42 Support questions or comments

• 
  1 week ago
  eduardofiorini

  Congratulations! I really liked it, I will buy it soon.
  
  Some suggestions:
  
  - Webhook to trigger Captured data.
  - ApiRest to fetch Captured data.
  - Integration with Instagram Direct.
  - Integration with Mercado Pago (Largest Gateway in Latin America).
  
  Some questions before purchasing:
  
  - What is the difference between a model and a assistant?
  On the platform, both can be trained and added to a Widget.
  - How do Datasets work and where are they implemented or consumed?
  - Do you have documentation or video on using the tool and all modules?
  - How does AI direct service to a human agent on the platform?
  - How are captures made and triggered and how do "handed off messages" work?
  - Would Feedback Collection be possible as a KPI at the end of the service?
• 
  1 week ago
  DannsScripts Author

  Hello @eduardofiorini,
  
  Thank you for your suggestions—we’ll definitely take them into consideration.
  
  Regarding your questions:
  
  1. Difference between Models and Assistants: AI models are simpler and provide faster responses, but they do not have memory. On the other hand, assistants can engage in more human-like conversations since they have access to memory and conversation history, allowing them to deliver more accurate responses.
  
  2. Documentation: You can find a detailed guide here: https://aidex-docs.adnane.tech/
  
  3. Human Agent Handoff: Whenever a user requests to speak with a human agent, the AI sends a notification email. The agent can then follow the provided link to join and take over the conversation.
  
  4. Function Triggers in Conversations: The AI can trigger specific functions when needed. For example, if a user expresses interest in a feature that is not yet available, the AI captures this as a suggestion. Similarly, it can collect user feedback, handle newsletter subscriptions, and process other relevant data.
  
  5. Feedback Collection Feature: Could you please clarify your suggestion regarding feedback collection? We’d love to understand it better.

• 
  2 weeks ago
  eduardofiorini

  Hello Does AiDex use Retrieval-Augmented Generation (RAG) to store information about my business and be able to help AI perform specific tasks and topics for my company?
• 
  1 week ago
  DannsScripts Author

  Hello @eduardofiorini
  Yes, it does. AiDex uses OpenAI technologies to deliver high quality answers about the taught subject.

• 
  2 weeks ago
  cedric2024

  1) and what are the new features of the update?
  2) why depend on open ai we can use other models like deepssek right?
  3) can it integrate with CRMs?
• 
  2 weeks ago
  DannsScripts Author

  Hello @Cedric,
  
  1. You can check out our changelog under the features section on the product page: https://www.codester.com/items/49709/aidex-ai-powered-customer-support-chatbots.
  
  2. We're planning to adopt a multi-provider approach in future updates. However, for now, we rely solely on OpenAI, as it is the leading AI provider.
  
  3. No, integration with CRMs is not supported.

• 
  2 weeks ago
  ketnoi24 Purchased

  I also don't know when there is the latest update to download, because it is not notified
• 
  2 weeks ago
  DannsScripts Author

  Hello @Ketnoi24,
  
  The update is currently in Codester's team review queue and is expected to be released by tomorrow. You can check the "Last update" section on the product's information card to see when a new update is available.
• 
  2 weeks ago
  ketnoi24 Purchased

  Okay

• 
  2 weeks ago
  ketnoi24 Purchased

  Please add to the latest updates of these important models.
  - OpenAI o3-mini
  - OpenAI o1
  
• View 1 more reply
• 
  2 weeks ago
  DannsScripts Author

  Already added to our updates backlog for this version.
• 
  2 weeks ago
  ketnoi24 Purchased

  Great!
• 
  2 weeks ago
  ketnoi24 Purchased

  I did not see these models in the update. Are you confused?
  - OpenAI o3-mini
  - OpenAI o1
• 
  2 weeks ago
  DannsScripts Author

  Hello @ketnoi24,
  
  The newly added models include chatgpt-4o-latest, gpt-4-0613, and gpt-4. The O-series models, such as OpenAI o3-mini and OpenAI o1, are optimized for complex reasoning using reinforcement learning, generating a long internal chain of thought before responding. This makes them less suitable for real-time interactions like chatting and customer support. We did evaluate them based on your recommendation, but unfortunately, they didn't meet our expectations.

• 
  3 weeks ago
  aressera

  for saas version
  
  does users bring their own open ai key or admin should bring it ?
• 
  3 weeks ago
  DannsScripts Author

  Hello @aressera
  Users have the choice to either use their OpenAI API Key or the platform's owner's API key.

• 
  3 weeks ago
  cutez7boyz

  I wanna buy but it's been 3 months without update. When you will update the script again?
• 
  3 weeks ago
  DannsScripts Author

  Hi @cutez7boyz,
  An update is scheduled for release on February 1st. Stay tuned!
• 
  2 weeks ago
  cutez7boyz

  today is february 1st, do you plan to update today?
• 
  2 weeks ago
  DannsScripts Author

  Hello @cutez7boyz,
  
  The update is currently in Codester's team review queue and is expected to be released by tomorrow. You can check the "Last update" section on the product's information card to see when a new update is available.

• 
  1 month ago
  KrazyJ Purchased

  Guys when can we expect updates ? Its been a while ?
  Thanks
• 
  1 month ago
  DannsScripts Author

  Hello @KrazyJ
  You can expect the updates to be released within the next two weeks.
• 
  1 month ago
  KrazyJ Purchased

  Sounds good, waiting for the same by that time i will work on the landing page for launch this for my clients

• 
  1 month ago
  ellysbrand Purchased

  I try to Install And I Get This After I Hit Finishup
  symlink(): File exists
• 
  1 month ago
  DannsScripts Author

  Hello @ellysbrand
  Check your inbox

• 
  1 month ago
  muhammadiwa Purchased

  why i get this after i input correct api key, i try regenerate new api key and still same problem
  Incorrect API key provided: ''. You can find your API key at https://platform.openai.com/account/api-keys.
  
• 
  1 month ago
  muhammadiwa Purchased

  please fix playground and step instalation for v2.3
• 
  1 month ago
  DannsScripts Author

  Check your inbox.