12 Support questions or comments

• 
  Apr 15, 2022
  Fam1 Purchased

  hi I bought the module and it gives me installation error. What should I do?

• 
  Apr 2, 2022
  Fam1 Purchased

  hello does it work with prestashop 1.7.8.4?
  Will I have error 500 problems?
  Fam1
  

• 
  Jan 1, 2021
  marcoalvezdu94 Purchased

  Hello, I just bought your module (Animated GIF For Product Sheet - PrestaShop Module
  Regular License - View certificate
  ) which causes me a big error when I save. I am in prestashop 1.7.6.9
  I should I do?

• 
  Apr 19, 2020
  rcthouse

  Congratulations! Nice Work, GLWS
  
  

• 
  Dec 8, 2019
  aminemajdi Purchased

  hello are your module work for 1.7 version prestashop ?
  
• View 1 more reply
• 
  Dec 8, 2019
  Kijam Author

  Hi!; yes, work in 1.7
• 
  Dec 9, 2019
  aminemajdi Purchased

  thank you but I have an 500 error when I add gif file in product
• 
  Dec 9, 2019
  aminemajdi Purchased

  where I can send you image of error ?
• 
  Dec 9, 2019
  Kijam Author

  Maybe the image has many frames and your server cannot process it.

• 
  Sep 6, 2019
  Don22 Purchased

  Hi. I have uploaded the module in Prestashop 1.6.1, but now I cannot find it to install it. It says "file downloaded," but there is no new module to install.
  
  -Don
• 
  Sep 6, 2019
  Don22 Purchased

  Sorry - I figured it out. You have to open the zipped folder, and upload the zipped folder within the zipped folder...
• 
  Sep 6, 2019
  Kijam Author

  Hi!, Inside the .zip file, isn't this another? Maybe you are loading the wrong file.

• 
  Sep 27, 2018
  aminemajdi Purchased

  Hello,
  It not wok for me I have a prestashop 1.7.3.3, here is my website https://brandeago.com/en/home/239-test.html
  https://giphy.com/gifs/disneymoana-cute-26tkmH4VvEh4m0jiU
  
  
  Voila is my email [email protected]
  
  Thank you for your support
  Amine
• 
  Sep 27, 2018
  Kijam Author

  Hi Aminemajdi, please send me access to website (ftp and backoffice) to email [email protected]
• 
  Sep 28, 2018
  aminemajdi Purchased

  Hello I sent it to your email

• 
  Sep 21, 2018
  BarryWhite Purchased

  Hello - i always receive an error when trying to upload a GIF
  
  http://i68.tinypic.com/33yhnoi.png
  
  Size: 98KB
  Version: 1.7
• 
  Sep 26, 2018
  FrederickStaff

  @Kijam Please help BarryWhite to solve this problem.
• 
  Sep 27, 2018
  Kijam Author

  Hi Barry, please send me access to website (ftp and backoffice) to email [email protected]

• 
  Nov 16, 2017
  mwolodzko Purchased

  Hi,
  I've problem with this module. After upload module shows some warnings, but description is not visible:
  http://okss.pl/projekty/screens/warning.png
  After that gif is uploaded, in gallery and in administration panel thumbnail displays correctly. In gallery after click in thumbnail full size gif can't be load. Console shows:
  uncaught exception: Problems while loading the big image.
  uncaught exception: Problems while loading image.
  http://okss.pl/projekty/screens/screen.png
  My gif file property: File size: 282.33KiB, width: 300px, height: 200px, frames: 60, type: gif
  Presta version: 1.6.1.7
  Please give me some help with this.
  

• 
  Aug 8, 2017
  manoloyoda

  Hello,
  I am interested in this plugin but I would like to know If I have to upload gif images manually on Prestashop. This question is becasuse I use a external sofware ERP to upload images (and other product info) into Prestashop.
  
  I would like to know if this plugin affect to the rest of images that are jpeg and if it will work with this external software.
  
  Thank you