7 Support questions or comments

• 
  Jul 4, 2020
  Xtreme19

  Hi,
  
  ID card is not saved, also, i get this error on you demo app : https://i.imgur.com/edBvOBs.jpg
• View 2 more replies
• 
  Jul 4, 2020
  Xtreme19

  Also, share as image does not work.
• 
  Jul 4, 2020
  V2Ideas Author

  Hi there. We really apologize for the inconvenience you faced. The issue has been forwarded to our Developement Team and we will update this thread with the resolution. You can share more detailed information on our email: dipti[@]v2ideas.com
• 
  Jul 6, 2020
  Xtreme19

  Any update??
• 
  Jul 7, 2020
  V2Ideas Author

  Hi there. We have fixed the issue and the app is in QA, we will push an update as it passes QA. We will update this thread as well.
• 
  Jul 7, 2020
  Xtreme19

  Cool, please check ur ios app as well, has some bugs and it is very difficult to crop as dots on crop do not work properly. I will like to buy both.
  
  Thank.

• 
  Mar 23, 2019
  nerobtuner

  I want to buy this apps.. would you please send me apk demo..
• View 1 more reply
• 
  Mar 27, 2019
  nerobtuner

  Where is author??? I want to buy soon.
• 
  Mar 27, 2019
  V2Ideas Author

  Hi there. Apologies for delay in reverting. You can have a look at the live version of the app from:
  
  https://play.google.com/store/apps/details?id=com.setblue.documentscanner
• 
  Mar 28, 2019
  V2Ideas Author

  Hello. What about this app?
• 
  Apr 6, 2019
  nerobtuner

  app is good.. But I have some question.. would you please add pdf option?? like save to pdf in file option?

• 
  Jan 16, 2019
  yangxp108

  可以给一个apk包我试试吗？
  

• 
  Sep 7, 2018
  martination Purchased

  Hi, I just bought this template and I found the following errors:
  
  1. the application crop the image in landscape mode.
  
  2. the scanned file is not saved and the scanned file gallery does not work, when I click on the gallery it opens the image gallery of my mobile, not the app.
  
  I would like them to fix these errors in order to perform a correct reskin.
• 
  Sep 8, 2018
  V2Ideas Author

  Hi,
  
  All images and documents will be on this path --> Internal Storatge/Android/data/Internal Storatge/Android/data/com.setblue.documentscanner/cache/
  
  This is done to ensure that visitor has to open the app to see the scanned documents & is done for exclusivity of the app.
  
  The app does not have the landscape mode.
• 
  Sep 8, 2018
  martination Purchased

  I scan the image in vertical mode and the app changes it to horizontal, besides it does not save the images, I'm going to ask for a refund, sorry.

• 
  Aug 5, 2018
  Outperformer Purchased

  Hi, Scan Mode "ID Card" don't work. The documents will not be saved.
  
  What is "ID Card"-Modus?
• View 12 more replies
• 
  Aug 6, 2018
  V2Ideas Author

  Let me just check back with the technical team.
• 
  Aug 6, 2018
  V2Ideas Author

  Hi. Can you please share the error snapshot.
• 
  Aug 6, 2018
  Outperformer Purchased

  I will try in the evening.
  
  What is "ID Card"-Modus? What for?
• 
  Aug 6, 2018
  Outperformer Purchased

  For example, if you go on submit (after you type in a note), app crash.
• 
  Aug 6, 2018
  Outperformer Purchased

  Is that app for Android 4.0, Android 5.0 ?
• 
  Aug 7, 2018
  V2Ideas Author

  "ID Card" module is for photo id card wherein you can scan both front and back side of the document.
• 
  Aug 7, 2018
  Outperformer Purchased

  Is that app only for Android 4.0 and Android 5.0, like under "Operating Systems" in "Information"-board?
  
  Could you please check ID-Card modus, with type in note etc. App crash in Android 7.0.
• 
  Aug 9, 2018
  Outperformer Purchased

  Hello? Heeellllooo?
• 
  Aug 10, 2018
  V2Ideas Author

  Hi. Please share the error snapshot as we are still waiting for it
• 
  Aug 13, 2018
  Outperformer Purchased

  That's the error:
  
  E/SpannableStringBuilder: SPAN_EXCLUSIVE_EXCLUSIVE spans cannot have a zero length
  SPAN_EXCLUSIVE_EXCLUSIVE spans cannot have a zero length
  
• 
  Aug 13, 2018
  Outperformer Purchased

  ID-Card modus completely useless ...
• 
  Aug 13, 2018
  Outperformer Purchased

  Can I have some money back ... I don't like the app.
• 
  Aug 16, 2018
  Outperformer Purchased

  Hi, could you please make an update without bug. Thank you.
• 
  Aug 22, 2018
  Outperformer Purchased

  Hello?????????????????
  
  E/SpannableStringBuilder: SPAN_EXCLUSIVE_EXCLUSIVE spans cannot have a zero length
  SPAN_EXCLUSIVE_EXCLUSIVE spans cannot have a zero length
• 
  Aug 25, 2018
  V2Ideas Author

  Please share your email address so that we can do the needful.

• 
  Aug 3, 2018
  Muhammad Shafan

  Do you offer re-skin services as well ?
  If yes, how much is the cost.
• 
  Aug 3, 2018
  V2Ideas Author

  Hi; yes we do offer the re-skin services. Share your email address. We'll send the costing details on email.
• 
  Aug 4, 2018
  V2Ideas Author

  Hi Muhammad. We've emailed you the quotation for the app re-skinning. Kindly look into it & let us know if you need anything else.

• 
  Jul 7, 2018
  Nargunam

  Is it admob integerated? if i will purchase, is it reskin to upload or not?
• 
  Jul 9, 2018
  V2Ideas Author

  Hi. Yes, the app is integrated with Admob. You can reskin the app as per your needs.