22 Support questions or comments

• 
  Dec 16, 2023
  egbeve Purchased

  please my site has been offline for several months now. I have done all I could to get it back online but to no avail. I don't know your updates are automatic which is affecting my platform. I need assist please
• 
  Dec 17, 2023
  piksera Author

  Dear Egbeve,
  
  We appreciate your report on your site's extended downtime. Please be assured that our updates are NOT automatic, and we will work diligently to identify and address any issues that may be affecting your platform.
  
  Please open a support ticket in our center for investigation. Our team will work swiftly to address the issue.
  
  Best regards,
  Piksera Team
• 
  Dec 17, 2023
  piksera Author

  Dear Egbeve,
  
  We have opened a new ticket for you. Check it on our support center.
  
  Br,
  Piksera Support

• 
  Nov 12, 2023
  mulu Purchased

  Hi. I am interseted in this web script but I have the followong questions :-
  1. As online course website , is there a way that students print or get their own certificate after they pass the quez ?
  2. I checked that only on the adding new courses regarding youtube video link, it only accepts youtube url ink .
  Can it accept youtube embeding url codes effect ?
  For example for this one youtube video
  a. url link "https://youtu.be/dHjWVlfNraM"
  b. embeded link "<iframe width="716" height="403" src="https://www.youtube.com/embed/dHjWVlfNraM" title="Kinematics In One Dimension - Physics" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>"
  which is very important . So do it accepts?
  3. Is there any A.I writer and the possibility integrate chatgpt?
  This are the main questions . Please let me know
  Thank you for your information
• View 3 more replies
• 
  Nov 12, 2023
  piksera Author

  Hi, Mulu!
  
  We are very glad that you are interested in Piksera LMS.
  
  1. Absolutely, we have a certificate plugin that enables students to get their certificates after passing through a course.
  
  2. Ofcourse! We currently have that option in our system already! Our LMS gives options for HTML upload, external URL (.mp4), Youtube URL, Vimeo URL & Embedded video.
  
  3. We do not have currently, but as our team we would love to hear about your wishes how you would want it to be. Let us know your thoughts on ChatGPT in Piksera LMS.
  
  - Where do you want it to be located ( whether for public use, non users.)
  
  - If non public use, to whom for example ( only tutors at their dashboard)?
  
  - What are the purpose and features would you want it to have?
  
  Thank you for building greatest LMS with us!
  
  ~ Piksera Support
• 
  Nov 12, 2023
  mulu Purchased

  Hi thanks for your information.
  1. Regarding A.i writer or chatgpt that helps the teacher to write course description?
  2. Is the price the same including the plugin?
  3. Is there a place to put Google ads?
  
  Let me know.
  Thank you for your information
• 
  Nov 12, 2023
  piksera Author

  Hello again, Mulu!
  
  1. That sounds very good idea! We will add GPT AI feature to the dashboard for tutors so they can write course titles, course descriptions and other useful stuff in the future update.
  
  2. As part of our Black Friday promotion, all plugins will be available free of charge until the end of November. We believe this limited-time offer will provide added value to your experience with our platform.
  
  3. Adding Google Ads to a LMS is a new thing to us, so we have never thought about it. Anyways Google Adsense offers an automatic ad replacement code that can be added to the header of your LMS, and does all the job automatically ensuring that your LMS still looks clean.
  
  We are committed to continuously improving our platform, and your suggestions play a crucial role in shaping its evolution. Thank you for being a valued member of our community.
  
  Best regards,
  Piksera Support
  
  
  
• 
  Nov 12, 2023
  mulu Purchased

  Great. For the last question.
  Is the LMS script comparable hostinger web hosting? I saw that it recommend Bluehost.
  Really I appreciate your fast reply.
  Thank again for your information
  
• 
  Nov 12, 2023
  piksera Author

  Hi again!
  
  We haven't tested in Hostinger's web hosting with any client of ours or ourselves but what matters is shared hosting with Cpanel, that offers PHP 7x- version.
  
  Why we recommend Namecheap or Bluehost?
  
  Because we have run installations for our clients and run successfully.
  
  How easy is to install Piksera LMS? It took us less than 5 minutes.
  
  https://youtu.be/dzjPGfbtEdo
  
  No problem! We are very happy to have you!
  
  Regards!
• 
  Nov 12, 2023
  mulu Purchased

  I recommend that the website script is interesting for online education.
  I will update you soon.
  Thank you so much for your information

• 
  Apr 19, 2023
  Codede

  Hallo author team,
  Did not see examination module. It says assignment but cannot conduct online exam. exam module and certification module not in it. How online video class conducted? No blackboard or video platform. It is more or less a marketplace where some instructors can upload video on yutube and share or conduct live classes through some api. But no buyer has written any positive review yet. Altogether a substandard product with out basic qualification of a good LMS. The demo certificate link takes to other marketplace
• 
  Apr 20, 2023
  piksera Author

  Hi, Codede!
  
  Please check the our demo site as you will find all our features available currently.: https://demo.piksera.org
  
  Regards,
  Piksera Team

• 
  Apr 15, 2023
  Codede

  Sorry. $90 is my budget for major exended license
• 
  Apr 15, 2023
  piksera Author

  Hi, Codede,
  
  Once again, thank you for your interest in our platform. Please feel free to ask any pre-sale questions you may have without hesitation.
  
  Regards,
  Piksera Team

• 
  Apr 9, 2023
  Codede

  Have in language German? What is your lowest price for Regular license' and major license'. What support give? What type examination capable? This android app? Easter special price drop given?
• View 4 more replies
• 
  Apr 10, 2023
  piksera Author

  Hi, Codede!
  
  Piksera LMS supports any language including German. We have decided to bundle our items for cheap price. You could buy each one of them separately and would cost more.
  
  We give support on Piksera LMS - Bundle 6 month of customer support.
  Examination and Quizes are possible with our assignment and quiz system, where student
  can be tested their knowledge like Moodle.
  
  Yes, we have developed an android app for it, please give a test! We cannot go on any special price sale, as we are not allowed, you can always check out website.
  
  Best Regards from
  Piksera Team
• 
  Apr 11, 2023
  Codede

  which platform you made android app? This product useful for severaL branch schools? This app work without website? Respect author reply. No positive buyer reviews with details not available. Can purchase major license for 90 dollars. What hosting good? App for iphone ? Thanx
• 
  Apr 11, 2023
  piksera Author

  Greetings, Codede,
  
  We are delighted your interest in Piksera LMS. We appreciate your consideration and would like to provide you with some important information regarding our platform.
  
  1. Currently, the Piksera LMS app is designed for Android and will soon be available for iOS as well.
  2. The Mobile App requires Piksera LMS and a database host, which is presently mySQL and PHP, respectively.
  3. Our customers have reported great satisfaction in creating their own platforms using Piksera LMS.
  4. You have the option to purchase a Regular License for $60, which includes Piksera LMS, Mobile App, and London Theme for Piksera LMS. Or Extended license for unlimited projects.
  
  We recommend that our users utilize Bluehost, which has been tested by our team, or Namecheap, which has been successfully installed for many of our customers.
  
  Once again, thank you for your interest in our platform. Please feel free to ask any pre-sale questions you may have without hesitation.
  
  Best regards,
  
  The Piksera Support Team
• 
  Apr 12, 2023
  Codede

  Thanx support team
  bluehost-namecheap shared hosting possible?
  Different branch permissible with separate dashboard, userroles?
  Only London theme or all themes given?
  If you give major license for $90, interested after demo testing
  I read below that you give 12month support and instllasion.
• 
  Apr 12, 2023
  piksera Author

  Hi, Codade!
  
  1. Bluehost-Namecheap shared hosting possible?
  - We recommend you checking the hosting provider's websites as both Shared & VPS are possible.
  2. Different branch permissible with separate dashboard, user roles?
  - Yes, there are 3 user roles:
  - Admin role access to admin and tutor dashboard,
  - Instructor role access to tutor dashboard,
  - User role access user dashboard.
  3. Only London theme or all themes given?
  - Both Helsinki theme & London theme comes with Piksera LMS - Bundle file.
  4. If you give major license for $90, interested after demo testing, I read below that you give 12-months support and installation?
  - Yes buying extended license gives you 12-months of free support with one-time free theme installation by our support center.
  
  Once again, thank you for your interest in our platform. Please feel free to ask any pre-sale questions you may have without hesitation.
  
  Best regards,
  
  The Piksera Support Team
• 
  Apr 13, 2023
  Codede

  4. If you give major license for $90, interested after demo testing, I read below that you give 12-months support and installation?
  - Yes buying extended license gives you 12-months of free support with one-time free theme installation by our support center.
  
  OK. Interested. How to pay $90
• 
  Apr 13, 2023
  piksera Author

  Hi Codade,
  
  We offer a single license for $60 and an extended license for $170, both of which include the beautiful Piksera LMS, Mobile App, and Helsinki Theme.
  
  For the single license, you will receive six months of free support and one project, while the extended license comes with twelve months of free support and unlimited projects.
  
  I hope this information clarifies any confusion and please let us know if you have any further questions or concerns.
  
  Best regards,
  
  Piksera Team

• 
  Feb 11, 2023
  varindersingh2079 Purchased

  Hi I am intereseted in extended license , one of my email answered by codester , that I can use extended license in unlimited projects , So I m confused that everytime I need to create new project , Do I need to get activation from your end or will you provide me preactivated theme to do so.
  
  Extended License
  An extended license allows an item to be used in unlimited projects for either personal or commercial use. The item cannot be offered for resale "as-is". It is allowed to distribute/sublicense the source files as part of a larger project.
• 
  Feb 11, 2023
  piksera Author

  Dear varindersingh2079,
  
  Thank you for your interest in Piksera LMS bundle. I am glad to hear that you have been considering purchasing an extended license. I would like to clarify that with an extended license, you are indeed able to use it for unlimited projects and you will not be required to obtain activation from us for each new project.
  
  Once you have purchased the extended license, you are free to use it for as many projects as you wish and you will never have to worry about confirming it with us every time you start a new project. Additionally, we are pleased to offer you an extended 12-month item support, which means that you can receive assistance and support for a full year after your purchase.
  
  We value our customer's time and effort, and we do not want to add any unnecessary steps in the process of using our product. We hope that this information has been helpful and if you have any further questions, please do not hesitate to reach out to us.
  
  Best regards,
  Piksera Support
• 
  Feb 12, 2023
  varindersingh2079 Purchased

  Thanks for replying , I am getting one issue in your pack , that I can't take payment with upi or paytm or other simple method in India, Because neither stripe nor paypal provide upi or other apps payment or any wallet payment system option. So could you add payumoney or razorpay because these payment gateways are providing all options of payments in India today. I m just sharing customer feedback becuase everything is very good in your product this is one thing I missed here so tell u . If you can offer me this thing I m going to pay instantly for this process.
• 
  Feb 13, 2023
  piksera Author

  Dear varindersingh2079,
  
  Thank you for reaching out to us and sharing your feedback. We appreciate your interest in Piksera LMS and your support for our product.
  
  We understand your concern about not being able to make payments using UPI or other local payment options in India, and we have noted your suggestion to add PayUmoney or Razorpay as payment gateways.
  
  We would like to inform you that our development team is always working on adding new features to the platform based on customer feedback, and we will take your suggestion into consideration for future updates. Currently, our team is focused on integrating Mollie, a payment provider that was also suggested by another customer.
  
  We will make sure to keep you updated on the progress of the integration of new payment gateways and any other features added to the platform.
  
  Thank you again for your support and please feel free to reach out to us if you have any further suggestions or questions.
  
  Best regards,
  Piksera Support Center

• 
  Feb 3, 2023
  egbeve Purchased

  Hi, I get this when reach domain.com/public/installations/step/2
  This page isn’t working right now domain.com can't currently handle this request.
  HTTP ERROR 500
  
  Please help
• 
  Feb 3, 2023
  piksera Author

  Hi, egbeve!
  
  We are very happy having you as one our costumers. You might get that issue because you forgot to upload the demo.sql which comes through the file.
  
  You can install the script watching our installation video: https://www.youtube.com/watch?v=J5rUpdF_CPY&t=22s&ab_channel=Piksera
  
  or opening a ticket for free installation from our support center.
  support.piksera.com
  
  Best Wishes, Piksera Team
• 
  Feb 3, 2023
  egbeve Purchased

  I used the same video to start the installation. I have followed the process religiously but got those feedback. Please I have sent the ticket, is urgent!
  
• 
  Feb 3, 2023
  piksera Author

  Hi, Egbeve!
  
  I have answered to your ticket and have been waiting for you for 4 hours. Could you send us your Teamviewer user and passcode. We would love to assist you.
  
  Note! Do not share here, due to your privacy.
  
  Regards

• 
  Nov 20, 2022
  alexrudson Purchased

  Good afternoon. I need support, I just sent an email.
• 
  Nov 21, 2022
  piksera Author

  Hi!
  
  We have seen your email. For better customer service, you could open a ticket again in our Support Center --> Support.Piksera.Com
  
  We will reply this time to your email.
  
  Best Regards,
  Piksera Team
• 
  Nov 21, 2022
  alexrudson Purchased

  ok, they responded to a call about translation that I had already opened
• 
  Nov 21, 2022
  piksera Author

  Hey, Alex!
  
  We have opened a new ticket for you. Could you send us your Teamviewer user and passcode. We would love to assist you.
  
  Note! Do not share here, due to your privacy.
  
  Regards

• 
  Oct 19, 2022
  varindersingh2079 Purchased

  I have some questions before purchasing
  1. If I provide one student login , can student share that login means can many users login with that same id pwd or does it have any restriction about it means one user one login .
  2. Does it have certification system
  3. If I purchase regular lic and than purchase extended licence , will I get some discount of already paid amout of regular lics.
  
  Looking for your response , Thanks in Advance.
  
• 
  Oct 20, 2022
  piksera Author

  Hey,
  
  1. In the future, yes.
  
  We will add a plugin, where the teacher can monitor the progress of the students' studies.But logging in is difficult to limit.
  
  2. We are currently working on it. We will publish it as a plugin for our costumers.
  
  3. If you purchase an extended license within 30 days after purchasing a regular license you can request a refund for the regular license. You can do this by contacting Codester staff, through the help center.
  
  3rd. answer is from forum --> https://www.codester.com/forum/
  
  Thank you for your interest in our product. Never hesitate for a questions, specially pre-sales.
  
  Best Regards,
  Piksera Team

• 
  Oct 18, 2022
  alexrudson Purchased

  I highly recommend that you buy this script because it is a formidable system and the support is incredible! Worth every penny invested! You are doing an excellent job Peter! Thanks for your help, my system is working 100%. I hope you bring us other systems as good as this one for an affordable price too. I will definitely shop with you again! Thanks for everything once again.
• 
  Oct 18, 2022
  piksera Author

  Hey, Alex!
  
  Thanks for your kind words. When you are happy, we are happy. Never hesitate for asking help. We will do our best as if your project was ours.
  
  Best Regards,
  Piksera Support