31 Support questions or comments

• 
  4 days ago
  KrazyJ Purchased

  Can you please fix a UX behavior where these pre-defined questions show again in a nice way after the AI has replied.
  As right now they just disappear after one question has been selected.
  
  https://www.dropbox.com/scl/fi/f6yvqtdle5com0gbmnzu8/30724.png?rlkey=xe1q2fq2qallvrde3p9401fua&dl=0
  I have seen other similar saas companies who have better UX flow for the chatbot window. If you don't mind i will share the links here after you get back to me on the same.
  
  Thanks
• 
  4 days ago
  DannsScripts Author

  Hello @Krazy
  It would be great if we had them shared with us via direct messaging or email>
  
  Thanks.

• 
  2 weeks ago
  ketnoi24 Purchased

  Please add the Widget Duplicate feature, this is essential because we will save a lot of time for creating new widgets.
  Thanks
• 
  4 days ago
  DannsScripts Author

  Hello @ketnoi24
  It seems we missed your comment earlier. Thank you for the helpful suggestion—we’ll make sure to keep it in mind!

• 
  2 weeks ago
  6nader6

  Does it support rtl?
• 
  2 weeks ago
  DannsScripts Author

  Hello @6nader6
  unfortunately no.

• 
  2 weeks ago
  ketnoi24 Purchased

  This is the most worth buying command:
  Please update the image chat feature.
  - Users can send pictures to Aidex analysis.
  - Aidex can send photos to users.
  Thanks
• 
  2 weeks ago
  DannsScripts Author

  Hello @ketnoi24
  Thanks for your kind suggestion,
  we'll have that included in our future updates.
  

• 
  2 weeks ago
  patydan

  Can i train the large data and setup to depend on that large data only? i want to buy asap
• 
  2 weeks ago
  DannsScripts Author

  Hello @patydan,
  
  Yes, you can upload files up to 512MB each.
  For more details, visit: https://help.openai.com/en/articles/8983719-what-are-the-file-upload-size-restrictions
  
  Best regards.

• 
  3 weeks ago
  CodeBuilder

  "AiDex - AI-Powered Customer Support Chatbots offers efficient and smart solutions for seamless customer interactions."

• 
  1 month ago
  dreamermrr

  does it have possibility to interact and talk live with users in chatbot instead of relying only on AI ?
• 
  1 month ago
  DannsScripts Author

  Hello @dreamermrr,
  Currently, the chat is managed exclusively by AI. We are considering adding live agent interaction in the future, but we can't make any guarantees at this time.
• 
  1 month ago
  arpit85 Purchased

  On the details page it's mentioned Human Handoff what does it mean? I don't see any option available for user to switch to talk to a Human instead of AI within the chat.
  
• 
  1 month ago
  DannsScripts Author

  Hello @arpit85,
  Human handoff refers to the process where the AI chatbot captures a message and notifies the admin. When a user requests to transfer their conversation to a human agent, the chatbot sends an email notification to the admin, including the user’s name, email address, and the message they want to hand off. The message is also saved and displayed in the "Handed Off Messages" table on the dashboard.

• 
  1 month ago
  Angel44 Purchased

  hey, im stuck at installer database.
  
  I already created my database, with full permissions, and when i paste the data, it modify my .env file, but in the installer, it still refreshing the database page.
  
• 
  1 month ago
  DannsScripts Author

  Hello @Angel44
  Try with a DB password That does not contain any special characters (ex : #@$).
  If the issue persists message us.
  Regards.
• 
  1 month ago
  Angel44 Purchased

  Sent, because, tried with another password and same error.
  
  My hosting provide db_users like this, maybe it can be the error? Localhost i installed good
• 
  1 month ago
  DannsScripts Author

  We've contacted you.
  Check inbox.

• 
  1 month ago
  Klasen

  presale question: does it have the option to trigger itself when visitor open the webpage? like tawk.to for example..
  thanks!
• 
  1 month ago
  DannsScripts Author

  Hello @klasen,
  Yes, AiDex offers an option within the widget configuration where you can determine the default state of the chatbot—whether it's opened or closed. When set to 'closed', the widget will initially display as a small icon or bullet. If you choose 'opened', the widget will appear as a conversational window right away, just like in Tawk.to.
  
  Feel free to reach out if you needed any assistance!
• 
  1 month ago
  Klasen

  thank you. Are you available for custom work? for example on mobile devices, chat window trigger itself in full screen right open the webpage and add extra options like chat with operator, call us, whatsapp us, continue to website etc. So visitor can choose what he want to do.
• 
  1 month ago
  DannsScripts Author

  Hello @Klasen,
  Unfortunately, no.
  The bright side is that AiDex is designed for scalability with a clean architecture and flexible open-source code. You won’t have any trouble finding a Laravel developer to implement any changes you need.
  Regards.
  

• 
  1 month ago
  ketnoi24 Purchased

  Proposing new features:
  Not all business people have their own websites to dip Aide. Therefore, add customized domain features to anyone who can use their own domain name to point to their widgets links created at AIDEX.
  At this point they only need their own domain name and run Aidex on their domain name brand.
  They only need to send their domain name link to their potential customers so that the potential customers talk to Aidex have been trained by that brand.
  This will expand the audience for Aidex Saas business people.
  Thanks