16 Support questions or comments

• 
  6 months ago
  bigbhoye1111

  Hello, what are the costs associated to running all the different GPTs/templets? e.g. if a customer on Free Trial make a request for image generator, text to speech or email or YouTube video ideas, is there any charges/fees or cost associated with API key? meaning will that cost me any money?
  
  Apologies for the newbie questions and thank you in advance for the reply!!
• 
  6 months ago
  premiumsales Author

  Hello,
  Yes your openai account will be charged for any request done using your API Key. See pricing at https://openai.com/api/pricing/

• 
  6 months ago
  clairepoulton Purchased

  I cannot get the script to install. All the features are included in my cpanel. I have deleted, changed the database, reinstalled, but after entering the DB information and filling out the company profile and click on next, I get a message that the script cannot be completed and to start over. When I click on start over, I get a blank screen with the menu items across the top. I am giving up trying with this script. I have installed many other scripts but this is the only one that doesn't install correctly.
• 
  6 months ago
  premiumsales Author

  Hello, I have sent you a message, to assist with installation

• 
  9 months ago
  tonyhoang

  Hello, Can I buy your regular and then I use your code to modify to my script that isn't this kind of this script and then I sale it for everybody?
• 
  9 months ago
  premiumsales Author

  Hello, This kind of modification requires an extended license

• 
  10 months ago
  TerranoShopp Purchased

  I bought your application and I can't install it despite following all the recommendations
  please proceed with the installation
• 
  10 months ago
  premiumsales Author

  Hello, This issue is now Resolved. You had used wrong database password

• 
  11 months ago
  Wardhan19 Purchased

  Hi, is it possible to link or integrate aidoc and all its features to wordpress using php code snippets plugins?
• 
  11 months ago
  premiumsales Author

  Hi, It is not possible. It's only EmbedAI (https://www.codester.com/items/47666/embedai-integrate-ai-chat-on-any-website) which you can integrate with wordpress

• 
  11 months ago
  Wardhan19 Purchased

  I have recently purchased it, can you please help me figure out which file is the source code and how can I modify it further? I am a newbie, it would be appreciating!!
• View 18 more replies
• 
  11 months ago
  premiumsales Author

  Thank you for purchasing the app.
  There are 2 folders "APP" and "PUBLIC".
  App folder contains the main system with controllers, models, helpers, views while the Public folder has javascript and css files, vendors like jquery, bootstrap, etc.
  What features would you like to add?
• 
  11 months ago
  Wardhan19 Purchased

  Thanks for your response and guidance sir. One more thing that I need to clarify is that at the demo website I did not find image generator or anything related to it. Where can I find demo for image generation? Secondly, I want to do some adjustment in the source code to change its UI, name, logo , subscription plan and also add license manager for white label business.
  
• 
  11 months ago
  premiumsales Author

  1. For images login as user, go to Images > Generate image.
  2. UI change can be done under App>views>packages folder in combination with Public folder.
  3. Name, logo , subscription plans can be changed from the admin dashboard.
  4. For adding license manager for white label business (The app uses Codeigniter MVC flow, so this feature is not available and you might have to add it)
• 
  11 months ago
  Wardhan19 Purchased

  Thank you so much for such a comprehensive and useful explanation. Highly appreciated!!
• 
  11 months ago
  premiumsales Author

  You are welcome
• 
  11 months ago
  Wardhan19 Purchased

  Hello, I have also purchased Embed AI, does modification or customization principle go same for both the software? One more thing, in the public folder, can you please tell which files should I look for to chabge the UI in accordance to the package file in app folder?
• 
  11 months ago
  premiumsales Author

  Hello, The flow is the same. The only difference is the frontend ui is under views>themes
• 
  11 months ago
  Wardhan19 Purchased

  ok..thanks
• 
  11 months ago
  Wardhan19 Purchased

  If I need to add new pricing plan on my homepage, would I go to "Package" section of admin panel and add new? Plz help
• 
  11 months ago
  premiumsales Author

  Yes
• 
  11 months ago
  Wardhan19 Purchased

  Thank you for your prompt response. One more issue that I am facing, whenever I try to add top up, an error pops up that "Please select topup type", although I select it, but still this error comes.
• 
  11 months ago
  Wardhan19 Purchased

  Also, currency symbol is not getting edited. It remains "?"..how to change it?
• 
  11 months ago
  Wardhan19 Purchased

  currency part solved..sorry bother you..but topup plan issue is still there
  
• 
  11 months ago
  premiumsales Author

  Don't worry it's my duty to assist you
• 
  11 months ago
  premiumsales Author

  For the top up issue, have you downloaded the latest version, it is fixed in latest
• 
  11 months ago
  Wardhan19 Purchased

  Thank you so much for your support...kindly help me solve topup issue. It is showing error that "Please add topup type" although I have selected and added the type
  
• 
  11 months ago
  Wardhan19 Purchased

  No I haven't donwloaded the latest version, I am afraid that I have to go through all those customization again and relaunch it that is why. Is there any other way?
  
• 
  11 months ago
  premiumsales Author

  No customization will be lost
• 
  11 months ago
  premiumsales Author

  Alternatively, where is the app installed so that I can do a quick fix?
• 
  11 months ago
  Wardhan19 Purchased

  Hosted on my server for now...and on my desktop
• 
  11 months ago
  Wardhan19 Purchased

  whatsapp- 8075250185, can you please get in touch with me for fixing this issue or guiding me how to install latest version without loosing the customization

• 
  11 months ago
  easycafe Purchased

  I want to know something, will you help with installation?
  
  And on the other hand, will it be installed in cpanel?
  
  my whatsapp is +244923902126
• 
  11 months ago
  premiumsales Author

  Hello,
  We will assist in installation
• 
  11 months ago
  easycafe Purchased

  Buy it now, can you help me install it?

• 
  11 months ago
  gkruger

  The demo logins don’t seem to work.
• 
  11 months ago
  premiumsales Author

  Hello,
  Password had been changed. It is now restored.
• 
  11 months ago
  easycafe Purchased

  I want to know something, will you help with installation?
  
  And on the other hand, will it be installed in cpanel?
  
  my whatsapp is +244923902126

• 
  Feb 23, 2024
  murali447 Purchased

  Could you please help with, what is the folder structure of the folders. Since two separate folders are in download as ai-doc and public.
• View 4 more replies
• 
  Feb 24, 2024
  murali447 Purchased

  After installation i am getting access denied error
• 
  Feb 24, 2024
  premiumsales Author

  Hello Merali447,
  Am Happy you were able to install the app.
  So where are you getting the access denied error? Can you take a screenshot so that I can assist kindly
• 
  Feb 24, 2024
  murali447 Purchased

  There is no attachment option, below is the information getting,
  403
  Forbidden
  Access to this resource on the server is denied!
  
• 
  Feb 24, 2024
  premiumsales Author

  On the root of the app do you have "app" and "public" folders and .htaccess file?
• 
  Feb 24, 2024
  premiumsales Author

  And also check if they have read and write permissions
• 
  11 months ago
  murali447 Purchased

  It is working fine, Thank you for your support.
  Is there any new version updates for new features.
• 
  11 months ago
  premiumsales Author

  Yes, there is a lot coming especially on the homepage

• 
  Feb 18, 2024
  jamesb987 Purchased

  hello I just purchased your site but I cannot disable PesaPal under payments an since I didnt add it I would like to disable it ---can you tell me how
• View 1 more reply
• 
  Feb 19, 2024
  premiumsales Author

  It's already disabled. It is just under there but it cannot be used. If you do not want to see it, you might need to delete it from the database. I can guide you on that
• 
  Feb 19, 2024
  jamesb987 Purchased

  lol already had someone do it ....GREAT SITE!!! (still early just got it) but so far that was my only problem
• 
  Feb 19, 2024
  premiumsales Author

  Nice to know. Thanks for the feedback
• 
  Feb 19, 2024
  jamesb987 Purchased

  as soon as I have used it and can give an honest review I promise you I will.... GREAT JOB!!!