45 Support questions or comments

• 
  6 months ago
  muhammadiwa Purchased

  add message credit /month
  Add-ons like Extra message credits, Extra chatbots, Remove 'Powered By Aichatbot'
  Remove the AIChatbot branding from the widget
  API Access
  Team access
  Add limit chatbot
• 
  6 months ago
  DannsScripts Author

  Hello @muhammadiwa
  Thanks for the suggestions! We'll make sure these features are included in future updates.
• 
  6 months ago
  muhammadiwa Purchased

  can you add catalog feature to whatsapp module so i can add catalog from dashboard

• 
  6 months ago
  briangtemple

  Sorry, one last query:
  
  1. How can we validate the authenticity of collected emails or phone numbers? In Aidex, you have appointment booking and lead collection options, but what if a user submits a fake email or phone number? My suggestion is to send an OTP to emails, which I think will work. What do you think?
  
  2. I have an affiliate website with over 100 product review pages, and I want to crawl only 50 of them. Will I be able to do this? I can't see an option to select specific URLs to crawl.
  
  3. Please consider displaying images inside the chatbot. It would be very useful for our business.
• 
  6 months ago
  DannsScripts Author

  Hello @briangtemple,
  
  1. We understand that managing captured data can differ across businesses. That's why we'll be introducing a new feature that allows users to trigger an external webhook for each data capture, rather than just storing the information in the dashboard. This way, captured emails or phone numbers can be validated or processed accordingly - the same as appointements or newsletters.
  
  2. Currently, only the specific webpage you link will be crawled. If you'd like to work with a selection of 50 product review pages, you'll need to manually pull them and store the data in a file to use for training the bot.
  
  3. We will definitely implement image display within the chatbot soon.
  
  Have a great day!
  
  
• 
  6 months ago
  briangtemple

  Thank you so much

• 
  6 months ago
  briangtemple

  Looks interesting.
  
  1. Is the SaaS module included for free, or do I need to purchase it separately?
  
  2. In the SaaS module, can users set up their own API keys? Otherwise, it will be difficult to sustain.
  
  3. I see you have a WhatsApp module. Does it work with Cloud API or Twilio?
  
  4. Can I limit users from training large websites? For example, if users have websites with hundreds of pages, and they all start training, it could potentially overload the server.
  
  5. Is this script at least 95% bug-free?
  
  6. I noticed very few options to customize the chat widget. Do you have any plans to add CSS customization so we can apply our own designs?
  
  7. I have a Shopify store. I want to connect it and display all products, including images, descriptions, and a buy button inside the chat. Is this possible, or are there any plans to add this feature?
  
  8. Is a live chat option available?
  
  9. Are there any plans to add APIs or webbooks?
• View 1 more reply
• 
  6 months ago
  DannsScripts Author

  Hello @briangtemple
  Thank you for your interest! Here are answers to your questions:
  
  1. We've been focusing on preserving the regular version for personal use, So we've launched the SaaS module as a seperate installable item.
  
  2. At present, users will utilize the platform’s API key. -- We are aware of potential conflicts and asynchronous issues and are addressing them accordingly -- No worries.
  In the future, we plan to introduce a feature that will enable administrators to create plans with custom API keys. This will ensure that users on basic and free trial plans will not need to obtain their own API keys.
  
  3. Cloud API.
  
  4. You can set a maximum training file size to prevent users from uploading large data.
  
  5. We strive for high reliability and aim to resolve any reported bugs within less than 24 hours, as we consider our script a fully bug-free.
  
  6. You can simply override the default CSS by using custom CSS inside the embeding web document.
  
  7.Currently, only textual elements are supported, such as headings, paragraphs, blockquotes, lists, and links. Your CTAs can be clickable links accompanied by a short description. Additionally, you can instruct the assistant to provide a link to an image, which users can open.
  
  8. At the current moment, This feature is not available.
  
  9. We currently offer a few API endpoints for interacting with the widget, such as retrieving messages, responses, or queries. These endpoints can be used to create custom widget applications. For more complex use cases, we plan to provide comprehensive REST API functionality in the future.
  
  Feel free to reach out if you have any more questions or need further details!
• 
  6 months ago
  briangtemple

  Thank you,
  
  Couldn't understand this?
  n the future, we plan to introduce a feature that will enable administrators to create plans with custom API keys.
• 
  6 months ago
  DannsScripts Author

  What we mean is that admins will have an option called "Allow Custom API" when creating a subscription plan. This allows for flexibility, so not all users will rely on the organization’s API key. For instance, users on free trial plans will use the organization's API key with the set limitations, while more advanced and higher-priced plans will have the option to use their own API keys.
• 
  6 months ago
  briangtemple

  Oh got it, thanks for the clarification.

• 
  6 months ago
  xaibi

  This is nice plugin but i have few questions.
  
  1- I want that it will talk with user in any language, means user can talk in urdu so this will talk also in urdu.
  
  2- bot answer then user but get data from my site e.g. user: i need job in lahore and i am 10th class pass. bot: (so here bot will find that jobs to match the content and get links and title from site and provide them or how to train for this?)
  
  3- no external links bot will provide.
  
  4- i dont want a button, i want to create a page and show a full chat box there.
  
  5- do i need any api for that or is there free for life?
  
  is this things possible?
• 
  6 months ago
  DannsScripts Author

  Hello @xaibi,
  Thank you for your interest! I’d be happy to address your questions:
  
  1. The platform supports communication in any language, including Urdu.
  2. To train the bot for specific responses like job searches, you can upload various file formats (.txt, .pdf, .docx, and more) to provide the necessary information.
  3. Could you please clarify your requirement about not providing external links?
  4. There is an option to display the chatbot in full-screen mode, which should fit your use case perfectly, you can also override the default styles by custom CSS.
  5. The only thing you’ll need is an OpenAI API key to get started.
  
  Let me know if you have any further questions!
• 
  6 months ago
  xaibi

  1- ok
  
  2- so i have no idea about .txt or etc that what i have to write, i have wordpress site and i want my bot get trained what we post and what we write.
  
  3- means bot never provide other website link, only specific url
  
  4- ok
  
  5- thats means we have to pay and i think it will be costly isn't?
• 
  6 months ago
  DannsScripts Author

  2. For training the bot you'd need to upload any file that's supported for training, or directly through a web URL.
  
  3. The bot can be easily instructed to not provide any information than what's trained for, including URLs.
  
  5. Not really, OpenAI API is very cost-effective, for instance: our chatbot engaged in more than 250 conversations providing more than 1500+ message for less than a 1$

• 
  6 months ago
  KrazyJ Purchased

  HI Team,
  
  I'm interested in this with all modules saas and widget etc. But i wanna understand do you provide customization? If then i'll be interested in discussing this. Please let me know where can i reach you e.g. Email, Whatsapp or something.
  
  Thanks
• 
  6 months ago
  DannsScripts Author

  Hello @KrazJ
  We appreciate your interest.
  You can contact us via direct messaging here, or via: [email protected]

• 
  6 months ago
  usmanahmed1122

  hey dose I need to buy AiDex separately. to use SAAS module or it comes free with SAAS module?
• 
  6 months ago
  DannsScripts Author

  Hello @usmanahmed1122
  We've been focusing on preserving the regular version for personal use, So we've launched the SaaS module as a seperate installable item. meaning that a fresh installation does not include any third-party modules including the SaaS module. These modules are available separately, each as an individual installable item.

• 
  6 months ago
  govindkamalfan

  Are there any plans to add a voice feature? How can we increase the chat bubble size? Will there be an option for Flowbuilder? Additionally, you have a feature for collecting leads and appointments, but without integrating Google Calendar, it may not be very useful. Not everyone will check the dashboard for appointments for events, and integrating Google Calendar is a basic requirement.
• View 6 more replies
• 
  6 months ago
  govindkamalfan

  Does it support PHP 8.3? I have a suggestion based on another chatbot service I'm using. They have a cool feature: when a user clicks on any suggested question, the chatbot provides an answer. However, if the user wants to see the suggested questions again, they have to clear the chat. In contrast, the other chatbot displays suggested questions after every answer, which is a nice feature. Also, do you have a ETA for the WhatsApp integration?
• 
  6 months ago
  DannsScripts Author

  Hello @govindkamalfan
  We appreciate your interest in our product. I'll address your inquiries bellow:
  
  1. Since handling captured leads and appointments can vary from a business to another, we're displaying them as a downloadable list within the dashboard. we're also planning to allow users to add a fireable external webhooks on each capture (leads, appointments, feedback, suggestions, newsletter subscriptions). So each time a new lead is captured or a new appointment is booked an external webhook is fired, This can help each business manage them on his own.
  2. Yes, You can customize the widget width, Height, Indentions & Position in the webpage.
  3. Yes, It does support PHP 8.3 as it comes with the latest version of Laravel framework.
  4. The WhatsApp module is planned to be released in the next two weeks.
  
  5. At the current moment, we don't plan to add voice feature, but if you think it's helpful and can help in serving business's use cases we can discuss it and may include it.
  
  We're always open to suggestions and feedback, Our feature backlog is fully built by our clients.
  
  Regards.
• 
  6 months ago
  govindkamalfan

  Thank you, I am waiting for a couple of features, including WhatsApp integration.
  
  Just a clarification on this:
  2. Yes, you can customize the widget's width, height, indentations, and position on the webpage.
  No, actually I mean the size of the chat bubble: https://postimg.cc/2VKR5bwV
• 
  6 months ago
  DannsScripts Author

  Unfortunately, this is not available at the current moment. We may include it in our future feature backlog.
  Regards.
• 
  6 months ago
  govindkamalfan

  Thank you sir. All the best.
• 
  6 months ago
  DannsScripts Author

  You're always welcome!
• 
  6 months ago
  govindkamalfan

  Hi Sir, one last question I forgot to ask:
  
  Can we display images as a slideshow? This would be useful for e-commerce store owners, as they could showcase product titles, images, descriptions, and prices in a slideshow, which would be a great addition. Also, is it possible to retrieve data from Google Sheets, or is there any ETA on this feature?
• 
  6 months ago
  DannsScripts Author

  Hello @govindkamalfan,
  
  Currently, the messages are limited to displaying HTML with only textual content, so images or videos cannot be included at this time. However, you can train the AI to showcase a list of products with their titles and prices.
  
  As for Google Sheets, if you're referring to training, you can easily export your Google Sheets data as an .xlsx file and import it as a training file.
• 
  6 months ago
  DannsScripts Author

  Hello @govindkamalfan
  The WhatsApp module is now released, integrable and available at: https://www.codester.com/items/51196/whatsapp-module-for-aidex?ref=DannsScripts

• 
  6 months ago
  rameshphotography

  Hello, I am interested in your product but have several queries, as I have had two bad experiences with a Codester author in the past. I would appreciate it if you could clarify the following:
  
  1. Will you provide proper support after purchasing both the script and the SaaS module? By "proper," I mean help during installation if anything goes wrong. Will there be any additional costs involved?
  
  2. Could you add Paddle as a payment option? Stripe is not supported in our country, and I don't use PayPal.
  
  3. In your demo, I see both "Leads" and "Appointment" options. What’s the difference between the two? They seem to serve the same purpose. If possible, could you provide a demo or screenshots to clarify?
  
  4. Do you plan to add a WhatsApp module? It’s a much-needed feature and could definitely boost your sales.
  
  5. Do you have an option to limit characters per chatbot, like in Chatbase (e.g., 11,000,000 characters per chatbot)? Also, can we limit the number of scraped URLs?
  
  6. Will the bot retrain itself if content on a website is updated?
  
  7. Can you add the latest GPT-4o (2024-08-06 model), which supports structured outputs and is 50% cheaper than the current GPT-4o model?
  
  8. Do you have plans to add an API?
  
  9. I couldn’t find a custom domain option. Is this feature available?
  
  10. Can I include a lifetime deal in the pricing plan?
  
  11. How can I prevent users from excessively using up OpenAI tokens?
  
  12. Are there any plans to add a live chat feature?
  
  13. Which SaaS admin template are you using for your script? It looks nice.
  
  14. For the SaaS, do I need to provide the OpenAI key, or will users add their own? How does it work? Also, do you have any plans to add other APIs like Gemini or Claude?
• View 2 more replies
• 
  6 months ago
  DannsScripts Author

  Hello @rameshphotography,
  
  Thank you for your interest in our product. I’ll address your questions below:
  
  1. Absolutely. You can refer to the reviews and feedback from our previous clients for assurance regarding our support.
  
  2. Paddle integration is included in our upcoming update, which will be released within the next 2-3 days.
  
  3. Leads refer to potential customers captured by the chatbot, usually with details like email or phone number. These indicate genuine interest in your product or service. Appointments, on the other hand, are scheduled meetings or bookings captured by the chatbot, ideal for platforms offering services like booking appointments. For example, if AiDex’s widget is deployed on a booking site, the chatbot will handle appointment scheduling requests.
  
  4. A WhatsApp module is already in our development pipeline, and it will be added soon.
  
  5. Unfortunately, this feature is not available at the moment, but due to popular demand, we plan to implement it in the future.
  
  6. The bot does not automatically retrain itself. You would need to update the assistant's training data to reflect new website content.
  
  7. Yes, we’ll be adding the latest GPT-4o (2024-08-06 model).
  
  8. A REST API is planned for the long term, though not immediately.
  
  9. Could you clarify what you're looking for in terms of a custom domain option?
  
  10. A lifetime deal option will be included in future updates.
  
  11. You can control OpenAI token usage by configuring the maximum completion tokens, prompt tokens, and temperature settings.
  
  12. A live chat feature will be available in an upcoming update.
  
  13. We use a custom-built admin template designed by our team.
  
  14. In the SaaS version, users will use your organization’s OpenAI key, similar to the regular version. We are also considering adding an option for admins to create plans with custom OpenAI keys for individual users. This way, free trials and basic plans wouldn’t require users to have their own API key.
  
  15. At this time, we don’t have plans to support multiple AI engines.
  
  I hope this helps! Let me know if you need any further clarifications.
• 
  6 months ago
  rameshphotography

  Wow, quick reply! I didn't expect that. It shows how committed your team is to this product. Thank you for answering all my queries.
  
  9. Could you clarify what you're looking for in terms of a custom domain option?
  A: It means users can add their own domain for the chatbot widget and share the chatbot with others, for example, https://usersdomain.com/chatbot. This feature is available with many chatbot providers, which is why I asked.
  
  11. You can control OpenAI token usage by configuring the maximum completion tokens, prompt tokens, and temperature settings.
  A: No, actually I meant for users as a SaaS provider. If we add users, they may overuse OpenAI tokens. How can we prevent that?
• 
  6 months ago
  DannsScripts Author

  9. Currently, the option to add custom domains is not available, but it's something we may consider for future updates.
  
  11. To prevent overuse of OpenAI tokens, there are several mechanisms you can implement. You can limit the size of training files, as well as restrict the number of assistants and models each user can create & fine-tune.
  Additionally, we're planning to introduce a feature that allows you to set a maximum number of messages per plan. Once a user exceeds their message limit, their access will be temporarily restricted until they either renew or upgrade their plan.
• 
  6 months ago
  rameshphotography

  That's really nice, thank you!
• 
  6 months ago
  DannsScripts Author

  Hello @rameshphotography,
  
  Paddle is now officially included among our supported payment gateways.

• 
  6 months ago
  ketnoi24 Purchased

  Hi DannsScripts
  I am wondering, how can you control your visitors, which is the user of the chat box? I am worried that they will abuse the chat box and chat freely. For example, the chat box of the web owner only sets the goal of supporting customers to answer information about their products, but visitors still ask other questions such as, making poems, writing songs Do you love me? ... v ... v
  If the user is chat so freely, the consequence will be a lot of tokens
  Hope you understand what I mean explained above.
  Thanks
• 
  6 months ago
  DannsScripts Author

  Hello @ketnoi24,
  We’ve been mindful of these concerns since the inception of AiDex, which is why we’ve introduced several control features such as setting maximum prompt tokens, adjusting temperature, customizing system instructions, and more. And the proper use of these advanced AI integration options will help you manage how the widget engages, providing more control over this issue.
  
  Best regards.
• 
  6 months ago
  rameshphotography

  @ketnoi24 For this, you can easily handle it within the prompt by adding something like 'don't answer unrelated queries from users.' This way, no one can ask questions outside the trained content.
• 
  6 months ago
  ketnoi24 Purchased

  Thanks

• 
  7 months ago
  dreamermrr

  Please in case you lunched saas add paddle as it's the best payment gateway so far, so i can buy.
  thanks.
• 
  7 months ago
  DannsScripts Author

  Hello @dreamermrr
  Thank you for your suggestion, we'll take that in consideration.
  
• 
  7 months ago
  DannsScripts Author

  The SaaS Module is now released & available at:
  https://www.codester.com/items/50618/saas-module-for-aidex?ref=DannsScripts