2 Support questions or comments

• 
  Nov 10, 2022
  WesHeadley Purchased

  I am getting a loading icon but no image renders. I have used this module in the past in Drupal 7 installations and am very familiar with it. I see nothing in the logs that would give me a clue either. Any suggestions?
• View 4 more replies
• 
  Nov 10, 2022
  tokenpanel Author

  Hello.
  Please take a screenshot of your problem and send it to the email below.
  Thanks.
  [email protected]
  
• 
  Nov 11, 2022
  WesHeadley Purchased

  I have sent you a detailed email with screen shots. Also, from my browser (chrome) your demo site with slider does not seem to work.
• 
  Nov 11, 2022
  WesHeadley Purchased

  I should also add that layers, in this case, a text layer, also does not render.
• 
  Nov 11, 2022
  tokenpanel Author

  hello
  After every change, you must clear the cache
  If there was a problem after Clear Cache
  Send us the username and password of the website to check.
  
• 
  Nov 11, 2022
  tokenpanel Author

  demo is working And there is no problem.
  https://tokenpanel.store/mdslider-drupal9/
• 
  Nov 13, 2022
  WesHeadley Purchased

  Thank you for the excellent support. The problem seems to only present in Firefox. I'll look into why that might be, but I can confirm the the slider works great in Google Chrome and Microsoft Edge. Thanks the help!
• 
  Nov 14, 2022
  tokenpanel Author

  Thanks.your welcome

• 
  Oct 26, 2022
  ilfelice Purchased

  Howdy,
  
  I found a glitch in the slide editor that I am hoping you can address.
  
  Images with transparencies do not show transparent; the transparent portion displays white instead.
  This makes positioning overlaying images quite uncomfortable.
  
  This problem occurs in the slide editor only. The transparencies work properly in the displayed slides.
  
  Modules is version 9.x-1.1 and Drupal 9.4.8.
  
  Let me know if you need any additional information.
  
• View 2 more replies
• 
  Oct 28, 2022
  tokenpanel Author

  Hello.
  Please take a screenshot of your problem and send it to the email below.
  Thanks.
  contact : [email protected]
  
• 
  Nov 18, 2022
  ilfelice Purchased

  Hi!
  
  Sorry for the delay in my response. I missed your message.
  
  I just sent you an email with two screenshots that show the problem.
  
  Looking forward to your reply!
• 
  Nov 18, 2022
  tokenpanel Author

  hi.
  thanks.
  Your email has been answered.
• 
  Nov 20, 2022
  ilfelice Purchased

  Hello,
  
  Sorry, but I do not understand your email.
  
  Bottom line, will the bug be fixed, and if so, when?
  
  Thank you!
  
• 
  Nov 20, 2022
  tokenpanel Author

  hello.
  check your mail.