45 Support questions or comments

• 
  3 weeks ago
  KrazyJ Purchased

  Guys update ?
• 
  3 weeks ago
  DannsScripts Author

  Hello @KrazyJ
  There was actually an update on Feb 3, You can find version details on the product page.
  Regards!
• 
  3 weeks ago
  KrazyJ Purchased

  It says "queued" was that published ? Also can you please add more features.
  Thanks
• 
  3 weeks ago
  DannsScripts Author

  The update has already been released, and the status is now "current."
  
  What additional features would you like to see added?

• 
  1 month ago
  ketnoi24 Purchased

  I really negatively evaluate how to update this instruction, because it is very complicated.
  Each update is losing all files in the database such as logos, and related images
• 
  1 month ago
  DannsScripts Author

  Hello @kentoi24,
  
  The upgrade instructions are designed to ensure that no data, including image files and databases, is lost. It's important to follow them carefully during the update; otherwise, the upgrade may not be successful.
  
  We're also working on a simpler upgrade process.
  
  Thanks.

• 
  1 month ago
  muhammadiwa Purchased

  make each update in module form. so that when there is a new update, I just have to install the updated module. If this is the case, every time there is a new update, I have to reinstall it and reset the server. takes too much time. Make each updated version into a module so just upload the latest version in the module menu to make it simpler and more practical
• 
  1 month ago
  DannsScripts Author

  Thanks for your suggestion, we'll have that in mind for the next updates.

• 
  1 month ago
  eduardofiorini

  Congratulations! I really liked it, I will buy it soon.
  
  Some suggestions:
  
  - Webhook to trigger Captured data.
  - ApiRest to fetch Captured data.
  - Integration with Instagram Direct.
  - Integration with Mercado Pago (Largest Gateway in Latin America).
  
  Some questions before purchasing:
  
  - What is the difference between a model and a assistant?
  On the platform, both can be trained and added to a Widget.
  - How do Datasets work and where are they implemented or consumed?
  - Do you have documentation or video on using the tool and all modules?
  - How does AI direct service to a human agent on the platform?
  - How are captures made and triggered and how do "handed off messages" work?
  - Would Feedback Collection be possible as a KPI at the end of the service?
• 
  1 month ago
  DannsScripts Author

  Hello @eduardofiorini,
  
  Thank you for your suggestions—we’ll definitely take them into consideration.
  
  Regarding your questions:
  
  1. Difference between Models and Assistants: AI models are simpler and provide faster responses, but they do not have memory. On the other hand, assistants can engage in more human-like conversations since they have access to memory and conversation history, allowing them to deliver more accurate responses.
  
  2. Documentation: You can find a detailed guide here: https://aidex-docs.adnane.tech/
  
  3. Human Agent Handoff: Whenever a user requests to speak with a human agent, the AI sends a notification email. The agent can then follow the provided link to join and take over the conversation.
  
  4. Function Triggers in Conversations: The AI can trigger specific functions when needed. For example, if a user expresses interest in a feature that is not yet available, the AI captures this as a suggestion. Similarly, it can collect user feedback, handle newsletter subscriptions, and process other relevant data.
  
  5. Feedback Collection Feature: Could you please clarify your suggestion regarding feedback collection? We’d love to understand it better.

• 
  1 month ago
  eduardofiorini

  Hello Does AiDex use Retrieval-Augmented Generation (RAG) to store information about my business and be able to help AI perform specific tasks and topics for my company?
• 
  1 month ago
  DannsScripts Author

  Hello @eduardofiorini
  Yes, it does. AiDex uses OpenAI technologies to deliver high quality answers about the taught subject.

• 
  1 month ago
  cedric2024

  1) and what are the new features of the update?
  2) why depend on open ai we can use other models like deepssek right?
  3) can it integrate with CRMs?
• 
  1 month ago
  DannsScripts Author

  Hello @Cedric,
  
  1. You can check out our changelog under the features section on the product page: https://www.codester.com/items/49709/aidex-ai-powered-customer-support-chatbots.
  
  2. We're planning to adopt a multi-provider approach in future updates. However, for now, we rely solely on OpenAI, as it is the leading AI provider.
  
  3. No, integration with CRMs is not supported.

• 
  1 month ago
  ketnoi24 Purchased

  I also don't know when there is the latest update to download, because it is not notified
• 
  1 month ago
  DannsScripts Author

  Hello @Ketnoi24,
  
  The update is currently in Codester's team review queue and is expected to be released by tomorrow. You can check the "Last update" section on the product's information card to see when a new update is available.
• 
  1 month ago
  ketnoi24 Purchased

  Okay

• 
  1 month ago
  ketnoi24 Purchased

  Please add to the latest updates of these important models.
  - OpenAI o3-mini
  - OpenAI o1
  
• View 1 more reply
• 
  1 month ago
  DannsScripts Author

  Already added to our updates backlog for this version.
• 
  1 month ago
  ketnoi24 Purchased

  Great!
• 
  1 month ago
  ketnoi24 Purchased

  I did not see these models in the update. Are you confused?
  - OpenAI o3-mini
  - OpenAI o1
• 
  1 month ago
  DannsScripts Author

  Hello @ketnoi24,
  
  The newly added models include chatgpt-4o-latest, gpt-4-0613, and gpt-4. The O-series models, such as OpenAI o3-mini and OpenAI o1, are optimized for complex reasoning using reinforcement learning, generating a long internal chain of thought before responding. This makes them less suitable for real-time interactions like chatting and customer support. We did evaluate them based on your recommendation, but unfortunately, they didn't meet our expectations.

• 
  1 month ago
  aressera

  for saas version
  
  does users bring their own open ai key or admin should bring it ?
• 
  1 month ago
  DannsScripts Author

  Hello @aressera
  Users have the choice to either use their OpenAI API Key or the platform's owner's API key.

• 
  2 months ago
  cutez7boyz

  I wanna buy but it's been 3 months without update. When you will update the script again?
• 
  2 months ago
  DannsScripts Author

  Hi @cutez7boyz,
  An update is scheduled for release on February 1st. Stay tuned!
• 
  1 month ago
  cutez7boyz

  today is february 1st, do you plan to update today?
• 
  1 month ago
  DannsScripts Author

  Hello @cutez7boyz,
  
  The update is currently in Codester's team review queue and is expected to be released by tomorrow. You can check the "Last update" section on the product's information card to see when a new update is available.