5 Support questions or comments

• 
  Aug 4, 2018
  LetsYiddi Purchased

  i can only tap one time to control these things: http://prntscr.com/kemg9e when i tap again it doesnt make any movement you can only get a highscore of 3 could you help me to fix that?

• 
  Aug 3, 2018
  LetsYiddi Purchased

  hello i´d like a refund i cant edit this template with the first plan
  thanks
• View 22 more replies
• 
  Aug 3, 2018
  cookiegames Author

  We don’t give refunds for this matter.
• 
  Aug 3, 2018
  LetsYiddi Purchased

  you didnt ride in the description that you can use this template ONLY indie subscription and higher!
• 
  Aug 3, 2018
  LetsYiddi Purchased

  write*
• 
  Aug 3, 2018
  cookiegames Author

  It states in our bio "If there are any bugs or issues regarding any of our templates that can't be fixed in Buildbox we will refund you the total amount." Meaning we are available for any questions. We cant refund based on this matter, unless people would take advantage of this system.
  
  We can make a special version where there is only one world with 15 scenes, however we high recommend you upgrade to the Indie. The basic subscription if for beginners learning the software, not for making in-depth games.
• 
  Aug 3, 2018
  LetsYiddi Purchased

  no i want my money back write in your description "Only for Indie-Subscription and higher" the buyers dont know that you cant run this on the plus subscription! missing description!! money back.
• 
  Aug 3, 2018
  LetsYiddi Purchased

  or give me the same project with 15 scenes and 1 world.
• 
  Aug 3, 2018
  cookiegames Author

  That is what we suggested, send us your email and we will fix this!
• 
  Aug 3, 2018
  LetsYiddi Purchased

  [email protected]
• 
  Aug 3, 2018
  cookiegames Author

  Got it!
• 
  Aug 3, 2018
  LetsYiddi Purchased

  or can i reskin the main menu etc.. and i send it you and you export it for me?
• 
  Aug 3, 2018
  cookiegames Author

  Good idea also, Send over all the necessary PNGs and ill get it in. iOS or Android, also we highly recommend you changing more than just the main menu, app stores might mark it as SPAM.
• 
  Aug 3, 2018
  cookiegames Author

  Because there are modes, e.g., fast mode.
• 
  Aug 3, 2018
  LetsYiddi Purchased

  im setting up the main menu and i send you via email the bbdoc i and i make ads (android)
• 
  Aug 3, 2018
  cookiegames Author

  Waiting...
• 
  Aug 3, 2018
  LetsYiddi Purchased

  your e-mail?
• 
  Aug 3, 2018
  cookiegames Author

  [email protected]
• 
  Aug 3, 2018
  LetsYiddi Purchased

  okay wait 30 mins im designing the new logo in photoshop and make the new main menu and ads
• 
  Aug 3, 2018
  cookiegames Author

  Okay
• 
  Aug 3, 2018
  LetsYiddi Purchased

  im done im sending the email
• 
  Aug 3, 2018
  LetsYiddi Purchased

  i send the mail
• 
  Aug 3, 2018
  cookiegames Author

  Okay Buildbox isn't working right now. Give me a sec
• 
  Aug 3, 2018
  LetsYiddi Purchased

  no problem
• 
  Aug 3, 2018
  LetsYiddi Purchased

  when i want to upload the apk file im getting this message Reduce your APK-Size to 100MB or use a APK-Expansionfile"
• 
  Aug 3, 2018
  cookiegames Author

  Email support about exporting to App Stores, i'm useless on my end:/ Sorry.
• 
  Aug 4, 2018
  LetsYiddi Purchased

  Or can you publish a update where you compress the pictures and sounds then we all dont have problems with publishing

• 
  Jun 3, 2018
  Osama7 Purchased

  Hey where can i find android project ?
• 
  Jun 3, 2018
  cookiegames Author

  If it’s not included, just shoot us an email at [email protected] and we can get that for you

• 
  May 16, 2018
  Sittirit Purchased

  Now order, But file cannot open with Buildbox 2.3.3
  please clear for me..
• 
  May 17, 2018
  cookiegames Author

  You will need to have Buildbox's latest version 2.3.5

• 
  May 4, 2018
  Đôi

  I need demo of this game.
• 
  May 4, 2018
  cookiegames Author

  A video will be up shortly. And it will be available to play on the App Store this week.
• 
  May 4, 2018
  Đôi

  Thank you!