
  Oct 28, 2023
  blaztools Author

  Hello!
  
  While the Image Cropper Addon is a separate enhancement, all other features are set to be included in the forthcoming v2.5 update, which will be compatible with addon installations. We'd like to inform you that there might be a slight price adjustment with the new update. However, if you purchase now, you can secure it at the present price, and all future updates will be available to you at no additional cost.
  
  Thank You.
• 
  Oct 28, 2023
  subhajitlahiri

  So can you please tell me when you will update the script?
• 
  Oct 29, 2023
  blaztools Author

  Hi!
  
  I will release the latest v2.5 version by this Sunday.
• 
  11 months ago
  blaztools Author

  v2.5 is ready and available for download.

• 
  Oct 18, 2023
  poudelom Purchased

  Hi team
  
  Eagerly waiting for release of V2.5 . In demo, there is V2.5 , but the file i got after purchase is v1.0 . There are huge differences in features.
  
  Any tentative dates for the release of V2.5 please?
  
  Regards
• 
  Oct 19, 2023
  blaztools Author

  Hello,
  
  Thank you for reaching out. I sincerely apologize for the oversight. Due to unforeseen circumstances, there has been a delay in updating you. However, I'm pleased to inform you that V2.5 will be ready for release by the end of this week.
  
  Thank you for your patience and understanding.
  
  Best regards.
• 
  11 months ago
  blaztools Author

  v2.5 is ready and available for download.

• 
  Oct 6, 2023
  knoffs Purchased

  hi, do you have any updates when the new version will be released?
• 
  Oct 19, 2023
  blaztools Author

  Hello,
  
  My apologies for the late response. We've been busy refining the new version. It's in its final testing phase and will be released soon. Your patience and support mean a lot to us, and I assure you it'll be worth the wait.
  
  Thanks for being with us!
  
  Warm regards.
• 
  11 months ago
  blaztools Author

  v2.5 is ready and available for download.

• 
  Sep 26, 2023
  subhajitlahiri

  Hey bro, will it work on my hostinger shared hosting if I buy your script?
  And will I get all the image formats you mention unlocked?
• 
  Sep 26, 2023
  blaztools Author

  Hi!
  
  Thank you for contacting us. Yes the script works on any hosting platform and these are supported extensions JPG, PNG, JPEG, GIF, WEBP, JFIF. Due to any reason if any library is not installed on your server, you can always contact your hosting provider for this.
  
  However if you need any help, feel free to contact us anytime.
  
  Thank You.