Stylighter Ticket Management System: is support system designed to easily manage your tickets in a scalable way. This application provides a set of features that help to provide your customer service team with a huge software solutions so they can
manage your tickets effectively, so your customers will have a unique
experience.

Stylighter - Ultimate Ticket Management System is a powerful system built using PHP (Laravel), Javascript ( VUE ) and MySQL. These are the the top trend technologies in the software industry and It offers a great way of managing and submitting tickets. We offer both User Interface ( website ) and Dashboard. All the frontend is powered by InertiaJs [ Larave + Vue ].

You have already a huge data and have not time to enter the data ?
We provide Import feature for each module. Therefore, only with an excel file, you can continue your business in a powerful, reliable and regularly improved application.

Modules

• User Management
• Role Management
• Department Management
• Ticket Management
• Survey Management
• Escalation Management
• Severity Management
• FAQ Management
• Article Management
• Settings Management
• ... more

Credentials

• Admin
  email: [email protected]
  password password
  dashboard
• Agent
  email: [email protected]
  password password
  dashboard
• User
  email: [email protected]
  password password
  website

Images Credits:

• https://unsplash.com/@marcosrochatv

• Laravel
• Bootstrap

• Built with Laravel 8.x
• Unlimited Agents
• Unimited Support Tickets.
• Agents can invite another agent to give assist
• Unlimited Departments
• Create, Edit, Delete FAQs and/or Articles in different departments
• Create, Edit, Delete different departments and assign one/many agent to specific department
• Font Awesome
• Forgot Password
• Unlimited Ticket Statuses [ Pending, closed, ..... ]
• Secure attachments and full management of attached files in tickets
• Fully functional Dashboard
• 100% Responsive for Mobile
• 3 different types of User [ Agent, Admin, User ]
• Advanced Ticket Search
• Members can change their name, email and password
• Change password
• Secure Bcrypt password hashing
• Live notification System
• 24/7 Advance Support.
• Well documented

• Server Requirements: PHP >= 7.4.3, MySQL, Apache WebServer.htaccess enabled.
• BCMath PHP Extension
• Ctype PHP Extension
• Fileinfo PHP extension
• JSON PHP Extension
• Mbstring PHP Extension
• OpenSSL PHP Extension
• PDO PHP Extension
• Tokenizer PHP Extension
• XML PHP Extension

1. Unzip the project in an empty folder
2. Open your CLI / CMD reference
3. Navigate to the project path.
4. execute composer install
   if you encounter any issue during the installation, please check your php version and all extensions are installed.
5. Create your .env file by copying a sample one called `.env.example` available in the project directory
6. run php artisan key:generate
7. set your database credentials inside .env file
   If you have installed XAMPP, please navigate to http://localhost/phpmyadmin, default username root with no password and create database reference
8. Update .env file with the credentials of your database

   DB_CONNECTION=mysql
   DB_HOST=127.0.0.1
   DB_PORT=3306
   DB_DATABASE=ticket
   DB_USERNAME=root
   DB_PASSWORD=
                                           
   
   

9. run php artisan migrate:fresh
10. optional You can create dummy data php artisan dummy
11. run chmod -R 777 ./storage ./bootstrap
12. run php artisan storage:link
13. run composer dumpautoload
14. run php artisan super_admin. This step will create an admin user so you can login and discover the application.
    If your want to get start with dummy data
    1. update APP_DUMMY=true in .env file
    2. run php artisan migrate:fresh --seed
    Otherwise; set APP_DUMMY to false
15. run php artisan serve
16. navigate to http://localhost:8000
17. Email: [email protected], Password: password