1 Support questions or comments

• 
  Mar 31, 2017
  Ileana Purchased

  hello, i just bought your planax theme, but i can see a js error in my backend for the visual composer, that is not loading correctly and don't let me edit the contents.
  Please let me know how to fix that problem.
  Thanks
  Ileana
• View 14 more replies
• 
  Mar 31, 2017
  Brain5 Author

  Hi, sorry for that, can you give us the link to your site so we can take a look to the specific error you have. or send us an email with the error alert so we can help you with that, thanks. Regards.
• 
  Mar 31, 2017
  Ileana Purchased

  This is the link : http://www.ileanadominici.it
  The problem in in the Site Builder backend, if you need i can send you an administrator username. Thanks
  
• 
  Mar 31, 2017
  Brain5 Author

  yes, please, in order to help you we need to see the error, to give the proper solution. best regards
• 
  Mar 31, 2017
  Ileana Purchased

  ok i should send you a private mail with user and pass?
• 
  Apr 5, 2017
  Ileana Purchased

  Goodmorning, I was waiting for your help cause I need to resolve this problem as soon as possible, can you please tell me what you need in order to solve it?
  Thanks
• 
  Apr 6, 2017
  FrederickStaff

  @Brain5: Could you please help Ileana solve the problem.
• 
  Apr 6, 2017
  Brain5 Author

  Hi sorry for the delay. Can you please send us the access to the admin to [email protected], so we can check the error.
• 
  Apr 6, 2017
  Ileana Purchased

  Ok, I sent you an email.
  
• 
  May 1, 2017
  Ileana Purchased

  Hi, i have a question: the google map is not working, and it seems that is missing Api. I already got enable it on Google Developer Console, but is still not working, how can i solve? there’s a field where i can paste the Api code?
  Another question: i’m trying to change the line-height of portfolio box hover title, but is not updating the settings in front page. i tried to empty cache but nothing changing. There’s other place where i can change settings?
  
  Thanks
• 
  May 4, 2017
  Brain5 Author

  Hi, ileana, we submit the theme to codester with the fix for the google maps api. you will receive a notification when the file is ready for you to download.
• 
  May 5, 2017
  Ileana Purchased

  Thank you. Expect urgently!
  i’m trying to change the line-height of portfolio box hover title, but is not updating the settings in front page.
  Where can I change the settings?
  
• 
  May 5, 2017
  Brain5 Author

  can you send me the link to see exactly what you trying to achieve ?
• 
  May 5, 2017
  Ileana Purchased

  http://www.ileanadominici.it/lavori/
  In the seventh square "aquarium of genova" I can not change the space between the words "aquarium of" and "genova".
  
• 
  May 5, 2017
  Brain5 Author

  ok i saw it, i will send you a file to replace to your email.
• 
  May 26, 2017
  FrederickStaff

  Are things working as they should?
• 
  May 26, 2017
  Ileana Purchased

  I wrote an email a few days ago:
  "hello, i tried to install new version of the theme, i now can insert the google api key in the map settings, but it still give me error in the console. i attached the screenshot.
  i think the error is in the file page_contact.php
  thanks again"
  (With sample image attached)
• 
  May 29, 2017
  Ileana Purchased

  Good morning,
  Please reply to my posts.
  In addition to having the map that does not work, even the videos in the "Portfolio" section do not appear even though I have entered the URL as required.
  Please wait for a solution as soon as possible!