14 Support questions or comments

• 
  2 weeks ago
  Anunciese

  Hello, how does the Overlay work?
  
  From where are the surveys delivered to the users?
• 
  2 weeks ago
  tbleens Author

  the overlay is used to generate shortcut links, so that when it is activated on a shortcut link, it will open this shortcut link with a popup configuring the overlay on this site.
• 
  2 weeks ago
  tbleens Author

  for surveys, when you create your survey, you will have a link that you will use to share on the different channels you have so that users answer the questions you have set up. and from the dashboard, you will be able to see the answers to the questions you have set up.

• 
  1 month ago
  HelloRam

  removed bugs and updated? Why not add biocards too?
• 
  2 weeks ago
  tbleens Author

  Hello, for the moment the bugs detected have been resolved.
• 
  2 weeks ago
  HelloRam

  Why not add biocards too?

• 
  3 months ago
  yimahos Purchased

  When i tried to install it is saying
  Oh server just snapped!
  An error occured due to server not being to able to handle your request.
• View 6 more replies
• 
  3 months ago
  tbleens Author

  Hello M.
  
  What error do you display when you install?
• 
  3 months ago
  yimahos Purchased

  After i uploaded and extracted the script.zip and try to load the URL, it wasnt working. i have configured. env file try to load same thing its says "Oh server just snapped!
  An error occured due to server not being to able to handle your reques"
• 
  3 months ago
  tbleens Author

  did you use the documentation to install this?
• 
  3 months ago
  yimahos Purchased

  yes
• 
  3 months ago
  tbleens Author

  Can you provide me with access to your hosting space and I'll check to see what's going on.
• 
  3 months ago
  yimahos Purchased

  i think .sql file is missing to import the database
• 
  3 months ago
  tbleens Author

  No, I create the data and tables during installation. Installation is the first step before you get the actual page you see in the demo.
• 
  1 month ago
  HelloRam

  Probably the script is corrupt with missing files. A buyer can not install this script without allowing the author to access the hosting details? Is it not fishy?
• 
  1 month ago
  tbleens Author

  Hello M.
  
  before talking, you need to know how a laravel project works, you don't need a sql file to install the project and you need to take into account that I don't need access to the hosting to install the application.

• 
  4 months ago
  gyurci

  Hi,
  may I ask, which Laravel version did you use for this project? PHP 8 is not supperted? Are there any database in your project?
  
  Thanks in advance!
• 
  4 months ago
  tbleens Author

  Hello,
  
  We use version 10 of laravel and we use php 8.2 and yes we use a mysql database, but you can configure to use another database like postgresql or others.

• 
  4 months ago
  DhandsomeB Purchased

  How do I get the script to load from the root directory? (For example "domainname.com" ) For some reason, it is loading from "/public" -- so when I enter my main URL, all I see are the files and folders of the script. I have to click on the visible "public" folder in order to view the website. So right now as is, I have to load "domain.com/public"
  
  Because of that, any biolinks created also load from the /public directory -- "domain.com/public/biolinkname"
  
  How do I get it to load to "domain.com/biolinkname" instead?
• View 7 more replies
• 
  4 months ago
  DhandsomeB Purchased

  Also, are there file permissions that need to be set elsewhere. The documentation did not cover many things. I tried to customize the appearance settings (logo, favicon, etc) but they don't get updated as expected. Also, when I try to change the Registration settings on admin side to "Disable" registration, the settings do not hold.
  
  Is there a config area somewhere that I'm missing to set?
• 
  4 months ago
  tbleens Author

  Hi,
  
  for the domain name, I've explained how to do it in the documentation, it's point 6 ) Changing domain default directory
• 
  4 months ago
  tbleens Author

  I'll take a look at the user settings and get back to you.
• 
  4 months ago
  DhandsomeB Purchased

  Other observations:
  - On profile setting, adding to "Short Bio" text does not display on BioLink
  - Biolink setting for content block "Images" -- destination URL does not work. Image is displayed, but the image remains unclickable and does not redirect the visitor to the "Destination URL" that is designated in the settings
  
  There may be other bugs to the script, but I've only focused on the BioLinks and Admin settings at this time.
• 
  4 months ago
  tbleens Author

  I have updated the application, you can download the updated version.
• 
  4 months ago
  DhandsomeB Purchased

  Will I lose the existing data? The documentation does not include instructions or precautions to take for updates. Do I just upload and overwrite all existing files on the previous installation, or do I need to make database changes too?
• 
  4 months ago
  tbleens Author

  To avoid losing data, you can save only the public folder and the .env file and replace the other files and folders.
• 
  4 months ago
  DhandsomeB Purchased

  Thank you!!!
• 
  1 month ago
  HelloRam

  did it work properly?
• 
  1 month ago
  DhandsomeB Purchased

  Yes, has a few bugs, but yes I'm using it

• 
  6 months ago
  Tacio

  Some questions:
  
  Why doesn't the BIO link work? Generates 500 SERVER ERROR.
  
  Where can I get the link or script for the created overlay?
  
  Why doesn't the redirect URL work in the create surveys option?
• View 5 more replies
• 
  6 months ago
  tbleens Author

  I solved this problem on the host, you can try again.
• 
  6 months ago
  Tacio

  I added a domain there on the panel, I want to remove the domain, but it is generating this error. "404 NOT FOUND"
  https://biosurv.spresshair.com/domain/remove
• 
  6 months ago
  tbleens Author

  I solved the bug
• 
  6 months ago
  Tacio

  Hello!
  How to work with the Overlay option? After creating the Overlay banner, how is it added to the website?
  
  The same question for the Surveys feature, after creating the survey, how is it added to the website?
• 
  6 months ago
  tbleens Author

  To work with the overlay option, it's useful and used when you create a shortening link and you have to choose a link that accepts this possibility of putting an iframe on your site and you'll choose your overlay that you've created.
  
  For a survey you've created on your site, you'll be able to receive this link, which you'll share with your close circle or community, and when someone clicks on the link, they'll be able to fill in the questionnaire and you'll be able to see all the responses in your dashboard.
• 
  6 months ago
  Tacio

  If I want to add a custom domain, is it possible for me to assign BioPages to a specific domain?
• 
  5 months ago
  tbleens Author

  Hello,
  
  For the moment, domain is not available for bio pages but only for shortened links.
• 
  5 months ago
  tbleens Author

  Hello,
  
  For the moment, domain is not available for bio pages but only for shortened links.

• 
  Nov 16, 2023
  haneefp Purchased

  hello
  purchased script.
  need assistance for installation some other issues.
• View 4 more replies
• 
  Nov 16, 2023
  tbleens Author

  What problems do you have with installing the application?
• 
  Nov 16, 2023
  haneefp Purchased

  I don't know to install.can you install it for me
• 
  Nov 16, 2023
  tbleens Author

  There's a documentation that comes with the script that shows you how to do it yourself.
• 
  Nov 17, 2023
  tbleens Author

  If you have a problem with the installation, I can intervene, and if so, you can send me a message and we'll work out a solution together.
• 
  Nov 17, 2023
  haneefp Purchased

  Most of the script owners provide free installation now days.will you install it for me free.
• 
  Nov 17, 2023
  tbleens Author

  Please send me a message with your hosting's cpanel login information and I'll see what I can do for you.
• 
  Nov 18, 2023
  haneefp Purchased

  Cpanel details sent.
  Pls install

• 
  Sep 28, 2023
  hbaggi

  você é brasileiro?
• 
  Sep 30, 2023
  tbleens Author

  no

• 
  Sep 28, 2023
  hbaggi

  Does the script use any PHP framework?
• 
  Sep 28, 2023
  tbleens Author

  Yes it uses a PHP Framework, the Framework is Laravel

• 
  Sep 10, 2023
  DarraghIRE

  How do I change plan prices?
• 
  Sep 10, 2023
  tbleens Author

  I have sent message, check docs