16 Support questions or comments

• 
  May 11, 2023
  HelloRam Purchased

  Have kept my words. Waiting for the updates and saas. Best wishes!
• 
  May 11, 2023
  codehunger Author

  Thanks a lot, sir, we will launch our saas version soon.
• 
  May 12, 2023
  HelloRam Purchased

  There are certain good suggestions from #MBwaVINq0b2wert which I also second. Create a stable one without vulnerabilities. Best wishes for the sale! I also appreciate the earnestness in your support, update and sale. Keep it up!

• 
  May 10, 2023
  NeelWonder Purchased

  1)
  Does the tickets get created by an incoming email?
  2)
  Do you have canned templates to answer support tickets?
  3)
  If one has multi-tenancy with Saas, can one have shared user database and support tickets for different sites stored in different databases?
• 
  May 10, 2023
  codehunger Author

  The first two features already exist in our application, Once we will add the saas part it has all those advance saas feature.
• 
  Jun 4, 2023
  CatalystLabs

  Looking forward to your SaaS version
  

• 
  May 10, 2023
  NeelWonder Purchased

  Ack, the function of Saas is missing!
  
  I read the comments and got mislead that this Sass function is already implemented. I think it is not. I strongly suggest to withhold your flash sale and delay for a few days until you are ready with Saas functionality. After this is done, and if you offer under a flash sale, there will be too many interested to buy it.
  
  When implementing Saas, please integrate domains and subdomains feature too.
• View 6 more replies
• 
  May 10, 2023
  codehunger Author

  For sure sir, we are working on the SAAS feature and will update you in a week.
• 
  May 10, 2023
  Achuth

  "When implementing Saas, please integrate domains and subdomains feature too"
  Would this be possible on shared hosting? Wont it require VPS with root access to work automatic subdomain creation? (Sorry to ask. Its only a doubt from a beginner)
• 
  May 10, 2023
  NeelWonder Purchased

  Your question relates to configuration of a webserver, which can be done at the level of a shared hosting or VPS.
  However, Laravel has an inbuilt detection of URL since a few last versions.
  This has made it possible to have detection of subdomains based on one main domains. This is done within the scripts. Thereafter, one can have additional feature of domain mapped with a tenant. Here, one should offer detection of the main tenant, request to apply for a domain and then in php map it to the subdomain. By default, the subdomain is mapped in Laravel.
  
  As a result, the subdomain is saved in the table. Plus, when a client / tenant wants to have that subdomain mapped to the subdomain assigned or applied, he has to apply. So there is a second table for domains within the database "domains".
  
  If you see tenancy project on Github, you will follow above mentioned. That has MIT license.
• 
  May 10, 2023
  NeelWonder Purchased

  Forgot to mention:
  The Laravel magic happens only after the subdomains and domains are already configured. It is not the responsibility to have Laravel do anything on the server, i.e. from hosting panel or VPS. Once that URL (subdomain ( domain) is configured and the hits in browser comes in the directory, Laravel index.php becomes responsible to detect, whether it is a subdomain, domain or general domain (admin). From there, Laravel makes SQL queries to identify to which tenant it belongs to.
• 
  May 10, 2023
  Achuth

  Thank you! That's an answer even a beginner can understand. Nice of you. Wish you a very successful project
• 
  May 11, 2023
  codehunger Author

  Hey there we have reduced our price, as well as the project is updated to laravel 10, you can purchase it, if you are still interested in our product
• 
  May 15, 2023
  NeelWonder Purchased

  As promised, I have purchased your project and am eagerly looking forward to your Saas version update on Laravel 10.
  I see that you people are really talented, not just in name of your company!
  I am impressed...
• 
  May 16, 2023
  codehunger Author

  Thanks for buying our item, we will update our software by adding saas feature by next week.
• 
  Jul 20, 2023
  NeelWonder Purchased

  You did not update by next week. I am waiting since two months.
  Any plans to do this soon?

• 
  May 9, 2023
  NeelWonder Purchased

  I see that your project is built on Laravel 9, which I cannot use. Do you have plans within the near future to upgrade it on Laravel 10?
• 
  May 9, 2023
  codehunger Author

  Hello there, thanks for showing interest in our product,
  Purchase our product will update it to laravel latest version for free.
  
  Or will upload the laravel 10 version in a week to codestor.
• 
  May 9, 2023
  NeelWonder Purchased

  Thanks. Purchasing now will not help, as I have a project with Livewire on L10 ready. I need to wait. As this would be integrated in a couple of websites, I find the extended license price out of my budget. There is no money coming in. Hence, looking for a discount too.
• 
  May 10, 2023
  codehunger Author

  ok, just wait for today, we will update our project as well as we will run discount offer

• 
  May 5, 2023
  gkruger

  This looks very good. Please consider an option for admin to make design changes to front page, e.g. sections to include/exclude, shape of buttons and blocks, etc.
• View 1 more reply
• 
  May 6, 2023
  codehunger Author

  Those settings are already given inside the admin panel , check the documentation here
  https://code-hunger.gitbook.io/easy-ticket/administrator-login/configuration/front-page
• 
  May 7, 2023
  gkruger

  I saw those settings. I am talking about settings I would have to go and edit css files for, like shape/color of buttons and info boxes.
• 
  May 11, 2023
  codehunger Author

  Hey there we have reduced our price, as well as the project is updated to laravel 10, you can purchase it, if you are still interested in our product
• 
  May 12, 2023
  gkruger

  Just three questions before I buy:
  1. How are tickets assigned? Do they automatically go to an agent who is in a specific department (piping)? I see I can assign an agent when I create a ticket but I don't want to create a ticket form for every agent.
  
  2. Is it possible to create departments within departments (sub-categories) and then assign agents to the sub-departments, e.g. Sales department with two sub-departments: Dealers and Public?
  
  3. If a ticket comes in through email, can the agent reply through email or do they just get a notification?

• 
  Apr 21, 2023
  HelloRam Purchased

  Is this a saas model?
  each admin can control agents/staff under him?
  is there chat function or possibility of adding chat function?
  Will you provide installation support?
• 
  Apr 21, 2023
  codehunger Author

  Hello buddy, thanks for showing interest in our product.
  
  Well this one is not saas version, but admin can control agent/staff under him
  
  Yes, internal chat function is available.
  
  Will provide installation if you purchase extended version.
  
  We can add the SaaS version for you.
  
  Thanks.
• 
  Apr 22, 2023
  codehunger Author

  Yes ticket will be created without registration, just we have added an email validation there
  
  Please visit this url for application details and contact information
  
  https://code-hunger.gitbook.io/easy-ticket/
• 
  May 11, 2023
  codehunger Author

  Hey there we have reduced our price, as well as the project is updated to laravel 10, you can purchase it, if you are still interested in our product.