74 Support questions or comments

• 
  1 month ago
  masterall Purchased

  When my client's subscription ends, they get a huge number of emails about the end of their subscription and they practically spam them! How can this be solved?
• 
  1 month ago
  premiumsales Author

  Hello, i suspected cronjobs was sending the emails but fortunately it is not. Are you able to know the email template being used to send the emails from Settings>Email templates and share with us?
• 
  1 month ago
  masterall Purchased

  "Unfortunately") I don't have them, but I'll write to my client.
• 
  1 month ago
  premiumsales Author

  

• 
  1 month ago
  Joe7 Purchased

  I also have one more question. If I add a website link to a chatbot does it learn the data from the site and use that data or does it access the site everytime and respond with data from the site. I ask because my concerns would be if a site updates do we have to remove and add the site again or does it always just go to the site when the inquiry occurs?
• 
  1 month ago
  premiumsales Author

  Currently when a website updates, you will need to remove the current and add it again manually but we will find a way it can be automated soon

• 
  1 month ago
  Joe7 Purchased

  Can we also get the open and close button fixed on embedded chatbots. If i use a value in both fields they both show up when the bot is closed. When the bot is open I only see the close button, but when closed they are both there. For example I name the open button 'AI' and the close button 'X' when it is closed i see 'AIX' and when it is open i see 'X' and I am on the most recent version. Also can we have icons in the embedded chatbot window when open, to the right or left of the title, there's a lot of empty space there.
• 
  1 month ago
  premiumsales Author

  For better experience you can use fontawesome icons. E.g for close you can use <i class="fa-solid fa-xmark"></i>
• 
  1 month ago
  premiumsales Author

  For better experience you can use fontawesome icons. E.g for close you can use <i class="fa-solid fa-times"></i>
• 
  1 month ago
  premiumsales Author

  Send a screenshot for "Also can we have icons in the embedded chatbot window when open, to the right or left of the title, there's a lot of empty space there."

• 
  1 month ago
  Joe7 Purchased

  Where can we see most recent updates? I did seein the comments new version this week possibly but I would like to know for future updates. I purchased this months ago and have no idea if recent changes have occured.
• 
  1 month ago
  premiumsales Author

  When update is done you have to check from the marketplace for the last updated date. But from v3.0 onwards, you can check under Settings>updates for in-app updates after license verification

• 
  1 month ago
  usmanahmed1122 Purchased

  Hey in current version chats can be seen by users on same wifi I think its network bind, can we do device instead of network? so users on same network can't see each other chats
• View 4 more replies
• 
  1 month ago
  premiumsales Author

  Hello, In the coming update, chats will be binded on device not ip addresses any more
• 
  1 month ago
  usmanahmed1122 Purchased

  when the next update is coming?
• 
  1 month ago
  premiumsales Author

  Any day this week. Latest by thursday if all goes well
• 
  1 month ago
  usmanahmed1122 Purchased

  is this added in yesterday's update?
• 
  1 month ago
  premiumsales Author

  Yes it is added
• 
  1 month ago
  usmanahmed1122 Purchased

  can you please respond to the email ASAP, thanks
• 
  1 month ago
  premiumsales Author

  Hello, let me get back to you tomorrow morning. The email response is rebounding. Thanks

• 
  1 month ago
  Disruptian Purchased

  why there is no chat history downloadable? its such a significant feature.
• 
  1 month ago
  premiumsales Author

  Hello,
  Thank you for the suggestion, it will be considered

• 
  2 months ago
  usmanahmed1122 Purchased

  after 11 September 2024 update home page looks broken can you please fix ASAP, I need to buy
• 
  2 months ago
  premiumsales Author

  Hello,
  It was a temporary issue caused by the server where the demo projects are hosted. It has now been resolved.

• 
  2 months ago
  borntechmedia Purchased

  Please add Razorpay Payment Gateway
• 
  2 months ago
  premiumsales Author

  Hello, It will be added in the coming updates

• 
  2 months ago
  Mhimu

  Can you add Razorpay Gateway
• 
  2 months ago
  premiumsales Author

  Hello, It will be added in the coming updates

• 
  2 months ago
  Mhimu

  Can you add Razorpay Gateway