16 Support questions or comments

• 
  5 months ago
  akycow Purchased

  I don't see the new version sending the invoice to the customer by e-mail. Did you remove it?
• View 8 more replies
• 
  5 months ago
  delyn12 Author

  Good day to you, May i know from the demo or from your purchased one.
• 
  5 months ago
  akycow Purchased

  I was the second person to buy this script when it went online.
• 
  5 months ago
  delyn12 Author

  Yes, i know, Did you mean the script you bought cannot send an email?
• 
  5 months ago
  akycow Purchased

  Not what I bought but the demo online
• 
  5 months ago
  delyn12 Author

  Yes the currently new designed has not been uploaded for sale. Its still in progress. So no email function yet.
• 
  5 months ago
  akycow Purchased

  Great! Let me know as soon as possible. I want it with some customization
• 
  5 months ago
  delyn12 Author

  Alright no problem. Thank you for your support.
• 
  5 months ago
  akycow Purchased

  u are welcome
• 
  5 months ago
  delyn12 Author

  Good day to you, Kindly check the demo once you are free. Now it has email functionality with payment reminder email as well. As this will be advanced than previous version.
• 
  5 months ago
  akycow Purchased

  I think there's a problem with sending mail. It's not systematic. There's a bug
• 
  5 months ago
  delyn12 Author

  Thank you for the follow-up. Problem has been fixed. Caused due to typo error.

• 
  Nov 18, 2023
  stanidem Purchased

  Je n'ai pas payé un espace d'hébergement en ligne. Je voudrais l'installer en local sur mon WampServer.
• View 18 more replies
• 
  Nov 18, 2023
  delyn12 Author

  pourquoi vous ne voulez pas d'hébergement en ligne, je peux vous fournir un service d'hébergement bon marché si vous le souhaitez. au fait, si vous souhaitez l'installer sur xampp, copiez le dossier principal et extrayez-le dans vos htdocs, et importez le SQL dans votre phpmyadmin. tout devrait bien se passer
• 
  Nov 18, 2023
  stanidem Purchased

  Au fait, je n'arrive meme pas à trouver la base. Et je ne savais pas que l'application etait fait avec Laravel car je ne maitrise pas Laravel
  
• 
  Nov 18, 2023
  stanidem Purchased

  Je vous envoi par mail le dossier que j'ai recu
• 
  Nov 18, 2023
  delyn12 Author

  souhaitez-vous apporter des modifications au code ou simplement l'utiliser tel quel. Oui, l'application a été réalisée avec le framework Laravel. et une fois que vous avez téléchargé l'application depuis Codester. vous aurez le système de facture bigeweb qui est le fichier principal. puis la base de données et enfin le fichier texte qu'il faut lire ailleurs pour que vous compreniez comment charger le projet sur votre serveur
• 
  Nov 18, 2023
  delyn12 Author

  https://bigeweb.com/billing/index.php?rp=/knowledgebase/1/Get-Started--Bige-Express-Account%20Parcourez%20le%20lien%20ci-dessus,%20il%20vous%20guidera%20sur%20la%20fa%C3%A7on%20de%20d%C3%A9marrer%20le%20projet%20et%20de%20le%20t%C3%A9l%C3%A9charger%20sur%20votre%20serveur%20local%20ou%20en%20direct.
• 
  Nov 18, 2023
  delyn12 Author

  https://bigeweb.com/billing/index.php?rp=/knowledgebase/1/Get-Started--Bige-Express-Account%20Parcourez%20le%20lien%20ci-dessus,%20il%20vous%20guidera%20sur%20la%20fa%C3%A7on%20de%20d%C3%A9marrer%20le%20projet%20et%20de%20le%20t%C3%A9l%C3%A9charger%20sur%20votre%20serveur%20local%20ou%20en%20direct.
• 
  Nov 18, 2023
  delyn12 Author

  https://bigeweb.com/billing/index.php?rp=/knowledgebase/1/Get-Started--Bige-Express-Account
• 
  Nov 18, 2023
  delyn12 Author

  Parcourez le lien ci-dessus, il vous guidera sur la façon de démarrer le projet et de le télécharger sur votre serveur local ou en direct.
• 
  Nov 18, 2023
  stanidem Purchased

  L'utiliser et si besoin de modification le faire aussi...
• 
  Nov 18, 2023
  stanidem Purchased

  Je n'ai pas vu le fichier d'installation. Je ne sais pas si c'est le bon dossier que j'ai recu
• 
  Nov 18, 2023
  delyn12 Author

  vous pouvez nous envoyer un e-mail et nous vous répondrons pendant nos heures de travail ou dès qu'un membre de notre équipe sera disponible. notre email est [email protected] passe une bonne journée à venir
• 
  Nov 20, 2023
  stanidem Purchased

  Bonjour,
  Jusque là je n'ai pas eu de solution à mon problème. Alors, à quoi ca sert de payer l'application et de ne pas l'utiliser si les clients n'ont pas eu un retour satisfaisant de votre coté? Merci pour votre bonne compréhension
• 
  Nov 20, 2023
  delyn12 Author

  Bonjour à vous, vous devez d'abord comprendre que vous parlez en français et moi en anglais, j'ai essayé d'utiliser Google Translator pour vous guider et vous demande également de nous envoyer un e-mail, mais vous n'avez envoyé aucun e-mail. veuillez télécharger anydesk, ouvrez-le et envoyez-moi le code à l'intérieur, laissez-moi me connecter à votre ordinateur et l'installer pour vous, juste pour vous faire savoir que cela peut être fait en 2 heures maintenant.
• 
  Nov 21, 2023
  stanidem Purchased

  Je n'avais pas vu ce message et c'est ainsi dont j'etais impatient de faire cette demande. Hélas, je suis sur le point de télécharge anydesk afin de vous partager ma machine.
• 
  Nov 21, 2023
  stanidem Purchased

  Je n'avais pas vu ce message et c'est ainsi dont j'etais impatient de faire cette demande. Hélas, je suis sur le point de télécharge anydesk afin de vous partager ma machine.
• 
  Nov 21, 2023
  delyn12 Author

  Sure no problem. You can download it now and I will be glad to assist you.
• 
  Nov 21, 2023
  stanidem Purchased

  Merci bien
• 
  Nov 21, 2023
  stanidem Purchased

  Puis-je avoir votre adresse mail?
  
• 
  Nov 21, 2023
  delyn12 Author

  Our email is [email protected]
• 
  Nov 24, 2023
  stanidem Purchased

  Je viens de t'envoyer à nouveau mon compte car la version de teams viewer que j'utilise n'est pas payante
  
• 
  Nov 24, 2023
  delyn12 Author

  Il semble que votre connexion Internet soit mauvaise. laissez-moi vous envoyer la première étape de ce qu'il faut faire. Un moment

• 
  Nov 18, 2023
  stanidem Purchased

  Bonjour,
  Je viens d'acheter l'application depuis hier mais je n'arrive pas à l'installer sur mon serveur local.
  Pourriez-vous m'aider à le faire?
• View 2 more replies
• 
  Nov 18, 2023
  delyn12 Author

  Bonjour, oui, nous pouvons vous aider, veuillez envoyer les détails de votre hébergement tels que le nom d'utilisateur et le mot de passe de votre cpanel à [email protected] et nous vous aiderons avec l'installation dès que possible.
• 
  Nov 22, 2023
  stanidem Purchased

  Bonjour, je viens de vous envoyer par mail le numéro d’identification et mon mot de passe de connexion TeamViewer. Veuillez les utiliser pour démarrer une session de téléassistance avec moi.
• 
  Nov 24, 2023
  delyn12 Author

  Bonjour à vous, désolé, je n'ai pas reçu votre question d'assistance plus tôt. dans quel pays êtes-vous, fixez une heure et laissez-moi vérifier quand elle sera ici afin que je puisse vous contacter à ce moment-là.
• 
  Nov 24, 2023
  stanidem Purchased

  Je suis en Centrafrique. Au fait, je l'ai envoyé sur cette adresse <[email protected]> et j'ai eu en retour ce message:
  Sorry, we were unable to deliver your message to the following address.
  
  <[email protected]>:
  Unable to deliver message after multiple retries, giving up.
  
  ---------- Forwarded message ----------
  
  Mais je viens d'envoyer à nouveau sur [email protected]
• 
  Nov 24, 2023
  stanidem Purchased

  Tu as recu ca?

• 
  Aug 23, 2023
  BhaveshMahato

  When I try to upload my own company logo and favicon, upload successfully is message appears but it shows nothing
• View 2 more replies
• 
  Aug 23, 2023
  delyn12 Author

  For this, to resolve this issue, go to your hosting, navigate to the bigeweb code directory, find public folder, inside the public folder you will see a folder named storage, delete this directory. Then go to your admin dashboard. http://www.yoursite.com/admin/system/management. Press all the button to clear the cache. It should work fine.
• 
  Aug 23, 2023
  BhaveshMahato

  I just do it but it is not working...
  
• 
  Aug 23, 2023
  delyn12 Author

  It should work. Go to your hosting an
  d check the public folder if storage folder is there.
• 
  Aug 23, 2023
  delyn12 Author

  Your-hostingBilling-Softwarepublic
• 
  Aug 23, 2023
  delyn12 Author

  Your-hostingBilling-Software-Bincipublic

• 
  Aug 23, 2023
  BhaveshMahato

  Hello sir,
  After i create a invoice, a successful message appears but nothing to show in "view invoice" section.
  Same problem with quotation section.
  Please help me to solve this problem.
• 
  Aug 23, 2023
  delyn12 Author

  Good day to you, When you create an invoice or quotation or purchase order, There is a button ontop named filter, click on it and select which date your list need to show from. Its your first time using the system and the system doesn't know which date range should be displayed.
• 
  Aug 23, 2023
  BhaveshMahato

  thanks
  

• 
  Aug 4, 2023
  mkj0kj

  please help me !!!!
  in the invoices section , it's not showing the invoses , how can i solve this problem ??
• 
  Aug 5, 2023
  delyn12 Author

  Good day to you. If your invoice has been successfully generated, click on the filter button to select which invoice should be displayed on the list. From which date to which date. Then you should be able to see the invoices generated.

• 
  Jul 13, 2023
  pamodunigen

  In this system can we track the Product Serial Number when purchasing and selling?
• View 3 more replies
• 
  Jul 13, 2023
  delyn12 Author

  Good day to you. Yes the serial number can be recorded along with item when selling it.
• 
  Jul 13, 2023
  delyn12 Author

  There is input for barcode, item description, serial number and many more. This will enable you to know exact item you sold to customer when they come back for any support.
• 
  Jul 13, 2023
  pamodunigen

  So can't we enter the relevant set of serial numbers of products when we are purchasing to the system inventory?
• 
  Jul 13, 2023
  delyn12 Author

  You mean when you are recording the item, you should enter the serial number in bulk?. Please can you explain better about what you mean.
• 
  Jul 13, 2023
  pamodunigen

  yes. that's what I'm trying to tell you.
• 
  Jul 13, 2023
  delyn12 Author

  Well in that case I dont think its possible. Because at first, the sales flow won't be smooth and secondly lets assume you have 99 quantities of product, and you enter it all at once into one column, system wont be able to differentiate which one belongs to the current item you are selling. Secondly, if we split the quantities into each table in database like item one store in this column * number of quantities, we will have up to 100 rows for single item which will cause the system to take much database space.

• 
  Jul 8, 2023
  Darius5

  Hi there,
  
  Can you please assist me installing the system? Currently struggling to import the database. See below
  Do mail me at [email protected]">[email protected]
  
  --
  -- Database: `bigeinvoice`
  --
  
  -- --------------------------------------------------------
  
  --
  -- Table structure for table `accounts`
  --
  
  CREATE TABLE `accounts` (
  `id` bigint(20) UNSIGNED NOT NULL,
  `name` varchar(255) DEFAULT NULL,
  `slug` varchar(255) DEFAULT NULL,
  `number` varchar(255) DEFAULT NULL,
  `type` varchar(255) DEFAULT NULL,
  `balance` double(15,2) DEFAULT NULL,
  `bank` varchar(255) DEFAULT NULL,
  `editable` enum('1','0' DEFAULT '0',
  `account_header_id` bigint(20) UNSIGNED DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
  ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
  
  Regards
• 
  Jul 8, 2023
  delyn12 Author

  Good Morning. May I know what error are you getting?
• 
  Jul 8, 2023
  Darius5

  As soon as i import the database it kicks out the above
  
• 
  Jul 8, 2023
  delyn12 Author

  Okay. Will send you an email now. Screenshot your screen and let me see what the error is.

• 
  Jul 6, 2023
  afolajin

  Please the the .htaccess is not included. How do you create ?
• View 5 more replies
• 
  Jul 6, 2023
  delyn12 Author

  Good day to you. we have received your case and currently working on it.
• 
  Jul 8, 2023
  afolajin

  Thanks for confirming that you've received my case, but the promised solution isn't forth coming ....
• 
  Jul 8, 2023
  delyn12 Author

  Good day to you. our team as sent you the requested file since on 2023-07-07 01:19. Do check your email and revert back to us if you need any assistance.
• 
  Jul 8, 2023
  afolajin

  Thanks for keeping to your words. You are a man of integrity. Unfortunately, I have not seen the files sent. I have checked all the boxes.
  Can you resend please.
• 
  Jul 8, 2023
  delyn12 Author

  Okay I will resend it to you now. alternatively can you email [email protected] if you did not receive it within 10 minutes from now. have a great day
• 
  Jul 9, 2023
  afolajin

  I did not receive after the 10mins as above, wrote a mail as directed. Yet to receive
• 
  Jul 9, 2023
  delyn12 Author

  Good day to you. We are so sorry our server was down throughout yesterday and just rectify the problem. I will try to email you now.
• 
  Jul 9, 2023
  delyn12 Author

  The requested file has been sent out. Do check and revert back if there is any issue.

• 
  Jul 5, 2023
  togixbey

  how to add new lang the system
• View 7 more replies
• 
  Jul 6, 2023
  delyn12 Author

  Good day to you and thank you for your interest in our product.. It is very easy to add your language to the system. After purchase we can send you the folders containing the languages and you translate manually to your language. Or you pay us for customization fee and we can help you to translate the language to your native language. Thanks
• 
  Jul 6, 2023
  togixbey

  I downloaded the weekly files I want to use for my own small company and I have extracted the language files I wonder can I just buy the language management? because i live in turkey and what we live is very expensive because of the exchange rate. I only want to buy them if I can legally buy them somehow.
• 
  Jul 6, 2023
  delyn12 Author

  What do you mean by Language Management. All languages are on file. I can teach you how to translate after you purchase the system.
• 
  Jul 6, 2023
  togixbey

  
  I already downloaded the system and installed it on my localhost but I can't install the language unfortunately there are only English and Bahasa Malay languages
• 
  Jul 6, 2023
  delyn12 Author

  Languages need to be manually translated. You open each plugin, resources/translations/language/ add your country language code. Then translate the files from English to your country code.
• 
  Jul 6, 2023
  delyn12 Author

  For example C:xampphtdocsInvoicePackagesBasedashboardresourceslang
• 
  Jul 6, 2023
  togixbey

  
  Unfortunately, I could not find exactly in which folder there is a folder named EN in the lang folder, but when I translate what is written in it, etc., the menus in the dashboard, etc.
• 
  Jul 6, 2023
  delyn12 Author

  You have to copy the en folder, En means English, rename the copied folder to your country code. And then translate. Check the Ms folder for more understanding. Thanks
• 
  Jul 6, 2023
  togixbey

  
  Thanks, how can I import directly from the domain to the index? I can log in from sub-files, for example, with tolga.com/public/public. How can I log in directly with tolga.com?
• 
  Jul 6, 2023
  delyn12 Author

  You will need to upload the project on your live server.
  And make sure your domain is pointed to the folder. For example if you upload the project on public folder in live server, make sure your domain is pointing to public folder. This should work.