17 Support questions or comments

• 
  9 months ago
  totallnet

  This value 61US$ is wtih plugins or without?
• 
  9 months ago
  totallnet

  This is the latest version right?

• 
  Aug 4, 2023
  kbe Purchased

  I'm struggling with the initial setup. I get the following error;
  
  Unable to load the requested class: DataTableLib

• 
  Jul 30, 2020
  ozeny1 Purchased

  I have recently realized slowness while retrieving information. How can i improve performance while retrieving information such as borrowers, missed payments etc. It really takes too long and sometimes just hangs. My email is [email protected]
• View 3 more replies
• 
  Jul 30, 2020
  softreliance Author

  Hi,
  
  Do you have URL we can look into?
  
  Regards,
  
  Support
• 
  Jul 30, 2020
  ozeny1 Purchased

  It's local..running on my laptop
• 
  Jul 31, 2020
  softreliance Author

  Hi,
  
  We can't help you that much unless we can troubleshoot your codebase. Are you able to send to us your sourcefiles including database to [email protected]?
  
  Regards,
  
  Support
• 
  Jul 31, 2020
  ozeny1 Purchased

  Thanks for your prompt feedback, i discovered my RAM was the issue, have upgraded and all is good.
  However, the new issue have identified again via Payments functionality, i can not search customers. I currently have more than 100 and scrolling takes time. The error i get is this" DataTables warning: table id=datatable - Ajax error. For more information about this error, please see http://datatables.net/tn/7"
  
  Am sending the source files and Database to the email provided
• 
  Jul 31, 2020
  softreliance Author

  Thank you, we will check.
  
  Regards,
  
  Support
• 
  Jul 31, 2020
  ozeny1 Purchased

  Sent files via google drive

• 
  Jul 23, 2019
  yingjian

  Is there a Chinese version and a Thai version?
• View 1 more reply
• 
  Jul 23, 2019
  softreliance Author

  There's just a language file that you can customize.
• 
  Jul 23, 2019
  yingjian

  Can it be customized into Thai, or Chinese?
• 
  Jul 24, 2019
  softreliance Author

  yes
• 
  Dec 9, 2019
  ozeny1 Purchased

  Softreliance, am missing Loan Types module in my application that i purchased. Can u please share an update that will list the Loan Type as a module. Urgent feedback required

• 
  May 3, 2019
  morland Purchased

  Got this error
  
  Need help to resolve this
  
  An uncaught Exception was encountered
  Type: RuntimeException
  
  Message: Unable to locate the model you have specified: Appconfig
  
  Filename: /opt/lampp/htdocs/loans/system/core/Loader.php
  
  Line Number: 348
  
  Backtrace:
  
  File: /opt/lampp/htdocs/loans/application/controllers/Login.php
  Line: 8
  Function: __construct
  
  File: /opt/lampp/htdocs/loans/index.php
  Line: 315
  Function: require_once
  
  I have filled my database config in database.php
• 
  May 6, 2019
  Lawrence3 Purchased

  email the owner,he will respond asap

• 
  Apr 29, 2019
  Lawrence3 Purchased

  This is what I got after trying to use script
  
  An uncaught Exception was encountered
  Type: RuntimeException
  
  Message: Unable to locate the model you have specified: Appconfig
  
  Filename: /opt/lampp/htdocs/loans/system/core/Loader.php
  
  Line Number: 348
  
  Backtrace:
  
  File: /opt/lampp/htdocs/loans/application/controllers/Login.php
  Line: 8
  Function: __construct
  
  File: /opt/lampp/htdocs/loans/index.php
  Line: 315
  Function: require_once
  
  I have filled my database config in database.php
  

• 
  Apr 19, 2019
  marksioson Purchased

  Loan button not working

• 
  Mar 26, 2019
  jaggybala Purchased

  For a loan for which monthly EMI starts on say May 1st, when a payment is done, the 'Next Payment Date' should actually be June 1st, correct? But it's now showing as July 1st. It's a bug.

• 
  Mar 4, 2019
  sikandarali163 Purchased

  Loan form save button isn't working, any clue why?
• 
  Apr 19, 2019
  marksioson Purchased

  same here, are you already fix it?

• 
  Feb 24, 2019
  arcaz Purchased

  Hello~! When I downloaded your product I got the 1.4.7. version but your logs says your latest is 1.4.8?